سجل بحلول العيد واستمتع بخصم 20% على أكثر من 200 دورة معتمدة.سَجِّلْ الآنَ

HHRS
Hospitality Human Resources Strategy

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وجهاً لوجه
التدريب في الموقع
تدريب مباشر عن بعد
تدريب
التدريب
والإرشاد
السرعة الذاتية
تدريب
اختر تاريخ
لتحميل الكتيب

نبذة عن الدورة التدريبية

المخرجات الرئيسية

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الشهادات

محتوى الدورة التدريبية

Day 1: The Strategic Role of HR in Hospitality
Linking HR and Business Strategy

Understand how hospitality companies align HR systems with strategic goals. 

Analyze case: Restaurant Brands International: Version 2.0. 

Culture as a Competitive Advantage

 Explore how values and norms shape behavior and service quality. 

Case spotlight: Gusto 54: Creating a Culture of Ownership. 

 

Day 2: Building and Sustaining a Service-Oriented Culture
Employee Experience and Emotional Engagement

Examine practices that create emotional commitment to the brand. 

Deep dive: Haidilao: Creating and Sustaining an Emotional Culture. 

 

Empowerment and Ownership in Frontline Roles

Learn how to build accountability and initiative across all levels. 

Case spotlight: Throwback Brewery: Personnel Performance. 

Day 3: Talent Acquisition and Development in Hospitality
Attracting the Right Talent

Identify recruitment strategies that reinforce culture and customer promises. 

Case review: The Wonderful World of HR at Disney. 

Training for Excellence

Build training systems that shape behavior and deliver service standards. 

Case example: Oberoi Hotels: Train Whistle in the Tiger Reserve. 

Day 4: Managing Performance and Motivation
Performance Management in Service Environments

Design evaluation systems that reinforce both customer and employee satisfaction. 

Case spotlight: Brewing Barista Discontent at Starbucks. . 

Recognition, Retention, and Rewards

Learn to create holistic reward systems that drive engagement. 

Analyze: The Linda Dor: Building a Culture of Customer Service. 

 

Day 5: Scaling HR Strategy and Innovation
Scaling Culture Across Locations

Learn how to maintain HR excellence during rapid growth or international expansion. 

Case review: Xibei’s Organization and HR Management. 

Innovation and Future Trends in Hospitality HR

Explore the evolving role of HR in digital and global hospitality. 

Wrap-up discussion and reflections

على من يجب الحضور؟

This course is built for HR professionals in hospitality and service-driven industries who want to evolve from operational support to strategic leadership. Participants will gain tools and insights to build people-first cultures, align HR systems with business strategy, and drive sustainable performance through employee engagement. Relevant professional titles include:

HR Director – Hospitality Sector 

Talent and Culture Manager 

Organizational Development Consultant 

People Strategy Lead 

Learning & Engagement Specialist 

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