RCA & CAPARoot Cause Analysis & Corrective and Preventive Action
Course Overview
This course offers an in-depth look at Root Cause Analysis (RCA) and Corrective Action-Preventive Action (CAPA), equipping participants with the skills to effectively identify and resolve the root causes of faults and failures. Through exploring various problem-solving methodologies, participants will learn to apply appropriate tools and techniques to tackle issues such as product defects, process inefficiencies, and the costs associated with rework.
The training emphasizes RCA & CAPA strategies, helping teams uncover underlying causes and implement viable solutions. By addressing these root causes, the course aims to improve quality, streamline processes, and boost productivity, while fostering an environment of continuous improvement and employee engagement.
Participants will leave better prepared to enhance organizational resilience and customer satisfaction by not only resolving existing problems but also preventing future issues.
Key Takeaways
Course Outline
•Course introduction and objectives
•Identification of problem types/processes: Reactive vs. Proactive
•Prioritization of issues
•Defining roles and responsibilities
•Problem Definition – What/When/Where
•Importance of formulating an effective problem statement
•The need for evidence and initial data gathering techniques
•Review of interview techniques for data gathering
•Incident causal analysis fundamentals
•Objectives and success measures of CAPA
•Understanding scope and constraints in analysis
•Introduction to Causes and Timelines
•Costs – Impact and resolution considerations
•Introduction to tools: 5 Whys, Cause and Effect charts
•Deep dive into data analysis and logical analysis
•Process analysis techniques
•Using Ishikawa diagrams effectively
•Application of Cause and Effect Matrix and relationship diagrams
•Further exploration of 5 Whys technique and cause-mapping techniques
•Verification of root causes
•Solution identification and brainstorming techniques
•Evaluating potential solutions through impact/effort analysis
•Developing the selected solution with risk considerations
•Introduction to error-proofing methods and general coverage of Failure Mode and Effects Analysis (FMEA)
•Detailed discussion on the implementation planning process and tools
•Hands-on case studies generated from within the actual organization
•Role plays or simulations to reinforce the learning
•Summary of course, feedback session, and discussion on continuing application in real-world scenarios
Who Should Attend?
Managers responsible for process and quality improvements
Quality Managers, Internal and External Auditors
Line managers and supervisors involved in managing customer and/or supplier relationships
Problem solving team members and leaders
Product or process designers
Industrial, production, and process engineers