Partner
Exam Preparation

AH L2
CTH Level 2 Award in Housekeeping

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English
Beginner to Intermediate
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Course Overview

This program equips participants with essential skills in customer service and professional housekeeping practices, preparing them to deliver consistently high-quality guest experiences. The training blends practical cleaning techniques with strong communication skills, ensuring staff can maintain both guest satisfaction and operational efficiency. Learners will gain confidence in applying interna

Key Takeaways

1
Explain the importance of customer service and apply effective communication skills in housekeeping contexts.
2
Demonstrate correct cleaning procedures for guest rooms, bathrooms, and public areas.
3
Apply safe practices for handling equipment, linen, and chemicals in line with workplace standards.
4
Collaborate with other departments to ensure smooth service delivery and guest satisfaction.
5
Evaluate service performance and apply techniques for continuous improvement in housekeeping operations.

Confederation of Tourism and Hospitality
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The Confederation of Tourism and Hospitality (CTH) is the UK’s leading specialist professional awarding body for qualifications in the growing hospitality and tourism sector. At the Confederation of Tourism & Hospitality (CTH), our core mission is to provide the highest standard of hospitality, tourism and culinary qualifications. CTH achieves this through robust monitoring supported by industry, universities and the UK government regulator, Ofqual. CTH has partnerships with major international employers and academic institutions. CTH is a member of the Federation of Awarding Bodies.

Course Outline

Module 1: Customer Service Skills​
Hospitality behaviors and guest interaction​

Understand the importance of personalconduct, communication, and presentationin customer service.​

Learn how to meet and exceed customerexpectations across different hospitalitysettings.​

Explore the benefits and consequences ofgood and bad service, and practice resolvingcomplaints.​

Complaint handling and problem resolution​

Recognize and address customer problemseffectively.​

Apply skills to manage routine and specialrequests confidently.​

Demonstrate techniques to handle difficult orupset customers.

Module 2: Housekeeping 1​
Housekeeping operations and staff roles​

Describe the role and responsibilities of thehousekeeping department​

Identify different functions and staffpositions within the department.​

Recognize the link between effectivehousekeeping and guest satisfaction.

Guest room cleaning and preparation​

Use correct cleaning equipment andmaterials for bedrooms.​

Demonstrate safe and efficient methods formaking beds.​

Apply cleaning procedures for floors, mirrors,and furniture.

Module 3: Housekeeping 2​
Interdepartmental housekeeping functions​

Explore how housekeeping interacts withother departments to support operations​

Understand the services provided to meetcustomer needs.​

Learn the responsibilities of staff in linen anduniform care.

Advanced cleaning and final checks​

Perform checks to ensure bedrooms,bathrooms, and public areas are cleaned tostandard.​

Carry out final inspections of rooms andbathrooms for customer readiness.​

Demonstrate how to maintain highcleanliness and safety across hotel publicareas.

Who Should Attend?

This program is designed for:

New housekeeping staff with little or no formal training.

Existing employees who need a refresher on international housekeeping standards.

Hospitality staff transitioning into housekeeping-focused roles.

Teams aiming to improve service quality, hygiene, and operational efficiency.

FAQ

What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or [email protected].
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.

Reviews

  • Review:
    Certified Professional in Quality and Patient Safety
    Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider “LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
    Turki S. Alsahaan
  • Review:
    IAMM Internal Audit Maturity Model
    In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
    Dalal Kutbi
  • Review:
    Certified Professional in Quality and Patient Safety
    We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
    Nasser M. Al-Subaie
  • Review:
    Certified Professional in Quality and Patient Safety
    Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
    Emad Alrajih