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Home All Courses CBM Certified Branch Manager
4.8

CBM Certified Branch Manager

1 alternative location(s) available

Course Overview

In spite of the moving dynamics of branch banking, branches continue to play a central role in the overall offerings of the retail banks. Recent years there has been a trend of migration of the purely transactional services towards direct channels so following on that, branches need a specific and systematic methodology for achieving branch excellence. This requires the full engagement and leadership from branch managers and their teams.
It is overbearing for retail banks to capitalize on the opportunity to turn their branches into brand-building, loyalty-enhancing pillars of profitability. Branches remain the primary channel for customer acquisition and consultative sales for both consumers and small businesses.
The branch manager is required to demonstrate considerable skill sets which includes good financial understanding, people management skills, ability to bring in sales revenues and retain current customers, whilst adhering to changing regulations and policy parameters.
Within this course training will be delivered in order to enhance management, coaching and leadership skills to further improve the present and aspire for the future.

1 alternative location(s) available

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Run This Course

Enjoy this certified

program at your premise of choice, with lower costs, and schedule that suits you best.

FULLY CUSTOMIZED

ACCORDING TO YOUR NEEDS!

5 Key Takeaways

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Learn how to “think finance” and translate performance into financial terms

Communicate organizational goals that get results

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Apply delegation strategies to increase productivity and motivation

Use effective coaching techniques to maximize your team’s performance

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Get a firm grasp of the numbers side of your job

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See What’s Inside Our 2020 Catalog

Course Outline

The Experience of Being a Manager

  • How to get people to want to do what they’re supposed to do
  • Specific challenges you face when motivating others
  • Identify qualities and abilities required for effective management
  • Understand your role and responsibilities as manager
  • Learn to transition from individual contributor to manager
  • Gain an honest and accurate assessment of yourself
  • Develop an improvement strategy

Values and Personal Styles

  • Values and their impact on work life
  • How values can have productive and nonproductive results
  • Identify value conflicts in yourself and in others
  • Determine your own personal style profile
  • Gain insight into the strengths and limitations of your profile
  • Use behavioral clues to determine others’ personal styles
  • How to work more effectively with other personal profiles

Listening, Body Language, Giving Feedback, and Dealing with Difficult People

  • Use active listening to gain information and understand employees’ perspectives
  • Effectively apply positive and corrective feedback
  • Use appropriate values alignment when dealing with difficult employees

Conflict and Motivation

  • The dimensions of conflict resolution
  • Identify your own preferred conflictresolution styles for better conflict management
  • Use different conflict resolution styles in different situations
  • Employee motivation factors and their impact on behaviors and work settings
  • How to tailor your motivational efforts to individual employees and different situations

Delegation, Understanding Organizational Culture and Subculture

  • Different delegation styles: How and when to use them
  • Determine the appropriate delegation style for employees and situations
  • Know the benefits and challenges of delegation
  • Recognize your comfort with delegation
  • How to conduct an effective delegation conversation
  • The impact of organizational culture and subculture and “cultural blinders”
  • Explore the assumptions that impact your team’s thinking and actions
  • Identify and build on the strengths of your team’s culture

Performance Management

  • Identify the challenges to effective performance management
  • Understand and conduct performance planning, facilitation and evaluation
  • Practice the skill of setting goals, providing effective feedback and conducting alignment discussions

Effective Communication

  • Recognize what effective communication really is
  • Understand the communication process
  • Know the barriers that can cause derailment and misunderstanding
  • Identify the relative importance of face-toface communication
  • Get a firm grasp of the five building blocks of managerial communication
  • Learn to match the right communication method with your communication goal
  • Identify the challenges and practices when communicating virtually

Understanding and Appreciating Situational Leadership: The Art of Influencing Others

  • How to develop people, value differences and encourage honest communication
  • Develop your leadership style to gain commitment from employees
  • Match your leadership style to your developmental needs and task at hand

Coaching for Performance

  • How does coaching develop, enhance and achieve goals
  • Know the requirements and importance of coaching
  • Practice coaching and correcting difficult and challenging behaviors
  • Managing a coaching discussion
  • Identify the differences between coaching and discipline

Creating a Motivational Climate

  • Define motivation and your role in creating a motivational setting
  • The cost of demotivation and disengagement
  • Recognize important elements of the motivational process
  • Create your own practice for building a motivational climate

Communication and the New Workplace

  • Recognizing the expectations your manager, peers, employees and others have of your interpersonal skills performance
  • Distinguishing between behaviors and intentions

Understanding Perception, Self-concept and Expressing Emotions

  • How perceptions influence your interaction with others and their responses to you
  • Analyzing how you and your coworkers approach work and relate to each other
  • Understanding self-concept and reducing defensiveness

Using Listening and Feedback Skills to Build High-Performance Work Relationships

  • Identifying personal listening liabilities and strategies for improvement
  • Achieving productive and satisfying work relationships with peers, your manager and others
  • Developing strategies for constructive performance feedback
  • Directing and motivating others
  • Practicing steps to effectively give directions
  • Knowing what motivates others to achieve high levels of performance and effectiveness

Motivate others in the face of uncertainty of change

  • The role as a change leader
  • Change management skills and how to apply them
  • Practical scenarios to reinforce new change management skills
  • Reactions to change, based on insights from a self-assessment
  • Addressing and decreasing anxiety and concentrating on productivity and results
  • Setting a positive example for others when handling change in the workplace
  • Job aids and tools that can be applied immediately

Key finance terms:

  • Assets, liabilities, capital, depreciation, capitalization, current ratio and others
  • The accounting process: journals and ledgers, how debits and credits work
  • Mastering the mind-set: see business in terms of dollars-and-cents decision options that pay off—short- and long-term

Financial statement and accounting

  • Applying accounting conventions and guidelines
  • Developing working rules regarding your corporate financial statements
  • Using the balance sheet to examine assets and liabilities
  • Analyzing the income statement to assess revenues and expenses
  • The statement of cash flow: sources and uses of funds
  • Debt vs. equity financing
  • How leveraging can increase return to shareholders
  • Cash flow: where cash comes from and how it’s applied
  • Elements of cost accounting
  • Analyzing payback method, discounted cash flow, present value and present value index in making profitable capital investment decisions

EDUCATIONAL PARTNER

LSBF - London School of Business and Finance

LSBF EE offers a range of short programmes and postgraduate certificate courses, tailored specifically to the needs of working professionals who want to succeed in today’s globalised business climate. The school was established in 2003 and has campuses in the UK and Singapore; it is also partnered with the award-winning online platform InterActive, delivering education to students around the world who can’t attend classes on campus. The LSBF experience is career-driven, tailored to each individual student, and led by expert tutors who are passionate about their subject and about teaching.

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Who Should Attend?

This highly practical and interactive course has been specifically designed for:

  • Vice presidents,
  • Executive directors,
  • Directors,
  • Senior managers,
  • Division managers,
  • Branch managers,
  • Assistant branch managers,
  • Aspiring managers,
  • Senior bank staff and
  • Others with strategic leadership roles.

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FREQUENTLY ASKED QUESTIONS

Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.

LEORON Institute partners with 20+ international bodies and associations.
We also award continuing professional development credits (CPE/PDUs) for:
1. NASBA (National Association of State Boards of Accountancy)
2. Project Management Institute PDUs
3. CISI credits
4. GARP credits
5. HRCI recertification credits
6. SHRM recertification credits

The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +971 4 447 5711 or [email protected].

The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.

Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.

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