Business Process Optimization & Improvement

Video preview
No available sessions at this moment.
Get in touch with our Training Advisior to find out about the next available sessions.
DownloadDownload Brochure

Course Overview

Business strategy, competition, growth, technology, talent, restructuring, regulation, economic conditions, etc. are continually driving business change. Proactively recognizing and embracing change and transforming while continually improving business processes are essential to surviving and thriving in today’s business environment.
This is a course that will eventually enable delegates to understand the in-depth concepts, tools and methods of adopting business tools and process that improve workplace efficiency in your organization while at the same time help you curb the difficulties that come along with the management of process optimization and process improvement. The state or quality of being efficient, or the ability to accomplish something with the least waste of time and effort while building competency in performance of your workforce is what this course is designed to facilitate with delegates: effective application of efficiency tools to reduce waste and minimize variation; developing business operations that are repeatable and reproducible with minimal process variation (Lean).
Business Process Optimization & Improvement (CBPOI) is the fundamental rethinking and radical redesign of business processes, to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed. CBPOI spans a continuum of process change from Incremental improvement and business process redesign to transformational business process re-engineering. Incremental improvement and business process redesign is successful in departmental and cross-departmental initiatives that have specific tactical objectives. CBPOI advocates that enterprises return to the basics and reexamine their very roots and aim for total reinvention with initiatives that disrupt and transform business process - workflows, roles, business policies and procedures, supporting technology and underlying business rules. This requires new ways of thinking – doing new things in new ways - to achieve breakthrough results in organizational effectiveness and operational efficiency.

Key Takeaways

Recognize the importance of process optimization and improvement in achieving organizational efficiency and effectiveness, and identify key stakeholders involved in the process.
Apply process mapping and analysis tools to identify bottlenecks, inefficiencies, and opportunities for improvement in business processes.
Analyze and evaluate the effectiveness of different process improvement strategies and approaches, and recommend the most suitable one for a given business process.
Develop and implement a comprehensive process improvement plan for a business process, incorporating key improvement initiatives, performance metrics, and monitoring mechanisms to ensure sustainability and continuous improvement.
Assess the effectiveness of various process improvement methodologies and determine the optimal approach for a specific business process.

National Association of State Boards of Accountancy
Brand Logo
LEORON Professional Development Institute DMCC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Course Outline

Day 1: Foundations of Business Process Optimization
What is Business Process Re-engineering?

•The Process Change Continuum
•Drivers of Business Process Optimization & Improvements
•Business requirements vs. business systems requirements
•Objectives of Business Process Optimization

Business Processes Optimization & Improvement Readiness

•CBPOI critical success factors
•Stakeholder and SME Analysis
•Enabling technologies

Business Process Redesign

•Process redesign vs. incremental improvement
•Vertical alignment of work activities
•Optimizing cross-functional workflows

Day 2: Design and Strategy of Business Process Optimization
Business Process Transformation

•Aligning BPOI to business strategy
•Transformational reengineering
•Cross-enterprise value stream analysis
•Developing Lean Business Processes

Business Process Design Framework

•Action and Vision Statement
•Process identification and selection
•Obtaining management commitment
•Acquiring process understanding
•Creative process design
•Implementation of the new process design

Day 3: Implementation and Continuous Improvement
Lean Principles

•Eight Types of Wastes
•Gemba Walk
•Spaghetti Map
•Functional Flow Diagrams
•The Impact of Six Sigma on The Organization
•R-D-M-A-I-C-R Methodology Overview
•Creating a Shared Need

Who Should Attend?

This highly practical and interactive course has been specifically designed for

Service professionals

Engineers across various industries

Managers from any field

Quality professionals, including Quality Managers

Business improvement managers

Related Courses


What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or [email protected].
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.