ITIL4 Foundation & ITIL4 Strategist

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نبذة عن الدورة التدريبية

ITIL Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices.

المخرجات الرئيسية

Understanding ITIL and its position as a Best Practice
Improve everyday practice in the IT Service area
Understanding the language of the IT and improve communication between various IT roles (e.g. developers, support agents, architects, designers, etc.)

National Association of State Boards of Accountancy
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LEORON Professional Development Institute DMCC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

محتوى الدورة التدريبية

Part 1
→ Best Practices in the public domain
→ ITIL history
→ What is a Service, a Process, a Function?
→ How an Organization is structured?
→ The RACI model
→ The roles of Process Owner, Process Manager and Process Practitioner
Service Strategy
→ What is Value?
→ Service Packages
→ Assets
→ Strategy Management for IT Services
→ Service Portfolio Management
→ Financial Management
→ Demand Management
→ Business Relationship Management
Part 2
Service Design
→ People – Process – Technology approach
→ Service Design package
→ Design Coordination
→ Service Level Management
→ Supplier Management
→ Service Catalogue Management
→ Capacity Management
→ Availability Management
→ IT Service Continuity Management
→ Information Security Management
→ Service Transition
→ Transition Planning and Support
→ Knowledge Management
→ Service Asset & Configuration Management
→ Change Management
→ Release & Deployment Management
Part 3
Service Operation
→ Service Desk

→ Technical Management
→ Application Management
→ IT Operations Management
→ Incident Management
→ Problem Management
→ Event Management
→ Request Fulfilment
→ Access Management
Continual Service Improvement
→ Deming Cycle
→ CSI Model
→ IT Governance
→ Service Measurement Process
Assessment Exam

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This highly practical and interactive course has been specifically designed for
ITIL Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

الدورات ذات الصلة


AR What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
AR Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
AR Are LEORON Public courses certified by an official body/organization?
AR LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
AR What is the deadline for registering to a public course?
AR The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +91 4 95 5711 or [email protected].
AR What does the course fee cover?
AR The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
AR Does LEORON give discounts?
AR Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.