Partner
Exam Preparation

AHP L2
CTH Level 2 Award in Hospitality Practice

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English
Beginner to Intermediate
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Course Overview

Spanning 100 guided learning hours, this course is designed to provide practical, job-ready skills across four key service areas. The training balances customer service philosophy with technical operations in food & beverage, housekeeping, and front office duties. Each module follows a progressive, scenario-driven approach to help participants practice, reflect, and improve in a supportive lea

Amani Al S.
Senior Specialist - Program Enrollment
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Key Takeaways

1
Communicate professionally using verbal and non-verbal techniques.
2
Respond to customer complaints and feedback with confidence.
3
Apply food and beverage service procedures using standard operating protocols.
4
Deliver professional restaurant and bar service aligned with guest expectations.
5
Prepare and service guest rooms using correct cleaning methods.

Confederation of Tourism and Hospitality
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The Confederation of Tourism and Hospitality (CTH) is the UK’s leading specialist professional awarding body for qualifications in the growing hospitality and tourism sector. At the Confederation of Tourism & Hospitality (CTH), our core mission is to provide the highest standard of hospitality, tourism and culinary qualifications. CTH achieves this through robust monitoring supported by industry, universities and the UK government regulator, Ofqual. CTH has partnerships with major international employers and academic institutions. CTH is a member of the Federation of Awarding Bodies.

Course Outline

Module 1: Service Fundamentals & Communication ​
Foundations of Hospitality Service​

Understanding service standards and guest expectations​

Role of attitude and professionalism in service delivery

​​​Personal Presentation & Professionalism

Impact of body language in guest interaction​

Grooming standards in hospitality settings

Communication and Guest Interaction

Verbal and non-verbal communication tools​

Active listening techniques and positive language use

​Feedback and Complaint Handling

Types of guest complaints and how to identify them​

Emotional control and service recovery steps

Module 2: Restaurant & Bar Service Excellence ​
Restaurant Setup and Table Service​

Mise en place and workstation readiness​

Plating, serving, and clearing techniques

Beverage Service Essentials​

Beverage categories and corresponding glassware​

Upselling techniques in beverage delivery

F&B Hygiene and Safety​

Food hygiene principles and safe practices​

Safe use of trays, cutlery, and service tools

Guest-Focused Meal Service​

Observing and responding to guest needs​

Handling complaints or requests during F&B service

Module 3: Housekeeping & Front Desk Operations​
Housekeeping Foundations​

Roles and responsibilities within the housekeeping team​

Room layouts, tools, and cleaning supplies​

Routine versus deep cleaning methods

Room Servicing Procedures

Bed making and linen handling techniques​

Bathroom cleaning standards and protocols​

Restocking guest amenities with attention to detail

Safety and Interdepartmental Coordination​

Manual handling and chemical safety in housekeeping​

Hazard identification and risk mitigation​

Coordinating with the front desk and team leaders

Reception & Reservation Management​

Professional guest greeting and check-in procedures​

Managing bookings, cancellations, and overbookings​

Check-out process and creating a lasting guest impression

Program Recap and Assessment Preparation

Review of key service concepts across modules​

Role-plays and scenario-based practice​

Final Q&A and trainer guidance for assessment readiness

Who Should Attend?

This program is designed for:

Entry-level hospitality staff requiring structured training in service operations.

New recruits in food & beverage, housekeeping, or front office roles.

Hospitality professionals seeking to strengthen service consistency and safety standards.

Learners aiming to gain multi-functional exposure across key hospitality service areas.

FAQ

What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or [email protected].
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.

Reviews

  • Review:
    IAMM Internal Audit Maturity Model
    In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
    Dalal Kutbi
  • Review:
    Certified Professional in Quality and Patient Safety
    We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
    Nasser M. Al-Subaie
  • Review:
    Certified Professional in Quality and Patient Safety
    Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
    Emad Alrajih
  • Review:
    Certified Professional in Quality and Patient Safety
    Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider “LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
    Turki S. Alsahaan