WE ARE HIRING
Instructional Design Specialist – Skopje
LEORON Press Service
Jobs
١٨ يناير ٢٠٢٣
Please send us your CV
Job Description
ID Specialist
Department
Instructional Design
Report To
Director of ID
Office
Skopje
Working Hours
Sunday – Thursday / 07:30 – 15:45
Job Purpose
Manage the planning and superb organization for all in-house courses. Coordinate, design, actualize, and fine-tune high-quality learning programs based on instructional design best practices. Ensure the learners acquire the required knowledge, skills and competencies, in an effective and appealing manner. Anticipate and meet all stakeholder requirements. Efficiently coordinate various operational activities, as well as maintain collaborative, communication, necessary for successful delivery of all in-house courses and consultancy projects.
Required Qualification
1
• Formal sales position in Leoron
2
• International HR Certificate (CHRM, CIPD ECHRBS, SPHRi…) is preferred
3
• MBA or other Master’s Degree is preferred
4
• Maintain professional and technical knowledge by attending educational courses; reviewing scholarly publications, establishing professional networks.
Major Roles And Responsibilities
• ENSURE THE SUCCESS OF ALL IN-HOUSE COURSES
• Check quality and customer satisfaction of the trainer’s delivery, for all courses.
• Liaison with key internal stakeholders regarding the development of the in-house off-the-shelf portfolio.
• Ensure high-quality of the outline and identify areas for modification of the program, per client’s industry and requirement in cooperation with Seniors sales staff and line manager.
• Contact, communicate and ensure that all learning materials are timely submitted from the trainers (10 days before the course).
• Ensure that all Trainers utilize Leoron template, and the required ppt format, for all learning materials.
• Review materials, together with ID colleagues.
• Ensure the Delegates List has all the required elements (number of participants, names, job positions, departments and companies, when applicable), so trainers can better prepare for the training.
• Ensure that the orientation mail sent to trainers always includes Delegates List, before the start of each training.
• EFFICIENTLY RESPOND TO SALES INQUIRIES WITHIN ASSIGNED PORTFOLIO, INCLUDING TRAINING PROGRAMS RELATED TO ALLOCATED FUNCTIONAL AREAS.
• Design course outlines and fine-tune learning programs in cooperation with expert trainers,
• Effectively prepare and respond to: in-house training inquiries.
• RECRUIT NEW TRAINERS
• Active talent (LinkedIn and Google) research of suitable trainers for the requested topic/area.
• Evaluate qualifications of potential trainers including: corporate and training experience, experience in the requested topic/area, education, etc.
• Establish communication with trainers through LinkedIn requests and/or introductory emails; introduce them to Leoron and connect them to Senior colleagues. TL / Sr ID Specialist conducts interviews, until the Planner is trained to take over the entire recruitment process.
• Conduct screening and interviews.
• Assess trainers’ course delivery and used methodology
• TRAINER MANAGEMENT
• Create and manage trainers’ calendars for in-house courses.
• Update calendars on regular basis in coordination with the trainers (1-2 per month)
• Serve as main contact point for sales and id colleagues, regarding the trainers’ availability.
• Collaborate with PMs and operations.
• As contact point for the assigned trainers, quickly and efficiently resolves any issues (such as: hotel, flight, delays, taxi, pick-up, training room, reported behavior of delegates, special requests, etc.) In coordination with PMs and ops.
• Inform and remind trainers, to prepare and send pre- and post- course competency assessments, before each course
• Inform and remind trainers that each course includes day 1 evaluation sheets, which needs be filed out by the attendees at the end of day 1; and course evaluations sheet, which needs be filled out by the attendees at the end of training.
• Ensure that pre- and post- course competency assessments are sent to design for each course alongside the learning materials.
• Maintain cordial and collaborative communication with trainers
• TRAVEL
• This position might require traveling to GCC countries or any other location where clients are located.
Technical Competencies
Competency Name
Proficiency Level
Competency Name
Planning and Organizing
Deals with planning, scheduling, forecasting of high-quality training programs as well as managing and recording of course related documents by full utilization of Popleads.
Proficiency Level
Proficient
Competency Name
Business Writing and content improvement
Diligently developing proposals, tender documentation, ensuring high quality outlines and outcomes matching client requirements and industry best practices, identifying areas to tailor content to match clients needs in cooperation with internal stakeholders.
Proficiency Level
Proficient
Competency Name
Research and Development
Identifying and analyzing market needs by collecting data from internal stakeholders, trending courses on the market, researching the competition in order to create programs that will fit the market need and ensure customer satisfaction.
Proficiency Level
Proficient
Competency Name
Recruitment of Trainers
Active talent research of loyal, relevant and reliable trainers based on internal requests, trends, client requests. Review and Evaluate their professional and training qualifications, background, and relevant experience in the subject. Screening, interviewing and selection of the potential candidates.
Proficiency Level
Proficient
Competency Name
Course Oversight, Assessment and Evaluation
Review course performance on regular cycle to assess the course curriculum, identify creative solution for improvement, recommend needs for revision of content, trainer or the overall course experience based on course observation and data analysis of the collected surveys and evaluations. Evaluate educational technology to support high quality of delivery.
Proficiency Level
Proficient
Competency Name
Product and contextual knowledge
Possess specific industry related knowledge to make sure we provide exceptional learning experience to our customers by providing them with relevant content program, trainer and delivery style.
Proficiency Level
Proficient
Competency Name
External Stakeholder Management
Trainer management, Partnerships and Associations, awareness and control of all cost related matter to trainer and bodies of knowledge, partner with clients to identify their needs, partner with academies to develop and introduce new training solutions, partner with trainers to introduce and develop new products.
Proficiency Level
Proficient
Behavioral Competencies
Competency Name
Proficiency Level
Competency Name
Customer Centricity
Apply focus on People to develop customer excellence and happiness so to build long-lasting relationship and partnerships.
Proficiency Level
Advanced
Competency Name
Strategic Thinking
Understand the L&D business, manage the business purpose to understand where we are, where we want to be and how to get there. Utilize strategic thinking tools for business purposes, apply analytical and creative thinking.
Proficiency Level
Proficient
Competency Name
L&D Industry Craftsmanship
Possess desire and passion for success in training and development industry, live and apply the corporate values, align the personal with organizational vision and culture.
Proficiency Level
Advanced
Competency Name
Managing People
Growth and Development, focus on goals and execution, apply self-Motivation, engage in continuous learning as well as develop people and teams, apply and manage Diversity and Equal Opportunity as well as employee engagement.
Proficiency Level
Proficient
Competency Name
Managing Training Projects
Possess knowledge in the sales process end to end, Instructional design and trainer recruitment, involvement of marketing, support of finance and operations teams, event management, understand the design and IT processes.
Proficiency Level
Proficient
Competency Name
Results orientation
Demonstrate initiatives, commercial acumen, apply self-motivation and drive for results.
Proficiency Level
Proficient
Competency Name
Communication and Presentation
Knowledge of effective and appropriate communication and presentation patterns and the ability to use and adapt that knowledge in different workplace contexts
Proficiency Level
Proficient
Competency Name
Collaboration
Work together as a Team, by applying adaptability and flexibility, towards a common goal that benefits the team and the organization, apply teambuilding and conflict management techniques , adaptability and flexibility.
Proficiency Level
Proficient