Certificate in Property Management

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Course Overview

The Property Management Certificate Course is the gateway for professionals who want to get involved in the real aspects of daily issues regarding the operation and maintenance of all types of buildings. This class will provide the necessary tools to be prepared, anticipate or fix general situations, either from the building or the customer side. The course will be a intensive three day journey through the most important aspects of this demanding career.

Key Takeaways

Explain the roles and responsibilities of a property manager, the legal framework and the different types of properties managed.
Develop effective communication and customer service skills to address tenant complaints and manage expectations.
Analyze financial reports and accounting methods, manage expenses, forecast and budget for different types of properties.
Identify potential risks and liabilities, manage emergency situations, and create contingency plans.
Understand the latest technology advancements and how they can improve property management processes.

National Association of State Boards of Accountancy
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LEORON Professional Development Institute DMCC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Course Outline

Part 1
Introduction to Property Management

Property Manager Roles and Responsibilities
Legal Framework for Property Management
Types of Properties Managed

Customer Service Management

Effective Communication with Tenants
Complaint Resolution Strategies
Managing Tenant Expectations

Building Systems Management

Overview of Building Systems (HVAC, Electrical, Plumbing)
Preventive Maintenance Strategies
Safety and Environmental Regulations

Lease Management

Understanding Leases and Rental Agreements
Legal Requirements for Tenant Compliance
Risk Reduction Strategies

Part 2
Financial Management

Understanding Financial Reports and Accounting Methods
Expense Management and Forecasting
Budgeting for Different Types of Properties

Property Maintenance

Developing Preventive Maintenance Schedules
Prioritizing Maintenance Needs
Compliance with Safety and Environmental Regulations

Risk Management

Identifying Potential Risks and Liabilities
Emergency Management and Contingency Planning
Insurance Requirements

Marketing and Tenant Retention

Developing a Marketing Plan
Attracting and Retaining Tenants
Data Analysis for Performance Improvement

Part 3
Property Development

Understanding the Property Development Process
Types of Development Projects
Due Diligence and Feasibility Studies

Ethics and Professionalism

Ethical Behavior in Property Management
Standards of Practice
Professional Development Opportunities

Technology in Property Management

Latest Technology Advancements
Implementing Technology for Process Improvement
Security and Data Privacy

Review and Exam

Review of Course Concepts
Assessment of Knowledge and Understanding

Who Should Attend?

This highly practical and interactive course has been specifically designed for
Project Administrators
Staff Members
Property Managers
Operation Managers
Mechanical Engineers
Civil and Electrical Engineers
Building Operating Staff
Building Product Manufacturers
Property-related product and service providers.
Students entering the profession from colleges, universities, certificate or technical programs.


What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or [email protected].
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.


  • Review:
    IAMM Internal Audit Maturity Model
    In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
    Dalal Kutbi
    Country Learning & Development Manager at IKEA Saudi Arabia
  • Review:
    Certified Professional in Quality and Patient Safety
    Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider ‘’LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
    Turki S. Alsahaan
    Dir L&D, Talent Management at Mobily, Etihad Etisalat Company
  • Review:
    Certified Professional in Quality and Patient Safety
    Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
    Emad Alrajih
    VP, Business Winning at BAE Systems Saudi Development & Training
  • Review:
    Certified Professional in Quality and Patient Safety
    We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
    Nasser M. Al-Subaie
    Sr. Program Officer, Enterprise Learning & Human Development at Kuwait Foundation for the Advancemen