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Professional Certificate in Leadership and Communication

Rating:
4.8
English
Intermediate
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Course Overview

What makes an effective leader? How can you not only employ better communication strategies, but motivate people to tackle tough problems and achieve goals together? Examine how to improve your leadership communication style, improve decision making, and develop as a leader in this two-course series.
The Art of Persuasive Writing and Public Speaking explores proven communication techniques and strategies to learn how to articulate your ideas to achieve your goals.
Learn from some of the most persuasive leaders from the last century about the ethical use of rhetoric, dialogue, listening, and self-criticism.
This 5-day program will help learners improve their leadership communication style, improve their decision making and develop as an effective leader. It will develop their writing and public speaking skills so they can articulate their ideas to achieve their goals.
Blerta Isai Mustafa
Training Adviser

Key Takeaways

1
Learn how to develop and maintain effective working relationships by following principles of leadership development and effective communication techniques.
2
Understand the importance of communication and trust in developing effective leadership and teamwork to more easily align the team’s efforts with organizational strategic goals through improved communicative practices.
3
Learn motivational factors that influence a team performance and the role of the leader in support and development of team and its members.
4
When and how to employ a variety of communication styles in writing and speaking.
5
How to understand the role of formal and informal authority and maintain effective interpersonal communication skills in both.

Harvard University
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Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. Harvard faculty are engaged with teaching and research to push the boundaries of human knowledge. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study. Established in 1636, Harvard is the oldest institution of higher education in the United States. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world.

Course Outline

Day 1
Day 1
→ Different qualities of leadership and the role of the leader in team’s development
→ Leadership Vs Management and the need for both
→ Leadership models and their significance to task performance, culture and relationships
→ Leadership behaviors and source of power
→ Identification and development of leadership styles and behaviors.
→ The role of trust and respect in effective team leadership
→ The mission, vision and strategy and the importance and the importance of the same to the 1st line of Leaders.
→ Developing team objectives that are aligned with the overall organization strategy
→ Effective techniques to communicate vision and strategy
• Choosing effective times and placed
• Identify appropriate methods of communicating it.
• Clear and accurate communication
• Active listening skills
• Receiving and Responding appropriately to feedback
→ Exercise: Team Motivation as a crucial factor for commitment and engagement to individual and teams’ objectives
→ Alternative theories for motivation
→ Other Motivational Factors available to leadership
→ Providing Feedback on performance
→ The importance for continuous development of the team and the individual
Day 2
Day 2
→ Assessment on Team Development and Leadership
→ What are the characteristic of an effective Team
→ The difference between a group and a Team in the workplace and its features
• From a Working Group to a High Performing Team
• What makes high performance team
• Setting Team objectives aligned with organizational strategy
− SMART Objectives
→ Communicating the Strategy with your team
→ How the organization and individuals can benefit from Team Working
→ Types of Workplace Relationships
• Issues and challenges from the workplace relationships and how to deal with them
• Policies and Procedures to deal with workplace issues
• Workplace social skills to consider when hiring or appointing
• Organizational Culture and its affect on the workplace relationships
• The Psychological Contract and its effect on the employer/employee relation
• How to build and develop an effective team and what factors to consider
→ Individual Differences: Personality and Behavior
→ Exercise
Day 2 (contiuned)
→ Learn to Identify causes and sources of conflict at work; personal vs. business objectives/values
→ Different types of conflict, stages of conflict development, fully managing conflicts and tools to recognize conflict in the early stages for minimizing interpersonal friction in the workplace
→ Assertiveness, Active Listening and Questioning Techniques
→ Continuous improvement as a teambuilding activity - Action Planning
• Active Listening for efficient working relationships
• Trust, Confidentiality and Open Communication
• Building high performing teams based on solid foundation of trust
• Building innovative and collaborative teams.
• Confidentiality and its effect on the team communication and manager-employee relationships
• Effective Teambuilding activities
• Creating a climate for an open workplace communication
→ Developing and Growing a Team
→ Delegating for higher motivation and performance
→ Creating motivational working culture and Motivating through feedback
→ Connecting value to motivation
→ Creating the right working environment for trust and collaboration
→• Forming, Storming, Norming, Performing Team Development; Tuckman’s Model
• Team Role Models according to Belbin and the 9 team roles
→ Team Values and its effect on how the team works
→ How to build a balanced team to achieve objectives
Day 3
Day 3
What Are Interpersonal Skills?
→ Exercise: Lets Break the Ice!
Developing and Improving Your Interpersonal Skills to Achieve Professional and Personal Success
Most Important Interpersonal Skills
→ Communication
→ Self-Confidence in approaching various situations and dealing with them positively
→ Team work to achieve better collaboration, formally and informally
→ Work Ethic to leave a lasting impression to those you meet
→ Relationships Management and learning how to manage them
→ Receptiveness to Feedback and using it positively to further enhance performance
→ Collaboration to achieve higher productivity
→ Showing Appreciation for your colleague to know that you value them
→ Positive Attitude; how you perceive things and the effect on your wellbeing
→ Emotional Intelligence to understand and manage your own and other’ emotions
→ Negotiation, Persuasion and Influencing to achieve WIN/WIN outcomes
→ Problem Solving and Decision Making to identify, define and solve problems
→ Leadership, flexibility and ability to adapt to changing circumstances
Interpersonal Communication Skills
→ Elements of Interpersonal Communication
→ Uses of Interpersonal Communication to help you successfully fit within the business
Communicating effectively to achieve higher strategic alignment
Communication Theory and Models
Goals for Effective Workplace communication
Effective communication styles and developing strategies based on understanding them
How to use Verbal, Non-verbal communication and body language as a powerful tool of persuasion and building relationships
→ Exercise: Communication Train!
Day 4
Exercises and activities throughout the session to embed learning
Overcoming the Barriers to Effective Workplace Communication to Convey Clear and Concise Message
→ Creating Trust and Rapport to achieve easier communication and build relationship
→ The 6 Cs of Effective Communication that will help you win any argument
→ Methods of Communication
→ Efficient Team communication to complete projects in a quicker and in a more efficient amount of time
→ How to communicate as a fresh manager and the challenges of the line manager
→ Conducting and attending effective One- to-One Meetings
→ Giving successful Presentations to engage and re-engage the attention of the audience
Communicating Efficiently With Stakeholders to Better Understand and Achieve Your Goals
→ Identifying, Classifying, Analyzing and Managing your stakeholders and using the right communication tools.
Become a Better Presenter Through Better Listening
→ Listen to your body language
→ Improve your Tone and non-verbal behavior for a bigger impact of your message
• Smile, Eye Contact, Posture, Mirroring and Distractions
→ Active Listening Skills to improve relationships, persuasion and negotiation
• Levels of listening
• Providing constructive feedback
→ Exercise: Just Listen!
Day 5
Effective Writing to Achieve Simplicity of Expression, Accuracy of Content and Brevity of Style
→ Knowing the importance of the information to be communicated to help you enable decisions and implementation
→ Confidential Communication to avoid breaching workplace confidentiality norms Crisis Communication Management Deploying Crisis Communication Plan
→ Using correct Grammar, Spelling, Punctuation and Sentence Structure to achieve efficient transfer of message
Evaluating Your Management Communication and How to Gain Feedback From the Team
→ Exercise: Interpersonal and Communication Skills Quiz

Who Should Attend?

This highly practical and interactive course has been specifically designed for
The course will be aimed at anyone who needs o develop their leadership skills with a special focus toward Communication and Presentation concepts and styles that will help them articulate their ideas and achieve their goals.

FAQ

What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +91 4 95 5711 or [email protected]
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.

Reviews

  • Review:
    IAMM Internal Audit Maturity Model
    In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
    Dalal Kutbi
  • Review:
    Certified Professional in Quality and Patient Safety
    Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider “LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
    Turki S. Alsahaan
  • Review:
    Certified Professional in Quality and Patient Safety
    Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
    Emad Alrajih
  • Review:
    Certified Professional in Quality and Patient Safety
    We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
    Nasser M. Al-Subaie