PCLC

Professional Certificate in Leadership & Communication

What Are Interpersonal Skills?
→ Exercise: Lets Break the Ice!
Developing and Improving Your Interpersonal Skills to Achieve Professional and Personal Success
Most Important Interpersonal Skills
→ Communication
→ Self-Confidence in approaching various situations and dealing with them positively
→ Team work to achieve better collaboration, formally and informally
→ Work Ethic to leave a lasting impression to those you meet
→ Relationships Management and learning how to manage them
→ Receptiveness to Feedback and using it positively to further enhance performance
→ Collaboration to achieve higher productivity
→ Showing Appreciation for your colleague to know that you value them
→ Positive Attitude; how you perceive things and the effect on your wellbeing
→ Emotional Intelligence to understand and manage your own and other’ emotions
→ Negotiation, Persuasion and Influencing to achieve WIN/WIN outcomes
→ Problem Solving and Decision Making to identify, define and solve problems
→ Leadership, flexibility and ability to adapt to changing circumstances
Interpersonal Communication Skills
→ Elements of Interpersonal Communication
→ Uses of Interpersonal Communication to help you successfully fit within the business
Communicating effectively to achieve higher strategic alignment
Communication Theory and Models
Goals for Effective Workplace communication
Effective communication styles and developing strategies based on understanding them
How to use Verbal, Non-verbal communication and body language as a powerful tool of persuasion and building relationships
→ Exercise: Communication Train!

Overcoming the Barriers to Effective Workplace Communication to Convey Clear and Concise Message
→ Creating Trust and Rapport to achieve easier communication and build relationship
→ The 6 Cs of Effective Communication that will help you win any argument
→ Methods of Communication
→ Efficient Team communication to complete projects in a quicker and in a more efficient amount of time
→ How to communicate as a fresh manager and the challenges of the line manager
→ Conducting and attending effective One- to-One Meetings
→ Giving successful Presentations to engage and re-engage the attention of the audience
Communicating Efficiently With Stakeholders to Better Understand and Achieve Your Goals
→ Identifying, Classifying, Analyzing and Managing your stakeholders and using the right communication tools.
Become a Better Presenter Through Better Listening
→ Listen to your body language
→ Improve your Tone and non-verbal behavior for a bigger impact of your message
• Smile, Eye Contact, Posture, Mirroring and Distractions
→ Active Listening Skills to improve relationships, persuasion and negotiation
• Levels of listening
• Providing constructive feedback
→ Exercise: Just Listen!

Effective Writing to Achieve Simplicity of Expression, Accuracy of Content and Brevity of Style
→ Knowing the importance of the information to be communicated to help you enable decisions and implementation
→ Confidential Communication to avoid breaching workplace confidentiality norms Crisis Communication Management Deploying Crisis Communication Plan
→ Using correct Grammar, Spelling, Punctuation and Sentence Structure to achieve efficient transfer of message
Evaluating Your Management Communication and How to Gain Feedback From the Team
→ Exercise: Interpersonal and Communication Skills Quiz