BPOIBusiness Process Optimization & Improvement
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English
Intermediate
FACE 2 FACE
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Course Overview
Business strategy, competition, growth, technology, talent, restructuring, regulation, economic conditions, etc. are continually driving business change. Proactively recognizing and embracing change and transforming while continually improving business processes are essential to surviving and thriving in today’s business environment.
This is a course that will eventually enable delegates to understand the in-depth concepts, tools and methods of adopting business tools and process that improve workplace efficiency in your organization while at the same time help you curb the difficulties that come along with the management of process optimization and process improvement. The state or quality of being efficient, or the ability to accomplish something with the least waste of time and effort while building competency in performance of your workforce is what this course is designed to facilitate with delegates: effective application of efficiency tools to reduce waste and minimize variation; developing business operations that are repeatable and reproducible with minimal process variation (Lean).
Business Process Optimization & Improvement (CBPOI) is the fundamental rethinking and radical redesign of business processes, to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed. CBPOI spans a continuum of process change from Incremental improvement and business process redesign to transformational business process re-engineering. Incremental improvement and business process redesign is successful in departmental and cross-departmental initiatives that have specific tactical objectives. CBPOI advocates that enterprises return to the basics and reexamine their very roots and aim for total reinvention with initiatives that disrupt and transform business process - workflows, roles, business policies and procedures, supporting technology and underlying business rules. This requires new ways of thinking – doing new things in new ways - to achieve breakthrough results in organizational effectiveness and operational efficiency.
This is a course that will eventually enable delegates to understand the in-depth concepts, tools and methods of adopting business tools and process that improve workplace efficiency in your organization while at the same time help you curb the difficulties that come along with the management of process optimization and process improvement. The state or quality of being efficient, or the ability to accomplish something with the least waste of time and effort while building competency in performance of your workforce is what this course is designed to facilitate with delegates: effective application of efficiency tools to reduce waste and minimize variation; developing business operations that are repeatable and reproducible with minimal process variation (Lean).
Business Process Optimization & Improvement (CBPOI) is the fundamental rethinking and radical redesign of business processes, to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed. CBPOI spans a continuum of process change from Incremental improvement and business process redesign to transformational business process re-engineering. Incremental improvement and business process redesign is successful in departmental and cross-departmental initiatives that have specific tactical objectives. CBPOI advocates that enterprises return to the basics and reexamine their very roots and aim for total reinvention with initiatives that disrupt and transform business process - workflows, roles, business policies and procedures, supporting technology and underlying business rules. This requires new ways of thinking – doing new things in new ways - to achieve breakthrough results in organizational effectiveness and operational efficiency.
Key Takeaways
1
Recognize the importance of process optimization and improvement in achieving organizational efficiency and effectiveness, and identify key stakeholders involved in the process.
2
Apply process mapping and analysis tools to identify bottlenecks, inefficiencies, and opportunities for improvement in business processes.
3
Analyze and evaluate the effectiveness of different process improvement strategies and approaches, and recommend the most suitable one for a given business process.
4
Develop and implement a comprehensive process improvement plan for a business process, incorporating key improvement initiatives, performance metrics, and monitoring mechanisms to ensure sustainability and continuous improvement.
5
Assess the effectiveness of various process improvement methodologies and determine the optimal approach for a specific business process.
National Association of State Boards of Accountancy
LEORON Professional Development Institute DMCC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org
Course Outline
Day 1: Foundations of Business Process Optimization
What is Business Process Re-engineering?
•The Process Change Continuum
•Drivers of Business Process Optimization & Improvements
•Business requirements vs. business systems requirements
•Objectives of Business Process Optimization
Business Processes Optimization & Improvement Readiness
•CBPOI critical success factors
•Stakeholder and SME Analysis
•Enabling technologies
Business Process Redesign
•Process redesign vs. incremental improvement
•Vertical alignment of work activities
•Optimizing cross-functional workflows
Day 2: Design and Strategy of Business Process Optimization
Business Process Transformation
•Aligning BPOI to business strategy
•Transformational reengineering
•Cross-enterprise value stream analysis
•Developing Lean Business Processes
Business Process Design Framework
•Action and Vision Statement
•Process identification and selection
•Obtaining management commitment
•Acquiring process understanding
•Creative process design
•Implementation of the new process design
Day 3: Implementation and Continuous Improvement
Lean Principles
•Eight Types of Wastes
•Gemba Walk
•Spaghetti Map
•Functional Flow Diagrams
•The Impact of Six Sigma on The Organization
•R-D-M-A-I-C-R Methodology Overview
•Creating a Shared Need
Who Should Attend?
This highly practical and interactive course has been specifically designed for
Service professionals
Engineers across various industries
Managers from any field
Quality professionals, including Quality Managers
Business improvement managers
FAQ
What language will the course be taught in and what level of English do I need to take part in a LEORON training program?
Most LEORON courses are delivered in English. However, there are some courses offered in Arabic, mainly online. For our in-house courses, sessions can be curated and delivered in any language upon request. In general, the best way to confirm language availability is to check with our Enrollment Managers for the most up-to-date information. Simply click on “Let’s talk on WhatsApp” to chat with us directly.
What formats are the courses offered in?
LEORON delivers training in various formats including face-to-face, live virtual sessions, self-paced learning, in-house delivery as well as online courses.
Are LEORON Public courses certified by an official body/organization?
Yes, most LEORON public courses are accredited by internationally recognized bodies such as CIPD, ATD, PMI, EdEx, and many others—depending on the course.
Who accredits LEORON’s training programs?
LEORON partners with over 20 international bodies such as PMI, CIPD, ATD, EdEx, NASBA, CISI, GARP, HRCI, SHRM, ACCA, ASQ, IIA, ILM, IAC, and others
Are CPD points or PDUs provided?
Yes, learners can earn CPD credits and professional development units (PDUs) including NASBA CPEs, PMI PDUs, CISI, GARP, HRCI, SHRM, and more.
How can I register for a course?
You can register through our website by filling in the inquiry form, or by speaking directly with one of our consultants via WhatsApp or email. Once we confirm your interest, we’ll guide you through the steps.
When is the registration deadline for public courses?
Registration typically closes 14 days before the course start date, with occasional late registrations accepted upon confirmation
What is included in the course fee?
The fee generally covers 5-star venue facilities, training materials, certified instruction, lunches and refreshments, plus certification and membership where applicabl0065
Are there group rates or discounts?
Yes, group bookings and corporate-level discounts are available. Learners are encouraged to reach out to discuss specific arrangements
What support is available with registration?
Enrollment Managers and a Registration Desk assist with the entire process, including deadlines, travel logistics, and course customization. As well as any other special requests you might have. Simply to go your preferred course and click on “Let’s chat on WhatsApp” to do so.
Can I request a bespoke course at my location or within my organization?
Yes, in-house training is fully customizable in terms of curriculum, language, delivery, and timing. You can suggest dates and locations. Simply to go your preferred course and click on “Let’s chat on WhatsApp” in order to address any questions or concerns in this regards.
What is the refund or cancellation policy?
Refund and cancellation policies vary depending on the course type and location. Generally, cancellations made at least 14 days before the course start date may be eligible for a full or partial refund, while cancellations made closer to the course date may incur a fee. For exact terms, please consult your Enrollment Manager or refer to the course confirmation email.
Can I register multiple employees from my company?
Yes. We support group registrations and offer corporate packages for organizations enrolling multiple participants. Our team can help coordinate the logistics for group bookings.
Who should attend these courses?
LEORON caters to a variety of professionals: from those seeking leadership development to project managers, HR specialists, finance professionals, cybersecurity, procurement, Ai enthusiasts and many others.
Do I need prior experience or academic qualifications?
Not always. Many specialized paths, like cybersecurity, accept learners without prior experience. However, some courses (e.g., PMI PDU-based ones) may have recommended prerequisites. Its always better to chat with one of our Enrollment Managers to discuss more. Simply to go your preferred course and click on “Let’s chat on WhatsApp” to do so.
Will I receive a certificate after completing the course?
Yes. Upon full attendance and successful completion, you will receive a certificate of participation or accreditation, depending on the course.
Are meals and refreshments included in face-to-face courses?
Yes. For in-person courses, lunch and coffee breaks are provided daily at the venue.
Can LEORON deliver a course in-house at our organization?
Absolutely. All programs can be delivered privately at your company or virtually for your team, customized to match your internal goals and structure.
Reviews
- Review:CBPOI Certificate in Business Process Optimization & ImprovementDating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider ‘’LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,Turki S. AlsahaanDir L&D, Talent Management at Mobily, Etihad Etisalat Company
- Review:CBPOI Certificate in Business Process Optimization & Improvement3 years ago the partnership between Al Rajhi Investments & LEORON institute had been built since that date LEORON delivered in-house & public training programs and as a talent development we always received appreciation from our customers (our employees), we are looking always for excellence and high customer satisfaction, so we choose LEORON for that purpose. Thank You, LEORONBaha KiwanTalent Development at Al Rajhi Real Estate Investments Company
- Review:3 years ago the partnership between Al Rajhi Investments & LEORON institute had been built since that date LEORON delivered in-house & public training programs and as a talent development we always receivedBaha KiwanTalent Development at Al Rajhi Real Estate Investments Co
