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Certified KPI Professional & Practitioner

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English
Intermediate
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Course Overview

KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports. This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.

Blerta Isai Mustafa
Training Adviser

Key Takeaways

1
Experience the real business applicability of theoretical concepts regarding KPIs;
2
Improve the performance of your company by practicing a sound framework for KPI measurement
3
Obtain better business results by selecting the right KPIs for your company.

The KPI Institute
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The KPI Institute is a leading global research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services. The KPI Institute is considered today the global authority on Key Performance Indicators (KPIs) research and education. It developed the first KPI Management Framework and operates www.smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of documented KPI examples.

Course Outline

DAY 1
The World of KPIs
→ Challenges in performance measurement → The value added by KPIs → KPIs concept map → Governance → Organizational levels
Understanding KPIs
→ KPI related terminology → SMART objectives decomposed ǽ KPI lifecycle
KPI Typology
→ Leading vs lagging KPIs → Qualitative vs quantitative KPIs → Efficiency vs effectiveness KPIs
KPI Taxonomy
→ Interdisciplinary systemic worldview → KPI use case scenarios → KPI DNA map
DAY 2
→ KPI selection for organizational scorecard → KPI selection sources → KPI selection techniques
KPIs in Context
→ KPI selection for industry → KPIs cascaded to functional area
KPI Documentation
→ KPI documentation form functions → KPI documentation form design → KPI documentation process → Organizational KPI libraries development → Weights and Indexes
Working with Targets
→ KPI documentation processes → Targets in practice → Challenges in working with targets → Negative behaviors when setting
DAY 3
Data Gathering
→ Data quality dimensions → KPI reporting data sources → KPI activation tools → KPI activation techniques → Guidelines to improving → Communication with data custodians → Community of Practice
Data Visualization
→ Guidelines to design efficient templates → Usability in terms of visual design → Scorecard and dashboard examples → Best practices in scorecard design → Best practices in dashboard design
Review & Evaluation test
→ Course review → Q&A Certification Exam
DAY 4
KPI Project Coordination
→ The business case for KPI implementation → KPI project plan → Primary and secondary data sources → KPI workshop briefing pack
KPI Selection
→ Value driver concept mapping → Strategy map → KPI Selection techniques ( Expo, KPI clustering) → KPI selection techniques (VFA, balancing → Organizational scorecard → Initiatives management
DAY 5
KPI Selection at Operational Level
→ Department scorecard → Operational dashboard
KPI Selection at Operational Level
→ Department scorecard → Operational dashboard.
KPI Measurement
→ Data gathering communication → KPI report → Change log
Review and Q&A
→ Course review → Q&A Learning Assessment Quiz

Who Should Attend?

Professionals from different fields, such as finance, human resources, production,
logistics, information technology and others, interested in key performance indicators, will acquire the competencies needed to measure the performance of their team, department or organization.

FAQ

What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +91 4 95 5711 or [email protected].
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.

Reviews

  • Review:
    IAMM Internal Audit Maturity Model
    In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
    Dalal Kutbi
  • Review:
    Certified Professional in Quality and Patient Safety
    Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider “LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
    Turki S. Alsahaan
  • Review:
    Certified Professional in Quality and Patient Safety
    Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
    Emad Alrajih
  • Review:
    Certified Professional in Quality and Patient Safety
    We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
    Nasser M. Al-Subaie