BMMBehavioral Management MasterclassEffective Use of Soft Skills in the Workplace
Course Overview
This masterclass is designed to provide participants with a comprehensive understanding of the soft skills and behavioral competencies that are essential for success in today's workplace. The course will cover a wide range of topics, including:
ØCommunication: Participants will learn how to effectively communicate with others, both verbally and in writing. They will learn about active listening, effective feedback, and how to handle difficult conversations.
ØLeadership: Participants will gain an understanding of different leadership styles and learn how to effectively lead a team. They will also learn about emotional intelligence and how to navigate power dynamics in the workplace.
ØProblem-solving and decision-making: Participants will learn how to approach problems and make decisions in a rational, data-driven way. They will also learn about the different approaches to decision making and when to use them.
ØTime management: Participants will learn how to prioritize tasks, set goals, and manage their time effectively. They will also learn about the Pomodoro Technique and other time management strategies.
ØInterpersonal skills: Participants will learn how to build and maintain professional relationships, both with colleagues and with clients. They will learn about networking, negotiation, and conflict resolution.
ØEmotional intelligence: Participants will learn about emotional intelligence and how to manage their own emotions and the emotions of others in the workplace.
Throughout the course, participants will have the opportunity to practice and apply what they have learned through interactive exercises, group discussions, and case studies. The course will be delivered through a combination of lectures, small group discussions, and hands-on activities.
By the end of the course, participants will have developed a comprehensive set of soft skills and behavioral competencies that will help them excel in their professional lives.
This is just an example, and the actual content, depth and examples can vary as per the requirements and specific needs of the target audience and the organization.
Key Takeaways
Course Outline
- Course Objectives
- Hard skills vs soft skills?
- Why soft skills matter
- The virtuous circle of relationships and results
- Self-awareness and self-regulation
- Using the three types of empathy
- Conducting a self-assessment
- Having a positive attitude
- Communicative variables
- What is effective communication?
- Building and repairing trust
- Feedback models and approaches
- Feedback vs. feedforward
- The DISC variables
- Managing, leading and communicating with DISC
- Taking a DISC assessment
- Assertiveness and responsiveness
- Push and pull influencing
- Managing up - Influencing games
- Using ethos, pathos, logos and kairos
- Putting forward an argument using rhetorical approaches
- Controlling your diplomacy
- Avoiding flaming
- Negotiation approaches and tactics
- Negotiation roleplay
- The team formation cycle
- Team dysfunctions and overcoming them
- Team roles and Belbin
- Team development
- Virtual teams
- Factors that motivate and demotivate
- Demotivation vs. unmotivation
- Working under pressure
- Stress-management approaches
- Managing the working environment
- Positive attitude and mindfulness
- Responsibility and accountability
- Being adaptable, proactive and agile
- Delegation and it's uses and scopes
- How to delegate, what to delegate and what not to delegate
- Setting direction (goal, objective, mission, vision, values)
- Decision types in the workplace
- Considering impacts, obstacles and outcomes
- Using decision trees
- Handling decisions in a crisis roleplay
-Creating your own personal brand in the workplace and managing your reputation
- What is conflict, what effects does it have and where does it stem from?
- Taking the conflict mode instrument test
- The conflict mode and their pros and cons
- Conflict simulation
- What is mediation?
- The mediation process
-Mediation tools and techniques
-Mediation practice simulation
-Participant presentations
-Review quiz
-Examination
-Golden rules for great soft skills
-Personal action planning
-Recommended reading