The IAAP Certified Administrative Professional (CAP) Exam Preparation Program introduces participants to the CAP certification; including exam eligibility and requirements, and provides an extensive overview of each of the seven Certified Administrative Professional exam domains:
- Organizational Communication (25%)+
- Business Writing and Document Production (20%)
- Technology and Information Distribution (15%)
- Office and Records Management (15%)
- Event and Project Management (12%)
- Human Resources (8%
- Financial Functions (5%)
- The program is designed to prepare students to embark on a targeted course of study in anticipation of successful completion of the CAP exam.*
*The Certified Administration Professional exam is offered twice annually, to both IAAP members and non-members.
+The percentages represent the amount of content covered on the exam in that particular area.
COURSE KEY TAKEAWAYS
- Demonstrate an understanding of the value of certification, specifically the Certified Administrative Professional certification. Participants will learn about eligibility requirements, exam scheduling and fees and exam content areas (CAP domains)
- Understand the seven Certified Administrative Professional Domains, including the performance outcomes for each domain. These domains constitute the content of the Certified Administration Professional exam
- Identify recommended resources (readings) to continue preparation to sit for the CAP exam
- Understand the specialty designations available after earning the CAP certification
- Learn about the benefits of membership in IAAP
WHO SHOULD ATTEND THE CERTIFIED ADMINISTRATIVE PROFESSIONAL PROGRAM?
Office and administrative professionals who are interested in earning the only recognized certification in this field, and who meet the exam eligibility requirements or will meet them when they are ready to sit for the exam:
- No College Degree – 4 years of relevant work experience is required
- Associates Degree – 3 years of relevant work experience is required
- Bachelor’s Degree – 2 years of relevant work experience is required
IAAP (International Association of Administrative Professionals) is a 501 (c) (6) registered not-for-profit professional association for administrative professionals. IAAP strives to ensure individuals working in office and administrative professions have the opportunity to connect, learn, lead, and excel. IAAP is dedicated to helping office and administrative professionals advance their career in a demanding and ever-changing business environment.
- Length 3 days
- Level This program provides participants with a FOUNDATION understanding of the CAP certification and the seven CAP domains
- Industry Administration
- Prerequisites Prerequisites are described in the “Who Should Attend?” section of this document.
- Association IAAP - International Association of Administrative Professionals
- Language English
- This program is worth 21 NASBA CPE credits
Introduction to the course and areas to be covered
SESSION 1 – Introduction to the Certified Administrative Professional (CAP)
- Introduction of the seven CAP domains
- CAP Domain 1 – Organizational Communication
— Performance Outcome (PO) 1 – Describe the concepts of applications of communication, management and leadership models/theories
— PO 2 – Describe the process of effective interaction with internal and external stakeholders
— PO 3: Recognize the importance and utilization of professional networking.
— PO 4: Demonstrate an understanding of team dynamics within organizations
— PO 5: Describe the positive and negative types of interpersonal interactions existing within an organization.
— PO 6: Demonstrate knowledge in the techniques of speaking in public.
— PO 7: Demonstrate the ability to conduct business with diverse cultures.
— PO 8: Demonstrate a basic knowledge in organizational structure, systems, and strategies including their role in productivity and effective management.
— PO 9: Describe how confidentiality, legality and ethics are important for the functioning of an organization.
- CAP Domain 2 – Business Writing and Document Production
— PO 1: Demonstrate knowledge of terminology associated with business writing and document production.
— PO 2: Exhibit proficiency in proofreading and editing documents.
— PO 3: Demonstrate proficiency in the use of grammar, spelling, and sentence construction.
— PO 4: Describe the steps required to create and edit different types of business documents.
— PO 5: Describe the technical aspects of office and web publishing (i.e. typefaces, printing styles, graphics, fonts, etc.).
— PO 6: Identify the necessary elements needed to create and present effective charts and graphs.
— PO 7: Identify the important elements necessary for finishing a document (e.g. binding, collation, stapling, coloring, graphics, etc.)
— PO 8: Demonstrate proficiency in the creation of minutes for meetings.
- Domain 2 wrap-up and questions
- Review of Day 1
— CAP overview
— Domains 1 and 2 overviews
- CAP Domain 3 – Technology and Information Distribution
— PO 1: Describe the process of information distribution within an office environment.
— PO 2: Identify the important differences between traditional and electronic distribution of information.
— PO 3: Identify copyright laws, regulations regarding intellectual property, and ways to maintain confidentiality when distributing information.
— PO 4: Describe the process and techniques of gathering, compiling, and analyzing data.
— PO 5: Demonstrate knowledge in the use of the Internet, including social media, as a way of distributing information.
— PO 6: Demonstrate basic knowledge in installation, maintenance, and troubleshooting both equipment and software.
— PO 7: Demonstrate basic knowledge in the use of different types of computer operating systems.
— PO 8: Describe common ways of storing and transferring data and the types of media appropriate for each.
— PO 9: Explain appropriate security procedures for maintaining, backing up, and storing information.
- Domain 3 wrap-up and questions
- CAP Domain 4 – Office and Records Management
— PO 1: Demonstrate knowledge of basic terminology associated with records management.
— PO 2: Identify the key advantages and disadvantages of electronic and manual (paper) file management.
— PO 3: Demonstrate knowledge of both electronic and manual (paper) filing rules and standards.
— PO 4: Identify the appropriate security for both electronic and manual files.
— PO 5: Demonstrate knowledge of file retrieval, maintenance, and retention.
— PO 6: Define the basics of creating functioning and productive workspaces.
— PO 7: Demonstrate knowledge of resources necessary to efficiently manage an office.
— PO 8: Identify the important methods of checking and maintaining inventory.
— PO 9: Demonstrate knowledge of forming a virtual office.
- Domain 4 wrap-up and questions
- CAP Domain 5 – Event and Project Management
— PO 1: Demonstrate knowledge of basic terminology associated with event management.
— PO 2: Demonstrate proficiency in travel preparation.
— PO 3: Describe the key requirements for meetings both in person and virtual.
— PO 4: Demonstrate knowledge in prioritizing and delegating elements of a project from planning to implementation.
— PO 5: Describe the steps required in organizing, planning and managing a project.
- Domain 5 wrap-up and questions
- Review of Day 2
— Domains 3, 4 and 5 overviews
- CAP Domain 6 – Human Resources
— PO 1: Identify the basic terminology associated with human resources.
— PO 2: Demonstrate knowledge in the duties and processes of human resources.
— PO 3: Identify the necessary policies and procedures of maintaining employee files/records.
— PO 4: Explain why training and procedure manuals are important for an organization.
— PO 5: Describe the recruitment process, staffing and hiring practices.
— PO 6: Recognize why cultural and generational diversity is important for organizations.
— PO 7: Demonstrate a basic knowledge of the procedures involved in onboarding and offboarding employees within organizations.
— PO 8: Identify key elements of human resource law and the organizational impact.
- Domain 6 wrap-up and questions
- CAP Domain 7 – Financial Functions
— PO 1: Identify basic terminology associated with the financial functions of the organization.
— PO 2: Demonstrate a knowledge of budgets and financial statements.
— PO 3: Identify important elements of the banking process and transactions.
— PO 4: Demonstrate a basic knowledge of journal entries for financial transactions.
— PO 5: Describe the reconciliation process of both electronic transfers and bank statements.
— PO 6: Demonstrate knowledge of simple statistical analysis.
— PO 7: Demonstrate a basic knowledge in organizing, budgeting, and communicating with regard to charitable contributions.
- Domain 7 wrap-up and questions
SESSION 9 – CAP Specialties
- Review of available CAP specialties
— Technology Applications
— Project Management
SESSION 10 – Question and Answer Session
SESSION 11 – All about IAAP