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BMM
Behavioral Management Masterclass
Effective Use of Soft Skills in the Workplace

English
Intermediate
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Course Overview

This masterclass is designed to provide participants with a comprehensive understanding of the soft skills and behavioral competencies that are essential for success in today's workplace. The course will cover a wide range of topics, including:

 

  • Communication: Participants will learn how to effectively communicate with others, both verbally and in writing. They will learn about active listening, effective feedback, and how to handle difficult conversations.
  • Leadership: Participants will gain an understanding of different leadership styles and learn how to effectively lead a team. They will also learn about emotional intelligence and how to navigate power dynamics in the workplace.
  • Problem-solving and decision-making: Participants will learn how to approach problems and make decisions in a rational, data-driven way. They will also learn about the different approaches to decision making and when to use them.
  • Time management: Participants will learn how to prioritize tasks, set goals, and manage their time effectively. They will also learn about the Pomodoro Technique and other time management strategies.
  • Interpersonal skills: Participants will learn how to build and maintain professional relationships, both with colleagues and with clients. They will learn about networking, negotiation, and conflict resolution.

 

Throughout the course, participants will have the opportunity to practice and apply what they have learned through interactive exercises, group discussions, and case studies. The course will be delivered through a combination of lectures, small group discussions, and hands-on activities.

 

By the end of the course, participants will have developed a comprehensive set of soft skills and behavioral competencies that will help them excel in their professional lives.

 

 

Bleona A.
Training Adviser
[email protected]
Let’s talk on WhatsApp

Key Takeaways

1
Fully understand the value of soft skills and their importance in fostering relationships, achieving results, and driving business success.
2
Enhance your Emotional Intelligence (EI) by mastering the five components, enabling better emotional regulation and interpersonal effectiveness.
3
Become more effective team members, with the skills to build and lead high-performing teams while overcoming potential dysfunctions.
4
Advance as leaders, using mentoring and coaching approaches to foster the growth of others, with a strong emphasis on advanced listening skills.
5
Build their personal brands, gaining confidence in self-presentation, and deliver compelling presentations on how they will apply their training.

IBM
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Online courses from IBM. IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world. For more information about IBM visit: www.ibm.com. Digital Skill Badges are now available in ALL IBM courses on edX. In addition to receiving an edX verified certificate, learners who successfully complete any IBM course can earn a skill badge — a detailed, verifiable and digital credential that profiles the knowledge and skills you’ve acquired in the course. Enroll in any IBM course today to learn more, complete the course and claim your badge.

Course Outline

Module 1 : Introducing the soft skills
  • What are soft skills?
  • Hard skills vs. soft skills
  • Why soft skills matter
  • The virtuous circle of relationships and results
Module 2: Emotional Intelligence (EI)
  • Definition and importance of EI in the workplace.
  • The five components of Emotional Intelligence (self-awareness, self-regulation, motivation, empathy, social skills).
  • Identifying personal strengths and weaknesses.
  • Techniques to increase self-awareness in a business setting.
  • Managing Emotions Under Pressure:
  • Strategies for emotional self-regulation during high-stress situations.
  • Building Empathy and Strong Relationships:
    Understanding others’ perspectives for better team collaboration.
  • Using empathy to resolve conflicts and improve team dynamics.
Module 3: Effective Verbal And Non-Verbal Communication
  • The principles and importance of effective communication in the workplace.
  • Key communication models and their relevance to professional interactions.
  • Master Non-Verbal Communication and Body Language , utilize body language and non-verbal cues
  • Establish trust and rapport in professional communication, enhancing relationship-building.
  • DISC Assessment – 4 Main Styles of Communication and adapting your style in various contexts and needs.
  • Identify Barriers to Effective Workplace Communication and learn strategies to overcome them.
  • Apply the 6 Cs of Effective Communication: Master the six core elements (Conciseness, Completeness, Courtesy, Clarity, Correctness, Confidence) to improve communication quality.
  • Advantages and disadvantages of various communication methods for different workplace contexts.
  • Give and receive feedback in a way that promotes development and growth.
  • Develop Active Listening Skills
Module 4: Principles of Effective Written Communication
  • Master the essential principles of clear, accurate, and professional written communication.
  • Verify the accuracy and relevance of information before communicating it.
  • Develop skills to explain the confidence level that can be placed on the information being communicated.
  • Improve grammar, spelling, and sentence structure to ensure clarity and professionalism in written communication.
  • Anatomy/Structure of Professional Emails
    THE PYRAMID Writing plan for emails
  • Structure for Report Writing
  • MTA Simulation Activity
Module 5: Presentation Mastery and Verbal and Non-verbal aspects of Public speaking
  • Advanced Presentation Techniques
  • Dynamic delivery techniques (e.g., use of visuals, body language)
  • Handling challenging questions and objections and Engaging Diverse Audiences
  • Adapting presentations for different cultural backgrounds
  • Catering to varied learning styles and preferences
  • Non-Verbal Cues : Body Language, Tone of Voice, Pace and Flow, Pauses and Breathing
  • Use of graphs and charts to represent data in presentations and reports
  • Managing the timing of delivery, audience attention span
  • Managing your personal image when presenting
  • Stress Management and dealing with nervousness before and during presentations
  • ‘Fake it till you make it, fake it till you become it’ and ‘The Power pose’ concept.
  • Project Based Learning: Design and Delivery of a Presentation – Formal Evaluation
Module 6: Enhancing Delivery Skills through higher Assertiveness and Persuasion
  • The 3 rhetoric devices of Persuasion:
    Pathos, Ethos and Logos
  • Verbal and Non-verbal aspects of Assertiveness
Module 7: Building Trust and Rapport in Professional Relationships
  • Consistency and Reliability: Demonstrating consistent actions and following through on promises to show dependability in personal and professional interactions.
  • Open and Honest Communication with integrity to foster trust.
  • Building trust by showing empathy, listening actively to others' concerns, and understanding their perspectives, which enhances rapport and trustworthiness.
Module 8:Team Dynamics and Effective Collaboration
  • Understand Team Dynamics and Effective Collaboration by utilizing Tuckman's Model of Team Maturity
  • What makes high performance team : Characteristics of High Performing Teams – Belbin’s 9 roles for a Balanced Team
  • Setting Team objectives aligned with organizational strategy
Module 9: Enhancing Time Management Skills
  • Principles of Effective Time Management
  • Prioritization Techniques and Goal Setting –The Eisenhower Matrix
  • Strategies for Managing Workload and Deadlines
    Timeboxing, Time Batching and Pomodoro Techniques
  • Empowering others through effective delegation
Module 10: Conflict Resolution and Mediation Expertise
  • TKI Model for Conflict Resolutions – The Thomas Kilmann Instrument
  • Analyzing root causes and dynamics of complex conflicts
  • Implementing advanced conflict resolution techniques to achieve resolution
  • Mediating Disputes Effectively
  • Facilitating constructive dialogue and finding mutually acceptable solutions
  • Building consensus and managing emotions in challenging mediation sessions
Module 11: Problem Solving and Decision Making
  • Defining a problem and a decision
  • Different approaches to problem solving
  • Rational Vs Creative Problem solving
  • Brainstorming Tools for Problem solving : “The Focused Perspective Taking”
  • Tools to Identify, investigate, and Analyze a problem; 5 Ws + H; Root Cause Analysis, Ishikawa(fishbone) diagram
  • Decision-making methods and its advantages and disadvantages
  • ‘’Weighted Decision Making’’ Grid for objective decision Making
  • Cave Rescue Activity
Module 12: The Role of a Leader through Situational Leadership Style
  • Leadership Vs Management and the need for both
  • Leadership models and their significance to task performance, culture and relationships
  • Leader as a Coach and Mentor
  • Identification and development of leadership styles and behaviors
  • Situational Leadership
  • The role of trust and respect in effective team leadership
  • Team Motivation as a crucial factor for commitment and engagement to individual and teams' objectives
  • Alternative theories for motivation: 
    Maslow’s hierarchy, MacGregor’s, Theory X and Y

Who Should Attend?

This course is suitable for individuals who require knowledge and techniques to communicate effectively, build strong connections, collaborate productively, and navigate social dynamics with confidence and adaptability..
Anyone who needs or wishes to build their soft skills in order to build relationships and achieve results.

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FAQ

What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +10461 4 10465 5711 or [email protected].
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.

Reviews

  • Review:
    IAMM Internal Audit Maturity Model
    In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
    Dalal Kutbi
    Country Learning & Development Manager at IKEA Saudi Arabia
  • Review:
    Certified Professional in Quality and Patient Safety
    Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider ‘’LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
    Turki S. Alsahaan
    Dir L&D, Talent Management at Mobily, Etihad Etisalat Company
  • Review:
    Certified Professional in Quality and Patient Safety
    Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
    Emad Alrajih
    VP, Business Winning at BAE Systems Saudi Development & Training
  • Review:
    Certified Professional in Quality and Patient Safety
    We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
    Nasser M. Al-Subaie
    Sr. Program Officer, Enterprise Learning & Human Development at Kuwait Foundation for the Advancemen