Major Roles And Responsibilities
• Maintain and expand prospects database, within assigned territory, to pursue strategic growth opportunities and provide clients with long-term value.
• Do a thorough research (not limited to LinkedIn) and locate potential clients.
• Expand the clients' database on daily basis.
• Conduct (phone) sales presentations to new clients by following Leoron's 7 Steps Pitch.
• Maintain email communication as well as WhatsApp and LinkedIn messaging with (potential) clients: send follow-up emails for missed calls, promotional emails, confirmation email upon registering for a course, congratulations email, upon completing a course.
• Respond to customer needs and requirements by offering unequivocal training solutions.
• service existing accounts and focus on development of new Key Accounts.
• Manage a team up to 5 team members working on a specific portfolio of courses.
• Motivate and inspire team members.
• Lead by by setting a good example (role model) A behavior consistent with words.
• Coach and help develop team members help resolve dysfunctional behavior.
• Facilitate problem solving and collaboration.
• Strive for team consensus and win-win agreements.
• Ensure discussions and decisions lead toward closure.
• Maintain healthy group dynamics.
• Intervene when necessary to aid the group in resolving issues.
• Encourage creativity, risk taking, and constant improvement.
• Recognize and celebrate team and team member accomplishments and exceptional performance.
• Reporting to Head on team performance, market demands, product and R&D, overall portfolio improvements.
• Carry out thorough market research for given projects and assert potential, target group, opportunities, and competitors.
• Anticipate, listen to and respond to customer needs and requirements by offering supreme customer care.
• Ensure highest customer experience and relationship building: follow up with clients to check their satisfaction and present new products, understand clients' expectations, know clients' budged and resources, learning needs and gaps and ensure.
• Advertise and promote assigned public courses and portfolio, on social media.
• Generate, maintain and build close relationships with new and existing large accounts throughout the year.
• Full utilization of Popleads CRM system for all campaigns and activities.
• Coordinate and control all activities with the support functions related to: course location, travelling arrangements, material management and customer experience.
• This position involves direct supervisory responsibilities for a team of up to 5 team members. This includes activities such as: overseeing of KPIs for team members; managing performance; identifying gaps and poor performance; coaching and helping the team close larger deals, initiate training and development for team members in cooperation with Head, Sales Director and HR, etc.
• This position requires traveling to GCC countries and/or the location of Key Clients.