WE ARE HIRING
Front Desk Representative - Skopje
LEORON Press Service
Jobs
١٨ يناير ٢٠٢٣
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Job Description
Front Desk Representative
Department
Administration
Report To
Senior Specialist/ Team Leader – Administration
Office
Skopje
Working Hours
Sunday – Thursday / 07:30 – 15:45
Job Purpose
A Front Desk Representative is a professional that represents the organization and ultimately is responsible for making a good fist impression of the company to internal and external stakeholders. This role performs essential front desk administrative responsibilities, greeting customers, answering calls, receiving and delivering mail, extensive stakeholder management such as assisting with maintaining and ordering office supplies.
Required Qualification
1
• Bachelor’s Degree OBLIGATORY
2
• English Language Proficiency (Business English, both written and spoken)
3
• Master’s Degree (recommended)
Major Roles And Responsibilities
• Answering internal and external stakeholders’ questions and addressing complaints.
• Receive letters, packages and send them to appropriate destination.
• Welcoming guests and assist them.
• Checking the modules for missed calls and SMSs (6 modules with 4 lines each).
• Food/Lunch (follow up with the vendors, sending POD, check the list when I close the POD - cancel orders, adding extra orders)
• Organize taxi pick up for the employees when needed, pick up and drop of the materials with local post services and couriers.
• Managing Leoron’s library.
• Assisting with scanning/printing/etc…
• Managing the Medical check-up appointments.
• Receive ALL the incoming and outgoing invoice (stamp them, register them at the book, make copies for FINANCE DEPARTMENT register them at a proper table at my PC and send them to GT consulting). Follow up with vendors and finance for payments…
• Answer all incoming calls and redirect them or keep messages.
• Monitor office supplies on daily basis.
• Responsible to ensure the physical presence at the office at all the time.
• Buy, and transport work related things, pick up Cargo Deliveries, documents.
• Support our administrative tasks in our Skopje, Shtip and Gostivar Office.
Technical Competencies
Competency Name
Proficiency Level
Competency Name
Planning and Organizing
Plan and organize event based on existing and changing calendar while negotiation best rates with vendors and suppliers.
Proficiency Level
Competency Name
Governmental Protocols and Procedures
Company licenses and permits (educational and other authorities, taxes, and regulations.
Proficiency Level
Competency Name
Calendar and Schedule Management
Timely registering of planned events, constantly maintaining up-to-date schedules, manage calendar of events as well as calendar changes, Popleads CRM management.
Proficiency Level
Competency Name
Event Management
Course Execution, course networking and relationship management, venue management.
Proficiency Level
Competency Name
Stakeholder Management
Hotel management, networking and relationship management (partnerships with hotels, travel agencies, ground travels companies),
Proficiency Level
Competency Name
Inventory Management
Procurement, sourcing, material management
Proficiency Level
Competency Name
Financial Management
Cost management and optimization, budgeting.
Proficiency Level
Competency Name
Travel Management
Logistics, visa issuing, ground and air travels
Proficiency Level
Behavioral Competencies
Competency Name
Proficiency Level
Competency Name
Customer Centricity
Apply focus on People to develop customer excellence and happiness so to build long-lasting relationship and partnerships.
Proficiency Level
Proficient
Competency Name
Strategic Thinking
Understand the L&D business, manage the business purpose to understand where we are, where we want to be and how to get there. Utilize strategic thinking tools for business purposes, apply analytical and creative thinking.
Proficiency Level
Fundamental
Competency Name
L&D Industry Craftsmanship
Possess desire and passion for success in training and development industry, live and apply the corporate values, align the personal with organizational vision and culture.
Proficiency Level
Fundamental
Competency Name
Managing People
Growth and Development, focus on goals and execution, apply self-Motivation, engage in continuous learning as well as develop people and teams, apply and manage Diversity and Equal Opportunity as well as employee engagement.
Proficiency Level
Fundamental
Competency Name
Managing Training Projects
Possess knowledge in the sales process end to end, Instructional design and trainer recruitment, involvement of marketing, support of finance and operations teams, event management, understand the design and IT processes.
Proficiency Level
Fundamental
Competency Name
Results orientation
Demonstrate initiatives, commercial acumen, apply self-motivation and drive for results.
Proficiency Level
Proficient
Competency Name
Communication and Presentation
Knowledge of effective and appropriate communication and presentation patterns and the ability to use and adapt that knowledge in different workplace contexts
Proficiency Level
Proficient
Competency Name
Collaboration
Work together as a Team, by applying adaptability and flexibility, towards a common goal that benefits the team and the organization, apply teambuilding and conflict management techniques , adaptability and flexibility.
Proficiency Level
Proficient