Senior Expert - Business Process Management
Mohamed’s professional career spans to more than 15 years working in several multinational services corporations in Customer Service, Key Account Management, CRM and Quality Assurance departments. Since 2006, he has been working as a Business Process Development Specialist for various consulting companies such as Contacts Plus, Pronat Consulting and Solutions Consulting Group. Throughout his training and consulting career, Mohamed has been involved in several projects in the GCC region focusing on service industries (Banking and finance, real estate, telecom, automotive) through applying his areas of expertise in Strategic Planning, Negotiations and Key Accounts Management Strategies, Customer Experiences, Quality Management, Training & Development, BPM - Business Process Management and Performance Management. Recently, Mr. Gharib worked as a certified corporate instructor for Middle and Top Management at the Ministry of Investment – Egypt and he is engaged as corporate instructor for several corporations and banks through GCC.
Professional Certificates and Qualifications: Certified trainer from (AMA) American Management Association; Certified master international instructor (CMII) from college of call center excellence (USA); - Certified international auditor from Purdue University – center of customer driven quality (USA); Certified lead auditor ISO 22000 (IRCA); Certified RC from (COPC) customer operations performance center - (UK). Mohamed holds a Bachelor of Commerce, Major Accounting from Cairo University - Egypt in 1999, as well as finished his Marketing diploma from Arab Academy for science and Technology - Egypt in 2003. Whilst pursuing his academic studies to serve his vision toward service industry, Mohamed obtained his “MBA” from Arab Academy for Science and Technology – Egypt in 2005.