Communication and effective collaboration between and across departments, individuals and organisations is imperative for establishing strong working relationships and for achieving our objectives and getting the results we want. Without communication and collaboration, deadlines will not be met, projects will be poorly communicated and there will be increasing frustration, stress, loss of resources and demotivation.
This intensive 3-day course will give attendees all the ideas, tools and practical approaches they need in order to guarantee positive cooperation, collaboration and communication on an inter-departmental and cross-departmental level.
COURSE KEY TAKEAWAYS
- Ensure communication across and between departments is effective and positive.
- Develop a culture of cooperation and collaboration
- Results are being achieved and objectives met
- Understand what makes communication effective and what is means to be cooperative and collaborative
- Learn the tools and techniques of establishing strong working relationships
WHO SHOULD ATTEND THE ORGANIZATIONAL AND DEPARTMENTAL COMMUNICATION TRAINING PROGRAM
Anyone who needs effective communication competences to meet their workplace objectives through building and maintaining positive working relationships in order to establish cooperative and collaborative working practices across and between departments.
Classroom-based 3-day instruction incorporating:
Interactive group discussion, case studies, presentations from delegates designed to emphasize learning points, drawing exercises designed to provide a basis for deep-rooted discussion of issues and group and team exercises, trainer input and elicitation, direct trainer input
on unfamiliar topics as required in order to brief, teach or prepare participants for tasks, individual and pair written work, brainstorming, written communication simulations and role-plays, reflection, feedback and action planning.
»» Effective communication
»» Understanding and overcoming “silo mentality”
»» Being cooperative and collaborative when working between and across departments
»» Identifying our stakeholders and who we are communicating with
»» Understanding organisations, their systems, structures, cultures and people
»» Setting and discussing goals and objectives
» Giving and receiving feedback between colleagues and departments
»» Controlling directness and diplomacy
»» Conflict and interdepartmental conflict handling
»» Building interdepartmental trust
»» Influencing across and between departments
»» Reporting and managing up
»» Listening as a linguistic and interpersonal skill
»» Using coaching approaches in conversations
»» Decisions and decision making
»» Delegation conversations
»» Intercultural communication between departments and colleagues
»» Virtual communication between departments
»» Personal branding
»» Written communication and organisational etiquette
»» Running effective meetings
»» Using communicative competences to lead
»» Personal action planning