In general, the goal of Business Process Optimization (BPO) is to enable and organization to optimize the process of change as it naturally occurs in dynamically varying environments, markets and organizations.
The objectives of BPO are to:
– Enable agility across multiple dimensions of business and IT in order to be able to manage and incorporate critical changes in business and technology.
– Assist in making trade-offs between agility and effectiveness or efficiency as required
– Gain the ability to handle and manage complexity in the face of continuous change, including predictable and unpredictable variation.
– Optimize business architecture and service delivery under unpredictable market or business shifts and trends
Business performance is ultimately measured by a comparison of track record with existing scorecards, balance sheets, or key performance indicators (KPIs). Instead of focusing on solutions design, we recommend refocusing on business process optimization and design, which incorporates unanticipated and predictable variations within the business systems.
BPO is a systematic approach that emphasizes repeatability and replaces heroic efforts and one-time improvements. BPO shifts the focus from mostly business strategy to a combination of business innovation or continuous improvement opportunity, rather than solely requirements gathering or process modeling. The emphasis in BPO is on comprehensive change – not on incrementally improving systems or processes, but re-engineering the business to realize gains through emerging technology exploitation and process innovation activities. BPO identifies and enables structural changes in organizations that are necessary for innovation, improved customer business outcomes, or both.
We define business agility as the collective management of the capabilities and resources allowing a business to continuously transform in order to achieve its business outcomes, and to be predictive, flexible, responsive, and launch business initiatives in times of change and uncertainty. BPO makes this possible using methods and tools to ensure that you are focusing on business performance in which business agility is not only what you do but what you become.
Lean, Six Sigma (LSS) and other proven BPO improvement principles, practices and tools will be featured during the training. The final day of the course will conclude with detailed case studies to ensure participants leave with a solid understanding of BPO methods to utilize when they return
to back to their home work environment.
The primary course focus will be on Business Process Optimization (BPO) as a robust strategy for business agility to enable rapid continuous improvement, cost reduction and resource management. BPO complements Operational Compliance requirements and International Standard compliance as a method to control business security and standardize performance. This course will be non-prescriptive regarding the utilization of specific tool suites and operating systems.
The course can be tailored to a client’s specific industry (as needed) and adapted to the level of performance improvement experience of the delegates.
– Globally accepted best practices will be used for certification purposes.
– General Course Outline topics are identified in the Detailed Outline section
- Begin Business Process Optimization efforts and methods (i.e., Six Sigma, Lean, etc.) that can be easily tied into the corporate strategies and objectives
- Issues are shown in the context of the Processes which allows for much quicker analysis of the problems and development of action plans and responsibility assignment
- Develop process models at varying levels of depth, allowing for increasingly more granular analysis to pinpoint critical issues
- Identify key KPI goals that can be tuned and adjusted with immediate feedback as to what must improve to achieve these new objectives. This means that Continuous Improvement becomes part of the culture and it is always targeted at what is critical
- Understand and analyze Dashboard information that can be rolled up based on role in the organization, which allows for the right information in the right hands, at the right time
- Understand how to define and document workflows for complex business process structures that expand across the entire business enterprise
- Enable and support future Project Opportunity Selection, Prioritization, Process Performance Evaluation and Continuous Improvement efforts
- Decrease costs and an increase overall company efficiency while creating competitive advantage and improving organizational agility
- Understand how to identify and manage drivers of Key Performance Indicators (KPIs) that enable more proactive management of individual processes, as well as total system flow
- Re-engineer processes to deliver outcomes that are more process dependent and less people dependent (includes mistake proofing)
WHO SHOULD ATTEND?
This BPO training course is valuable to a wide cross section of the organization to complement the development and management of all business processes using a cultural change methodology.
– Resource decision makers – Senior Executive and Middle to Senior Operations Directors
– Quality, Logistics, Operations Managers
– Business Analysts
– Project Managers and Product Managers
– Systems development and QA professionals
– Functional staff interested in process management
– Frontline Leaders/Supervisors
– Subject Matter Experts (SME’s) and process workers of areas anticipated for improvement efforts. Process workers should also be included from ancillary support areas – as needed
– May also include liaison representatives from key suppliers, business partners, or key clients
– Utilize BPO to enable agility across multiple dimensions of business and IT in order to be able to manage and incorporate critical changes in business and technology.
– Effectively understand and manage trade-offs between agility and effectiveness or efficiency.
– Enable participants to utilize BPO tools and methods to handle and manage complexity in the face of continuous change, including predictable and unpredictable variation.
– Optimize business architecture and service delivery under unpredictable market or business shifts.
– Improving Critical to Quality, Cost and Delivery metrics to both internal and external customers
– Improved visibility and understanding of the supplier, process, customer relationships in the Supply Chain
– Reduced cost per transaction attributed to poor workflow management.
BUSINESS PROCESS OPTIMIZATION – INTRODUCTION
Business Process Optimization concepts. (BPO)
– What is BPO?
– Benefits obtained when using Business Process Optimization
– How BPO improves organization performance
– Competitive Advantage: Key elements
– The BPO transformation journey
– A collaborative approach to Business Process Change Management (Lean, Six Sigma, etc.)
– Business process work flow analysis
– Identification and understanding of existing and potential future business and IT work flows
– Business process improvement methods and transformation tools
— Data Collection and Sampling techniques
— Six Sigma (Short term Average Performance vs. Long term Standard Deviation performance)
— BPM – Simulation
— Statistical Process Control (SPC)
— DOE Optimization (Minitab Analysis included)
– Process Measurement
– Business Process Technology and Software tools (Minitab, Igrafx,etc.)
PROCESS OPTIMIZATION METHODOLOGY
In depth discussion of critical Business Process
Optimization techniques discussed Day 1:
– Process Measurement
– Process Analysis
– Process Improvement Opportunity
– Process Optimization Methods
– Process Control methods
– Process Reporting and Best Practice management
BPO – PRACTICAL APPLICATION
(Practical Workshop)(Using in class simulations and scenarios)
– Identification of process instability and variation
– Voice of Customer (VOC) collection and analysis
– Hi Level Process Mapping
– LEAN Value Assessment
– SIPOC analysis
– Measure – Data collection
– Critical to X metrics (quality, cost, delivery, customer satisfaction)
– Graphical Displays (Histogram, Pareto, etc.)
– Design of Experiments (Using Taguchi and Response Optimizer techniques)
– Document and select optimal proposed improvements
– Risk analysis of improvements (PFMEA)
– Prioritize Improvement actions (Matrix)
– Control – Dashboard creation to monitor results and provide business intelligence for future changes or modifications