Major Roles And Responsibilities
1. Lead Generation and Management
• Proactively generate leads from various platforms to drive course registrations.
• Respond to all leads within 24 hours, providing comprehensive course details and addressing inquiries promptly.
• Escalate uncontacted leads to the Sales Head after 3 days, while maintaining continuous follow-up.
2. Supreme Customer Care
• Cultivate a customer-first mindset by delivering quick responses to queries and resolving complaints with empathy and professionalism.
• Utilize multiple communication channels (emails, calls, blogs, social media, etc.) to effectively address customer concerns.
• Take the initiative to suggest improvements and innovations that enhance the overall customer experience.
• Analyze feedback to identify areas for improvement and implement strategies to better serve our clients.
3. Office Assistance and Inquiries Management
• Handle incoming calls for all company offices, providing guidance and assistance to suppliers, trainers, and clients.
• Ensure a personalized and respectful approach while addressing customer inquiries, ensuring that feedback is relayed to the respective teams for continuous improvement.
4. Management of Course Inquiries
• Evaluate the effectiveness of marketing channels and identify the most in-demand courses and locations on a quarterly basis.
• Monitor and follow up on uncontacted leads, collaborating with the Sales department to maximize conversion rates.
5. WhatsApp Support
• Provide immediate responses to client inquiries via the Leoron WhatsApp account, maintaining ongoing conversations to deliver a seamless experience.
• When clients inquire about courses not currently offered, offer suitable alternative recommendations to meet their needs.
6. Performance Reporting
• Prepare and present monthly reports and statistics on the performance of each marketing channel to evaluate effectiveness and make data-driven decisions.
• Continuously track and measure results to optimize strategies for lead generation and customer engagement.
• This role requires occasional travel to GCC countries to attend business meetings and represent the company.