Major Roles And Responsibilities
• ENSURE THE SUCCESS OF ALL IN-HOUSE COURSES
• Check quality and customer satisfaction of the trainer’s delivery, for all courses.
• Liaison with key internal stakeholders regarding the development of the in-house off-the-shelf portfolio.
• Ensure high-quality of the outline and identify areas for modification of the program, per client’s industry and requirement in cooperation with Seniors sales staff and line manager.
• Contact, communicate and ensure that all learning materials are timely submitted from the trainers (10 days before the course).
• Ensure that all Trainers utilize Leoron template, and the required ppt format, for all learning materials.
• Review materials, together with ID colleagues.
• Ensure the Delegates List has all the required elements (number of participants, names, job positions, departments and companies, when applicable), so trainers can better prepare for the training.
• Ensure that the orientation mail sent to trainers always includes Delegates List, before the start of each training.
• EFFICIENTLY RESPOND TO SALES INQUIRIES WITHIN ASSIGNED PORTFOLIO, INCLUDING TRAINING PROGRAMS RELATED TO ALLOCATED FUNCTIONAL AREAS.
• Design course outlines and fine-tune learning programs in cooperation with expert trainers,
• Effectively prepare and respond to: in-house training inquiries.
• RECRUIT NEW TRAINERS
• Active talent (LinkedIn and Google) research of suitable trainers for the requested topic/area.
• Evaluate qualifications of potential trainers including: corporate and training experience, experience in the requested topic/area, education, etc.
• Establish communication with trainers through LinkedIn requests and/or introductory emails; introduce them to Leoron and connect them to Senior colleagues. TL / Sr ID Specialist conducts interviews, until the Planner is trained to take over the entire recruitment process.
• Conduct screening and interviews.
• Assess trainers’ course delivery and used methodology
• TRAINER MANAGEMENT
• Create and manage trainers’ calendars for in-house courses.
• Update calendars on regular basis in coordination with the trainers (1-2 per month)
• Serve as main contact point for sales and id colleagues, regarding the trainers’ availability.
• Collaborate with PMs and operations.
• As contact point for the assigned trainers, quickly and efficiently resolves any issues (such as: hotel, flight, delays, taxi, pick-up, training room, reported behavior of delegates, special requests, etc.) In coordination with PMs and ops.
• Inform and remind trainers, to prepare and send pre- and post- course competency assessments, before each course
• Inform and remind trainers that each course includes day 1 evaluation sheets, which needs be filed out by the attendees at the end of day 1; and course evaluations sheet, which needs be filled out by the attendees at the end of training.
• Ensure that pre- and post- course competency assessments are sent to design for each course alongside the learning materials.
• Maintain cordial and collaborative communication with trainers
• TRAVEL
• This position might require traveling to GCC countries or any other location where clients are located.