Certified Manager of Quality/Organizational Excellence
Certification Training

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نبذة عن الدورة التدريبية

The Certified Manager of Quality Organizational Excellence (CMQ/OE) is a professional who leads and champions process - improvement initiatives - everywhere from small businesses to multinational corporations - that can have regional or global focus in a variety of service and industrial settings. A CMQ/OE facilitates and leads team efforts to establish and monitor customer supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement. The CMQ/OE should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.

المخرجات الرئيسية

Create a culture of learning and continuous improvement and recognize key concepts of organizational design in practice.
Establish benchmarks for advancement. Get introduced and familiar with new approaches, tools and techniques in quality management.
Provide value to peers, colleagues and subordinates. Identify the characteristics of a traditional strategic planning approach.
Think like an advisor/consultant – be authority figure. Recognize the factors that influence management style.
The benefit is the journey, not necessarily just the destination. Understand and Test your knowledge in the seven main domains in the CMQ/OE Body of Knowledge

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LEORON Professional Development Institute DMCC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

محتوى الدورة التدريبية

A.Organizational Structures and Culture Organizational structures Organizational culture B. Leadership Challenges Roles and responsibilities of leaders Roles and responsibilities of managers Change management Motivating, influencing, negotiating, resolving Empowerment C. Teams and Team Processes Types of teams Stages of team development Team-building techniques Team roles and responsibilities Team performance and evaluation D. ASQ Code of Ethics
A. Strategic Planning Models B. Business Environment Analysis SWOT analysis Market forces Stakeholder analysis Technology Internal capability analysis Legal and regulatory factors C. Strategic Plan Deployment Action plans Resource allocation and deployment Organizational performance measurement Quality function in strategic deployment
A. Management Skills and Abilities 1. Principles of management Management theories, styles, and tools Interdependence of functional areas Human resources (HR) management Financial management Risk management Knowledge Management B. Communication Skills and Abilities 1. Communication basics Communications in a global economy Communications and technology C. Project Management 1. Project management tools Project planning and estimation tools Measure and monitor project activity Project documentation D. Quality System 1. Quality mission and policy Quality planning, deployment, and documentation Quality system effectiveness E. Quality Models and Theories 1. MBNQA Criteria for Performance Excellence ISO and other third-party standards Other quality methodologies Quality philosophies
A. Problem-Solving Tools The seven classic quality tools Basic management and planning tools Process improvement tools Innovation and creativity tools Cost of quality (COQ) B. Process Management Process goals Process analysis Lean tools Theory of constraints (TOC) C. Measurement: Assessment and Metrics Basic statistical use Sampling Statistical analysis Trend and pattern analysis Theory of variation Process capability Reliability and validity Qualitative assessment Survey analysis and use
A. Customer Identification and Segmentation Internal customers External customers B. Customer Relationship Management Customer needs Customer satisfaction and loyalty Basic customer service principles Multiple and diverse customer management
A. Supplier Selection B. Supplier Communications C. Supplier Performance D. Supplier Improvement E. Supplier Certification, Partnerships, and Alliances F. Supplier Logistics and Material Acceptance
A. Training Plans B. Training Needs Analysis C. Training Materials, Development, and Delivery D. Training Effectiveness and Evaluation

على من يجب الحضور؟

This highly practical and interactive course has been specifically designed for
Group/ Corporate Quality Manager
Quality Director/ Head of Quality
QA/QC Manager/ Engineer/ Supervisor
Quality Auditors/ ISO Auditors
Quality Professionals who leads, manages or supports quality improvement programs.
QM Professionals in need to add ASQ’s CMQ/ OE to his/her professional credentials


What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or [email protected]
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.


  • عرض:
    CMQ/OE Certified Manager of Quality/Organizational Excellence
    Very easy, interesting and fruitful
    CMQ-OE is an important course for the managers & directors, in terms of being armed with the required tools & methodology for better management, and eventually towards an Organizational Excellence.I attended this course, last April 12-16, 2020 via online application due to the current pandemic crisis, while the trainer (Mr. Edwin Garro) and Leoron team made the course very easy & interesting for all the participants, the discussions that conducted, the exercises that were provided, and the daily tests, were fruitful & reduced the Learning distance impact.
    Mohamad Baytieh
    Dr. Sulaiman AL Habib Medical Group