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Exam Preparation

Behavioral Management Masterclass
Effective Use of Soft Skills in the Workplace

Intermediate to Advanced
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Course Overview

This masterclass is designed to provide participants with a comprehensive understanding of the soft skills and behavioral competencies that are essential for success in today's workplace. The course will cover a wide range of topics, including:

ØCommunication: Participants will learn how to effectively communicate with others, both verbally and in writing. They will learn about active listening, effective feedback, and how to handle difficult conversations.

ØLeadership: Participants will gain an understanding of different leadership styles and learn how to effectively lead a team. They will also learn about emotional intelligence and how to navigate power dynamics in the workplace.

ØProblem-solving and decision-making: Participants will learn how to approach problems and make decisions in a rational, data-driven way. They will also learn about the different approaches to decision making and when to use them.

ØTime management: Participants will learn how to prioritize tasks, set goals, and manage their time effectively. They will also learn about the Pomodoro Technique and other time management strategies.

ØInterpersonal skills: Participants will learn how to build and maintain professional relationships, both with colleagues and with clients. They will learn about networking, negotiation, and conflict resolution.

ØEmotional intelligence: Participants will learn about emotional intelligence and how to manage their own emotions and the emotions of others in the workplace.


Throughout the course, participants will have the opportunity to practice and apply what they have learned through interactive exercises, group discussions, and case studies. The course will be delivered through a combination of lectures, small group discussions, and hands-on activities.


By the end of the course, participants will have developed a comprehensive set of soft skills and behavioral competencies that will help them excel in their professional lives.


This is just an example, and the actual content, depth and examples can vary as per the requirements and specific needs of the target audience and the organization.

Key Takeaways

Fully understand the meaning and value of soft skills and how these skills are used to build relationships and achieve results.
Be better able to influence without need to use authority, put forward arguments and engage in relationship-focused principled negotiation.
Advance as leaders and know how and why to use mentoring and coaching approaches and associated competences such as the levels of listening.
Understand conflict, take the conflict mode test and developed their competences in acting as a mediator to resolve conflicts.
Have developed their spoken and written communication and the ability to use communication for positive relationships and results.

London School of Business and Finance
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LSBF EE offers a range of short programmes and postgraduate certificate courses, tailored specifically to the needs of working professionals who want to succeed in today’s globalised business climate. The school was established in 2003 and has campuses in the UK and Singapore; it is also partnered with the award-winning online platform InterActive, delivering education to students around the world who can’t attend classes on campus. The LSBF experience is career-driven, tailored to each individual student, and led by expert tutors who are passionate about their subject and about teaching.

Course Outline

Day 1: Relationships and Results
Introduction to the course
- Introduction and group dynamics
- Course Objectives
Introducing the Soft skills
- What are soft skills?
- Hard skills vs soft skills?
- Why soft skills matter
- The virtuous circle of relationships and results
Emotional Intelligence (EI)
- What is El and what are it's five components?
- Self-awareness and self-regulation
- Using the three types of empathy
- Conducting a self-assessment
- Having a positive attitude
- The communication cycle
- Communicative variables
- What is effective communication?
Building Trust
- What is trust and what are the types of trust?
- Building and repairing trust
Providing Feedback
- Sources of feedback
- Feedback models and approaches
- Feedback vs. feedforward
Day 2: Influencing Without Authority
DISC Analysis and It's Implications
- What is DISC?
- The DISC variables
- Managing, leading and communicating with DISC
- Taking a DISC assessment
- Ways to change thinking and action
- Assertiveness and responsiveness
- Push and pull influencing
- Managing up - Influencing games
- What is argument?
- Using ethos, pathos, logos and kairos
- Putting forward an argument using rhetorical approaches
Written Communication
- Etiquette and soft skills for writing
- Controlling your diplomacy
- Avoiding flaming
Principled Negotiation
- Principled vs. positional negotiation
- Negotiation approaches and tactics
- Negotiation roleplay
Day 3: Teamwork and Motivation
- What is a team? - The laws of highly effective teams
- The team formation cycle
- Team dysfunctions and overcoming them
- Team roles and Belbin
- Team development
- Virtual teams
- Types of motivation
- Factors that motivate and demotivate
- Demotivation vs. unmotivation
Managing Stress
- Types of stress
- Working under pressure
- Stress-management approaches
- Managing the working environment
- Positive attitude and mindfulness
Managing Time and Using Delegation
- Planning and organising
- Responsibility and accountability
- Being adaptable, proactive and agile
- Delegation and it's uses and scopes
- How to delegate, what to delegate and what not to delegate
Day 4: Leadership as a Soft Skill
The Leadership Concept

- Setting direction (goal, objective, mission, vision, values)
- Decision types in the workplace
- Considering impacts, obstacles and outcomes
- Using decision trees
- Handling decisions in a crisis roleplay

Day 5: Impact
Personal Branding

-Creating your own personal brand in the workplace and managing your reputation


- What is conflict, what effects does it have and where    does it stem from?
- Taking the conflict mode instrument test
- The conflict mode and their pros and cons
- Conflict simulation


- What is mediation?

- The mediation process

-Mediation tools and techniques

-Mediation practice simulation 

Bringing it all together

-Participant presentations

-Review quiz


-Golden rules for great soft skills

-Personal action planning

-Recommended reading


Who Should Attend?

This highly practical and interactive course has been specifically designed for
Anyone who needs or wishes to build their soft skills in order to build relationships and achieve results.

Related Courses


What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +10461 4 10465 5711 or [email protected].
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.