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Digital Learning Specialist – Gostivar, North Macedonia

LEORON Press Service
September 5, 2022
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Job Description

Digital Learning Specialist
Technology & Development
Report To
Head of Technology & Development
Gostivar, North Macedonia
Working Hours
Sunday – Thursday / 07:30 – 15:45
Job Purpose
Digital Learning Specialist supports learners achieve their goals — whether that’s earning a tech certification, stepping up to tackle a more challenging role, or simply exploring new subjects that sound intriguing.

Required Qualification

• Bachelor’s Degree
• Master’s Degree
• English Language Proficiency (Business English, both written and spoken)

Major Roles And Responsibilities

• As a Digital Learning Specialist, you will cover and demonstrate effective eLearning solutions through video material, screencasts, and interactive web-based resources.
• You will also work with the team and business collaborators to execute the digital learning offering through great consulting, collaboration, and design skills.
• You will work closely with all external systems suppliers to ensure all development updates are implemented effectively and road map requirements are on track.
• You will be responsible for generating leads, scheduling demonstration meetings via official channels, supporting customers with the implementation of the eLearning, analyzing their current LMS and offering solutions for content integration, as well as carrying out all system administration relating to LMS and content authoring tools.
• You will support the Clients to deliver business requests and develop or purchase a new LMS.
• You will evaluate the suitability and effectiveness of different types of online training content, and investigate emerging technologies, with a view to continuously developing and improving the area of digital learning.
• Maintain and expand prospects database, within assigned territory, to pursue strategic growth opportunities and provide clients with long-term value.
• Do a thorough research (not limited to LinkedIn) and locate potential clients.
• Expand the clients’ database on daily basis.
• Conduct (phone) and Online Meeting Online Presentations to new clients.
• Maintain email communication as well as WhatsApp and LinkedIn messaging with (potential) clients: send follow-up emails for missed calls, promotional emails.
• Respond to customer needs and requirements by offering unequivocal training solutions (assisted by TL or Senior)
• Service existing customers and focus on development of new ones.
• Collaborating with Senior and TL in developing own personal skills and as well as clients as clients.
• Working as a part of Business Unit, effectively reporting to a Unit Head.
• Carry-out thorough market research for given projects and assert potential, target group, opportunities, and competitors.
• Anticipate, listen to and respond to customer needs and requirements by offering supreme customer care. Ensure highest customer experience and relationship building.
• Advertise and promote assigned portfolio, on social media.
• Generate, maintain and build close relationships with new and existing large accounts throughout the year by being coached and mentored by your TL and Head.
• Coordinate and control all activities with the support functions.
• This position might require traveling to GCC countries and/or the location of Key Clients for the purpose of executing public courses or meeting clients.
• You will possess strong organizational skills and be able to prioritize a heavy workload. You will have experience within a learning and development function, whilst managing suppliers.
• You will possess extensive knowledge and experience of the full learning cycle. You will be able to create and maintain effective relationships with all Subject Matter Experts and stakeholders across the business.
• You will be experienced and knowledgeable in working with LMS and content authoring tools/websites. You will have experience with video editing software and experience working in a matrix organization, responsible for many stakeholders.

Technical Competencies

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Behavioral Competencies

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