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In spite of the moving dynamics of branch banking, branches continue to play a central role in the overall offerings of the retail banks. Recent years there has been a trend of migration of the purely transactional services towards direct channels so following on that, branches need a specific and systematic methodology for achieving branch excellence. This requires the full engagement and leadership from branch managers and their teams. It is overbearing for retail banks to capitalize on the opportunity to turn their branches into brand-building, loyalty-enhancing pillars of profitability. Branches remain the primary channel for customer acquisition and consultative sales for both consumers and small businesses. The branch manager is required to demonstrate considerable skill sets which includes good financial understanding, people management skills, ability to bring in sales revenues and retain current customers, whilst adhering to changing regulations and policy parameters. Within this course training will be delivered in order to enhance management, coaching and leadership skills to further improve the present and aspire for the future.
Learn how to “think finance” and translate performance into financial terms
Communicate organizational goals that get results
Apply delegation strategies to increase productivity and motivation
Use effective coaching techniques to maximize your team’s performance
Get a firm grasp of the numbers side of your job
International Academy of Business and Financial Management
The International Academy of Business and Financial Management™ is one of the world’s fastest growing professional association with more than 200,000 members, associates and affiliates in 145 countries. IABFM™ hosts and organizes certification training worldwide and offers exclusive board designations to candidates who meet the highest professional standards and assessment criteria. The IABFM is credited by the American National Standards Institute (ANSI) the International Standards setting authority.
The Experience of Being a Manager
How to get people to want to do what they’re supposed to do Specific challenges you face when motivating others Identify qualities and abilities required for effective management Understand your role and responsibilities as manager Learn to transition from individual contributor to manager Gain an honest and accurate assessment of yourself Develop an improvement strategy
Values and Personal Styles
Values and their impact on work life How values can have productive and nonproductive results Identify value conflicts in yourself and in others Determine your own personal style profile Gain insight into the strengths and limitations of your profile Use behavioral clues to determine others’ personal styles How to work more effectively with other personal profiles
Listening, Body Language, Giving Feedback, and Dealing with Difficult People
Use active listening to gain information and understand employees’ perspectives Effectively apply positive and corrective feedback Use appropriate values alignment when dealing with difficult employees
Conflict and Motivation
The dimensions of conflict resolution Identify your own preferred conflictresolution styles for better conflict management Use different conflict resolution styles in different situations Employee motivation factors and their impact on behaviors and work settings How to tailor your motivational efforts to individual employees and different situations
Delegation, Understanding Organizational Culture and Subculture
Different delegation styles: How and when to use them Determine the appropriate delegation style for employees and situations Know the benefits and challenges of delegation Recognize your comfort with delegation How to conduct an effective delegation conversation The impact of organizational culture and subculture and “cultural blinders” Explore the assumptions that impact your team’s thinking and actions Identify and build on the strengths of your team’s culture
Identify the challenges to effective performance management Understand and conduct performance planning, facilitation and evaluation Practice the skill of setting goals, providing effective feedback and conducting alignment discussions
Recognize what effective communication really is Understand the communication process Know the barriers that can cause derailment and misunderstanding Identify the relative importance of face-toface communication Get a firm grasp of the five building blocks of managerial communication Learn to match the right communication method with your communication goal Identify the challenges and practices when communicating virtually
Understanding and Appreciating Situational Leadership: The Art of Influencing Others
How to develop people, value differences and encourage honest communication Develop your leadership style to gain commitment from employees Match your leadership style to your developmental needs and task at hand
Coaching for Performance
How does coaching develop, enhance and achieve goals Know the requirements and importance of coaching Practice coaching and correcting difficult and challenging behaviors Managing a coaching discussion Identify the differences between coaching and discipline
Creating a Motivational Climate
Define motivation and your role in creating a motivational setting The cost of demotivation and disengagement Recognize important elements of the motivational process Create your own practice for building a motivational climate
Communication and the New Workplace
Recognizing the expectations your manager, peers, employees and others have of your interpersonal skills performance Distinguishing between behaviors and intentions
Understanding Perception, Self-concept and Expressing Emotions
How perceptions influence your interaction with others and their responses to you Analyzing how you and your coworkers approach work and relate to each other Understanding self-concept and reducing defensiveness
Using Listening and Feedback Skills to Build High-Performance Work Relationships
Identifying personal listening liabilities and strategies for improvement Achieving productive and satisfying work relationships with peers, your manager and others Developing strategies for constructive performance feedback Directing and motivating others Practicing steps to effectively give directions Knowing what motivates others to achieve high levels of performance and effectiveness
Motivate others in the face of uncertainty of change
The role as a change leader Change management skills and how to apply them Practical scenarios to reinforce new change management skills Reactions to change, based on insights from a self-assessment Addressing and decreasing anxiety and concentrating on productivity and results Setting a positive example for others when handling change in the workplace Job aids and tools that can be applied immediately
Key finance terms:
Assets, liabilities, capital, depreciation, capitalization, current ratio and others The accounting process: journals and ledgers, how debits and credits work Mastering the mind-set: see business in terms of dollars-and-cents decision options that pay off—short- and long-term
Financial statement and accounting
Applying accounting conventions and guidelines Developing working rules regarding your corporate financial statements Using the balance sheet to examine assets and liabilities Analyzing the income statement to assess revenues and expenses The statement of cash flow: sources and uses of funds Debt vs. equity financing How leveraging can increase return to shareholders Cash flow: where cash comes from and how it’s applied Elements of cost accounting Analyzing payback method, discounted cash flow, present value and present value index in making profitable capital investment decisions
Who Should Attend?
This highly practical and interactive course has been specifically designed for
Assistant branch managers,
Senior bank staff and
Others with strategic leadership roles.
What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +91 4 95 5711 or [email protected].
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.