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Sales & Business Development Coordinator – Skopje, North Macedonia

LEORON Press Service
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Job Description

Sales & Business Development Coordinator
Department
Sales & Business Development
Report To
Associate Director / Director
Office
Skopje, North Macedonia
Working Hours
Sunday – Thursday / 07:30 / 7:45 – 15:45/ 16:00
Job Purpose
Learning and Development professional, with great internal drive who has the ability to promote LEORON’s entire portfolio of products and services, while providing top notch customized solutions to clients. Ensure high-end, continuous customer satisfaction. Research, Qualify and schedule meetings with new potential clients on behalf of Management, coordinate and proactively identify all client’s requirements, negotiate prices, and promote additional services. Strengthen LEORON’s position on the assigned market. Administrative support and coordination among internal departments.

Required Qualification

1
• Bachelor’s Degree (General, Economics, Law, Communication, Languages) OBLIGATORY
2
• English Language Proficiency (Business English, both written and spoken)
3
• Master’s Degree (recommended)
4
• Business Administration and Project Management knowledge ( recommended)
5
• Business Acumen, Communication & Presentation Skills, Time Management Skills ( recommended) )

Major Roles And Responsibilities

• Day-to-day extensive market research: Carry-out thorough market research for given projects and assert potential, target group, opportunities, and competitors.
• Generate and Qualify Leads.
• Introductory emails and phone calls to prospects.
• Conducting pre-sales calls.
• Schedule meetings with new potential clients on behalf of the management.
• Assist with meetings.
• Prepare sales presentations.
• Achieve monthly and quarterly KPIs (leads generated, conversion to contacts and meetings scheduled).
• Marketing.
• Customer happiness.
• Maintain and expand prospects database, within assigned territory, to pursue strategic growth opportunities and provide clients with long-term value.
• Do a thorough research (not limited to LinkedIn) and locate potential clients.
• Actively expand the clients’ database on daily basis.
• Conduct sales presentations to new clients by following Leoron’s Methodology(ocasionaly).
• Maintain email communication as well as WhatsApp and LinkedIn messaging with (potential) clients.
• Assist management in responding to customer needs and requirements.
• Assist management in servicing existing and new clients.
• Anticipate, listen to and respond to customer needs and requirements by offering supreme customer care. Ensure highest customer experience and relationship building.
• Advertise and promote LEORON services, on social media.
• Assist management with coordination and control all activities with the support functions related to: course location, travelling arrangements, material management and customer experience.
• Event management support.
• Assist management with coordination and control all activities with the support functions related to invoices and payments with clients, admin support between Client Relations; Finance Deparment and Client.
• Post Training support to clients on data collection and data entry.

Technical Competencies

Competency Name
Proficiency Level
Competency Name
Sales Planning
plan public or in-house course/courses throughout a year, manage your own pipeline as well as team’s and unit’s pipeline, manage the portfolio of courses, introduce new products, prepare forecasts, schedule and allocate resources.
Proficiency Level
Fundamental
Competency Name
Sales Prospecting
Apply lead generation and management, possess industry and sector knowledge (procurement or HR…) and prospecting, possess L&D industry knowledge, possess, and apply business acumen, product and technical knowledge, manage the CRM and apply record management
Proficiency Level
Mastery
Competency Name
Sales Presentation
conduct phone presentations on daily basis, face to face presentations and meetings, prepare and send emails, messages, manage closing of deals and negotiation, manage the process of objection handling.
Proficiency Level
Advanced
Competency Name
Training Delivery
manage public and in-house course to be within budget allocated and manage all cost associate with it.
Proficiency Level
Proficient
Competency Name
Contract Management
manage deal registrations, prepare invoices, POs, manage tendering procedures, manage collection of payments.
Proficiency Level
Proficient
Competency Name
KAM
Building and managing long lasting Relationships and partnerships through value-based selling thus creating retention
Proficiency Level
Proficient
Competency Name
Business Development
attend and manage face to face meetings, expand networks, attend exhibitions, conferences to identify and generate growth opportunities and ideas to finally identify and manage new revenue streams.
Proficiency Level
Proficient

Behavioral Competencies

Competency Name
Proficiency Level
Competency Name
Customer Centricity
Apply focus on People to develop customer excellence and happiness so to build long-lasting relationship and partnerships.
Proficiency Level
Mastery
Competency Name
Strategic Thinking
Understand the L&D business, manage the business purpose to understand where we are, where we want to be and how to get there. Utilize strategic thinking tools for business purposes, apply analytical and creative thinking.
Proficiency Level
Fundamental
Competency Name
L&D Industry Craftsmanship
Possess desire and passion for success in training and development industry, live and apply the corporate values, align the personal with organizational vision and culture.
Proficiency Level
Advanced
Competency Name
Managing People
Growth and Development, focus on goals and execution, apply self-Motivation, engage in continuous learning as well as develop people and teams, apply and manage Diversity and Equal Opportunity as well as employee engagement.
Proficiency Level
Fundamental
Competency Name
Managing Training Projects
Possess knowledge in the sales process end to end, Instructional design and trainer recruitment, involvement of marketing, support of finance and operations teams, event management, understand the design and IT processes.
Proficiency Level
Proficient
Competency Name
Results orientation
Demonstrate initiatives, commercial acumen, apply self-motivation and drive for results.
Proficiency Level
Advanced
Competency Name
Communication and Presentation
Knowledge of effective and appropriate communication and presentation patterns and the ability to use and adapt that knowledge in different workplace contexts
Proficiency Level
Mastery
Competency Name
Collaboration
Work together as a Team, by applying adaptability and flexibility, towards a common goal that benefits the team and the organization, apply teambuilding and conflict management techniques , adaptability and flexibility.
Proficiency Level
Advanced