Partner
Exam Preparation

ARBS L2
CTH Level 2 Award in Restaurant & Bar Service

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English
Beginner to Intermediate
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Course Overview

This program develops the skills needed to deliver professional service in both restaurant and bar settings, focusing on customer care, operational procedures, and service quality. Participants will learn how to prepare, serve, and maintain dining and bar areas in line with industry standards. The training emphasizes practical application, enabling learners to build confidence in guest interaction

Amani Al S.
Senior Specialist - Program Enrollment
[email protected]
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Key Takeaways

1
Apply customer service principles to enhance guest experiences in restaurant and bar environments.
2
Demonstrate the correct procedures for preparing dining areas and providing food service.
3
Apply safe and professional techniques for serving drinks and maintaining bar operations.
4
Follow health, safety, and legal requirements in both food and beverage service contexts.
5
Reflect on personal performance to identify strengths and areas for improvement in service delivery.

Confederation of Tourism and Hospitality
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The Confederation of Tourism and Hospitality (CTH) is the UK’s leading specialist professional awarding body for qualifications in the growing hospitality and tourism sector. At the Confederation of Tourism & Hospitality (CTH), our core mission is to provide the highest standard of hospitality, tourism and culinary qualifications. CTH achieves this through robust monitoring supported by industry, universities and the UK government regulator, Ofqual. CTH has partnerships with major international employers and academic institutions. CTH is a member of the Federation of Awarding Bodies.

Course Outline

Module 1: Customer Service Skills​
Foundations of customer care

Recognize key hospitality behaviors andtheir effect on customer experiences.​

Develop interpersonal skills for engagingwith guests professionally.​

Learn how to identify customerexpectations and tailor serviceaccordingly.

Managing service quality​

Evaluate the impact of good and poorservice.​

Provide effective solutions to customerrequests.​

Handle complaints and service recoverywith professionalism.

Module 2: Restaurant & Bar Service 1​
Restaurant service operations​

Understand food and beverage servicestyles across hospitality contexts.​

Learn preparation standards for diningareas and service equipment.​

Demonstrate how to take customerorders and serve in line with servicestyles.

Clearing and maintaining service areas​

Explain how to clear and reset tablesafter service.​

Apply safe procedures for handling foodwaste and disposables.​

Ensure that dining areas remain clean,hygienic, and guest-ready.

Module 3: Restaurant & Bar Service 2​
Advanced beverage and bar service​

Identify different types of alcoholic andnon-alcoholic beverages.​

Demonstrate professional techniques forpouring and serving drinks.​

Apply legal and safety standards foralcohol service.

Bar and customer interaction​

Serve drinks in line with service styles andlegal requirements.​

Maintain hygiene, safety, and tidiness inbar and service areas.​

Provide product knowledge andconfidently interact with customers.

Who Should Attend?

This program is designed for:

New entrants to restaurant and bar service roles.

Hospitality staff needing a refresher in service standards and beverage handling.

Frontline food & beverage employees seeking to improve guest interaction and professionalism.

Individuals aiming to gain practical, job-ready skills for restaurant and bar environments.

FAQ

What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or [email protected].
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.

Reviews

  • Review:
    Certified Professional in Quality and Patient Safety
    Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
    Emad Alrajih
  • Review:
    Certified Professional in Quality and Patient Safety
    Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider “LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
    Turki S. Alsahaan
  • Review:
    IAMM Internal Audit Maturity Model
    In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
    Dalal Kutbi
  • Review:
    Certified Professional in Quality and Patient Safety
    We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
    Nasser M. Al-Subaie