Certificate in Business Process Optimization & Improvement

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In general, the goal of Business Process Optimization (BPO) is to enable and organization to optimize the process of change as it naturally occurs in dynamically varying environments, markets and organizations. The objectives of BPO are to: Enable agility across multiple dimensions of business and IT in order to be able to manage and incorporate critical changes in business and technology. Assist in making trade-offs between agility and effectiveness or efficiency as required Gain the ability to handle and manage complexity in the face of continuous change, including predictable and unpredictable variation. Optimize business architecture and service delivery under unpredictable market or business shifts and trends Business performance is ultimately measured by a comparison of track record with existing scorecards, balance sheets, or key performance indicators (KPIs). Instead of focusing on solutions design, we recommend refocusing on business process optimization and design, which incorporates unanticipated and predictable variations within the business systems.

المخرجات الرئيسية

Begin Business Process Optimization efforts and methods (i.e., Six Sigma, Lean, etc.) that can be easily tied into the corporate strategies and objectives.
Issues are shown in the context of the Processes which allows for much quicker analysis of the problems and development of action plans and responsibility assignment.
Develop process models at varying levels of depth, allowing for increasingly more granular analysis to pinpoint critical issues.
Identify key KPI goals that can be tuned and adjusted with immediate feedback as to what must improve to achieve these new objectives. This means that Continuous Improvement becomes part of the culture and it is always targeted at what is critical.
Understand and analyze Dashboard information that can be rolled up based on role in the organization, which allows for the right information in the right hands, at the right time.

LEORON - Professional Development Institute
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Built upon the strong experience in the manufacturing sector, which the founders developed in Sweden during the 90’s global expansion, LEORON evolved into a comprehensive training institute, offering training and development solutions in all strategic corporate functions, including corporate finance, HR, SCM, operations, and engineering. With strategic distribution of our offices in leading locations, such as Dubai, Riyadh, Jonkoping, Skopje, Accra, and Almaty, our team of experts delivers approximately 500 courses annually, and roughly 10000 professionals are equipped with appropriate education and the latest insights in a wide assortment of industries across the EMEA region.

محتوى الدورة التدريبية

Business Process Optimization concepts. (BPO) What is BPO? Benefits obtained when using Business Process Optimization How BPO improves organization performance Competitive Advantage: Key elements The BPO transformation journey A collaborative approach to Business Process Change Management (Lean, Six Sigma, etc.) Business process work flow analysis Identification and understanding of existing and potential future business and IT work flows Business process improvement methods and transformation tools - Lean - Data Collection and Sampling techniques - Six Sigma (Short term Average Performance vs. Long term Standard Deviation performance) - BPM - Simulation - Statistical Process Control (SPC) DOE Optimization (Minitab Analysis included) Process Measurement Business Process Technology and Software tools (Minitab, Igrafx,etc.)
In depth discussion of critical Business Process Optimization techniques Process Measurement Process Analysis Process Improvement Opportunity Process Optimization Methods Process Control methods Process Reporting and Best Practice management
(Practical Workshop)(Using in class simulations and scenarios) Identification of process instability and variation Voice of Customer (VOC) collection and analysis Hi Level Process Mapping LEAN Value Assessment SIPOC analysis Measure - Data collection Critical to X metrics (quality, cost, delivery, customer satisfaction) Graphical Displays (Histogram, Pareto, etc.) Design of Experiments (Using Taguchi and Response Optimizer techniques) Document and select optimal proposed improvements Risk analysis of improvements (PFMEA) Prioritize Improvement actions (Matrix) Control/Dashboard creation to monitor results and provide business intelligence for future changes or modifications

على من يجب الحضور؟

This highly practical and interactive course has been specifically designed for
Resource decision makers - Senior Executive and Middle to Senior Operations Directors Quality, Logistics, Operations Managers Business Analysts Project Managers and Product Managers Systems development and QA professionals Functional staff interested in process management Frontline Leaders/Supervisors Subject Matter Experts (SMEs) and process workers of areas anticipated for improvement efforts. Process workers should also be included from ancillary support areas as needed


What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or [email protected]
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.


  • عرض:
    CBPOI Certificate in Business Process Optimization & Improvement
    Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider ‘’LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
    Turki S. Alsahaan
    Dir L&D, Talent Management at Mobily, Etihad Etisalat Company
  • عرض:
    CBPOI Certificate in Business Process Optimization & Improvement
    3 years ago the partnership between Al Rajhi Investments & LEORON institute had been built since that date LEORON delivered in-house & public training programs and as a talent development we always received appreciation from our customers (our employees), we are looking always for excellence and high customer satisfaction, so we choose LEORON for that purpose. Thank You, LEORON
    Baha Kiwan
    Talent Development at Al Rajhi Real Estate Investments Company
  • عرض:
    3 years ago the partnership between Al Rajhi Investments & LEORON institute had been built since that date LEORON delivered in-house & public training programs and as a talent development we always received
    Baha Kiwan
    Talent Development at Al Rajhi Real Estate Investments Co