A. Project identification
1. Project selection
2. Process elements
3. Process inputs and outputs
4. Owners and stakeholders
B. Voice of the customer (VOC)
1. Customer identification
2. Customer data
3. Customer requirements
C. Project management basics
1. Project charter
2. Project scope
3. Project metrics
4. Project planning tools
5. Project documentation
6. Project risk analysis
7. Project closure
D. Management and planning tools
1. Affinity diagrams,
2. Interrelationship digraphs,
3. Tree diagrams,
4. Prioritization matrices,
5. Matrix diagrams,
6. Process decision program charts (PDPC),
7. Activity network diagrams.
E. Business results for projects
1. Process performance
defects per unit (DPU),
• rolled throughput yield (RTY),
cost of poor quality (COPQ),
defects per million opportunities (DPMO),
• sigma levels,
• process capability indices.
2. Communication
F. Team dynamics and performance
1. Team stages and dynamics
2. Team roles and responsibilities
3. Team tools
4. Team Communication