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Root Cause Analysis & Corrective and Preventive Action

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Course Overview

This course offers an in-depth look at Root Cause Analysis (RCA) and Corrective Action-Preventive Action (CAPA), equipping participants with the skills to effectively identify and resolve the root causes of faults and failures. Through exploring various problem-solving methodologies, participants will learn to apply appropriate tools and techniques to tackle issues such as product defects, process inefficiencies, and the costs associated with rework.
The training emphasizes RCA & CAPA strategies, helping teams uncover underlying causes and implement viable solutions. By addressing these root causes, the course aims to improve quality, streamline processes, and boost productivity, while fostering an environment of continuous improvement and employee engagement.
Participants will leave better prepared to enhance organizational resilience and customer satisfaction by not only resolving existing problems but also preventing future issues.

Key Takeaways

Analyze various problem types and processes to determine the root causes of failures within the organization’s operational framework.
Apply appropriate RCA and CAPA tools and techniques to develop solutions that address specific issues such as product defects and process inefficiencies.
Evaluate the effectiveness of implemented solutions to ensure they meet desired outcomes and contribute to overall process improvement.
Create comprehensive action plans that incorporate preventive measures to avoid recurrence of identified problems and improve future process flows.
Synthesize information from multiple sources to develop a holistic understanding of problems and their impacts on quality, productivity, and customer satisfaction.

National Association of State Boards of Accountancy
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LEORON Professional Development Institute DMCC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Course Outline

Day 1: Introduction to Root Cause Analysis and Initial Assessments

•Course introduction and objectives
•Identification of problem types/processes: Reactive vs. Proactive
•Prioritization of issues
•Defining roles and responsibilities
•Problem Definition – What/When/Where
•Importance of formulating an effective problem statement
•The need for evidence and initial data gathering techniques

Day 2: Deep Dive into Problem Analysis Techniques

•Review of interview techniques for data gathering
•Incident causal analysis fundamentals
•Objectives and success measures of CAPA
•Understanding scope and constraints in analysis
•Introduction to Causes and Timelines
•Costs – Impact and resolution considerations
•Introduction to tools: 5 Whys, Cause and Effect charts

Day 3: Advanced Root Cause Identification

•Deep dive into data analysis and logical analysis
•Process analysis techniques
•Using Ishikawa diagrams effectively
•Application of Cause and Effect Matrix and relationship diagrams
•Further exploration of 5 Whys technique and cause-mapping techniques

Day 4: Developing Effective CAPA Strategies

•Verification of root causes
•Solution identification and brainstorming techniques
•Evaluating potential solutions through impact/effort analysis
•Developing the selected solution with risk considerations
•Introduction to error-proofing methods and general coverage of Failure Mode and Effects Analysis (FMEA)

Day 5: Implementation and Continuous Improvement

•Detailed discussion on the implementation planning process and tools
•Hands-on case studies generated from within the actual organization
•Role plays or simulations to reinforce the learning
•Summary of course, feedback session, and discussion on continuing application in real-world scenarios

Who Should Attend?

This highly practical and interactive course has been specifically designed for

Managers responsible for process and quality improvements

Quality Managers, Internal and External Auditors

Line managers and supervisors involved in managing customer and/or supplier relationships

Problem solving team members and leaders

Product or process designers

Industrial, production, and process engineers

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What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or [email protected].
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.