Exam Preparation
CBchMCertified Branch Manager
Rating:
English
Intermediate
FACE 2 FACE
ON SITE TRAINING
LIVE VIRTUAL
TRAINING
COACHING
& MENTORING
SELF-PACED
TRAINING
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Course Overview
In spite of the moving dynamics of branch banking, branches continue to play a central role in the overall offerings of the retail banks. Recent years there has been a trend of migration of the purely transactional services towards direct channels so following on that, branches need a specific and systematic methodology for achieving branch excellence. This requires the full engagement and leadership from branch managers and their teams. It is overbearing for retail banks to capitalize on the opportunity to turn their branches into brand-building, loyalty-enhancing pillars of profitability. Branches remain the primary channel for customer acquisition and consultative sales for both consumers and small businesses. The branch manager is required to demonstrate considerable skill sets which includes good financial understanding, people management skills, ability to bring in sales revenues and retain current customers, whilst adhering to changing regulations and policy parameters. Within this course training will be delivered in order to enhance management, coaching and leadership skills to further improve the present and aspire for the future.
Key Takeaways
1
Learn how to “think finance” and translate performance into financial terms
2
Communicate organizational goals that get results
3
Apply delegation strategies to increase productivity and motivation
4
Use effective coaching techniques to maximize your team’s performance
5
Get a firm grasp of the numbers side of your job
International Academy of Business and Financial Management
The International Academy of Business and Financial Management™ (IABFM) is a global professional association offering certification training programs worldwide. IABFM™ hosts and organizes professional development courses and grants exclusive board designations to candidates who successfully meet its established standards and assessment criteria. With more than 200,000 members and affiliates across over 145 countries, IABFM™ focuses on advancing careers in business, finance, and management through specialized certifications.
Course Outline
The Experience of Being a Manager
How to get people to want to do what they’re supposed to do Specific challenges you face when motivating others Identify qualities and abilities required for effective management Understand your role and responsibilities as manager Learn to transition from individual contributor to manager Gain an honest and accurate assessment of yourself Develop an improvement strategy
Values and Personal Styles
Values and their impact on work life How values can have productive and nonproductive results Identify value conflicts in yourself and in others Determine your own personal style profile Gain insight into the strengths and limitations of your profile Use behavioral clues to determine others’ personal styles How to work more effectively with other personal profiles
Listening, Body Language, Giving Feedback, and Dealing with Difficult People
Use active listening to gain information and understand employees’ perspectives Effectively apply positive and corrective feedback Use appropriate values alignment when dealing with difficult employees
Conflict and Motivation
The dimensions of conflict resolution Identify your own preferred conflictresolution styles for better conflict management Use different conflict resolution styles in different situations Employee motivation factors and their impact on behaviors and work settings How to tailor your motivational efforts to individual employees and different situations
Delegation, Understanding Organizational Culture and Subculture
Different delegation styles: How and when to use them Determine the appropriate delegation style for employees and situations Know the benefits and challenges of delegation Recognize your comfort with delegation How to conduct an effective delegation conversation The impact of organizational culture and subculture and “cultural blinders” Explore the assumptions that impact your team’s thinking and actions Identify and build on the strengths of your team’s culture
Performance Management
Identify the challenges to effective performance management Understand and conduct performance planning, facilitation and evaluation Practice the skill of setting goals, providing effective feedback and conducting alignment discussions
Effective Communication
Recognize what effective communication really is Understand the communication process Know the barriers that can cause derailment and misunderstanding Identify the relative importance of face-toface communication Get a firm grasp of the five building blocks of managerial communication Learn to match the right communication method with your communication goal Identify the challenges and practices when communicating virtually
Understanding and Appreciating Situational Leadership: The Art of Influencing Others
How to develop people, value differences and encourage honest communication Develop your leadership style to gain commitment from employees Match your leadership style to your developmental needs and task at hand
Coaching for Performance
How does coaching develop, enhance and achieve goals Know the requirements and importance of coaching Practice coaching and correcting difficult and challenging behaviors Managing a coaching discussion Identify the differences between coaching and discipline
Creating a Motivational Climate
Define motivation and your role in creating a motivational setting The cost of demotivation and disengagement Recognize important elements of the motivational process Create your own practice for building a motivational climate
Communication and the New Workplace
Recognizing the expectations your manager, peers, employees and others have of your interpersonal skills performance Distinguishing between behaviors and intentions
Understanding Perception, Self-concept and Expressing Emotions
How perceptions influence your interaction with others and their responses to you Analyzing how you and your coworkers approach work and relate to each other Understanding self-concept and reducing defensiveness
Using Listening and Feedback Skills to Build High-Performance Work Relationships
Identifying personal listening liabilities and strategies for improvement Achieving productive and satisfying work relationships with peers, your manager and others Developing strategies for constructive performance feedback Directing and motivating others Practicing steps to effectively give directions Knowing what motivates others to achieve high levels of performance and effectiveness
Motivate others in the face of uncertainty of change
The role as a change leader Change management skills and how to apply them Practical scenarios to reinforce new change management skills Reactions to change, based on insights from a self-assessment Addressing and decreasing anxiety and concentrating on productivity and results Setting a positive example for others when handling change in the workplace Job aids and tools that can be applied immediately
Key finance terms:
Assets, liabilities, capital, depreciation, capitalization, current ratio and others The accounting process: journals and ledgers, how debits and credits work Mastering the mind-set: see business in terms of dollars-and-cents decision options that pay off—short- and long-term
Financial statement and accounting
Applying accounting conventions and guidelines Developing working rules regarding your corporate financial statements Using the balance sheet to examine assets and liabilities Analyzing the income statement to assess revenues and expenses The statement of cash flow: sources and uses of funds Debt vs. equity financing How leveraging can increase return to shareholders Cash flow: where cash comes from and how it’s applied Elements of cost accounting Analyzing payback method, discounted cash flow, present value and present value index in making profitable capital investment decisions
Who Should Attend?
This highly practical and interactive course has been specifically designed for
Vice presidents,
Executive directors,
Directors,
Senior managers,
Division managers,
Branch managers,
Assistant branch managers,
Aspiring managers,
Senior bank staff and
Others with strategic leadership roles.
FAQ
What language will the course be taught in and what level of English do I need to take part in a LEORON training program?
Most LEORON courses are delivered in English. However, there are some courses offered in Arabic, mainly online. For our in-house courses, sessions can be curated and delivered in any language upon request. In general, the best way to confirm language availability is to check with our Enrollment Managers for the most up-to-date information. Simply click on “Let’s talk on WhatsApp” to chat with us directly.
What formats are the courses offered in?
LEORON delivers training in various formats including face-to-face, live virtual sessions, self-paced learning, in-house delivery as well as online courses.
Are LEORON Public courses certified by an official body/organization?
Yes, most LEORON public courses are accredited by internationally recognized bodies such as CIPD, ATD, PMI, EdEx, and many others—depending on the course.
Who accredits LEORON’s training programs?
LEORON partners with over 20 international bodies such as PMI, CIPD, ATD, EdEx, NASBA, CISI, GARP, HRCI, SHRM, ACCA, ASQ, IIA, ILM, IAC, and others
Are CPD points or PDUs provided?
Yes, learners can earn CPD credits and professional development units (PDUs) including NASBA CPEs, PMI PDUs, CISI, GARP, HRCI, SHRM, and more.
How can I register for a course?
You can register through our website by filling in the inquiry form, or by speaking directly with one of our consultants via WhatsApp or email. Once we confirm your interest, we’ll guide you through the steps.
When is the registration deadline for public courses?
Registration typically closes 14 days before the course start date, with occasional late registrations accepted upon confirmation
What is included in the course fee?
The fee generally covers 5-star venue facilities, training materials, certified instruction, lunches and refreshments, plus certification and membership where applicabl0065
Are there group rates or discounts?
Yes, group bookings and corporate-level discounts are available. Learners are encouraged to reach out to discuss specific arrangements
What support is available with registration?
Enrollment Managers and a Registration Desk assist with the entire process, including deadlines, travel logistics, and course customization. As well as any other special requests you might have. Simply to go your preferred course and click on “Let’s chat on WhatsApp” to do so.
Can I request a bespoke course at my location or within my organization?
Yes, in-house training is fully customizable in terms of curriculum, language, delivery, and timing. You can suggest dates and locations. Simply to go your preferred course and click on “Let’s chat on WhatsApp” in order to address any questions or concerns in this regards.
What is the refund or cancellation policy?
Refund and cancellation policies vary depending on the course type and location. Generally, cancellations made at least 14 days before the course start date may be eligible for a full or partial refund, while cancellations made closer to the course date may incur a fee. For exact terms, please consult your Enrollment Manager or refer to the course confirmation email.
Can I register multiple employees from my company?
Yes. We support group registrations and offer corporate packages for organizations enrolling multiple participants. Our team can help coordinate the logistics for group bookings.
Who should attend these courses?
LEORON caters to a variety of professionals: from those seeking leadership development to project managers, HR specialists, finance professionals, cybersecurity, procurement, Ai enthusiasts and many others.
Do I need prior experience or academic qualifications?
Not always. Many specialized paths, like cybersecurity, accept learners without prior experience. However, some courses (e.g., PMI PDU-based ones) may have recommended prerequisites. Its always better to chat with one of our Enrollment Managers to discuss more. Simply to go your preferred course and click on “Let’s chat on WhatsApp” to do so.
Will I receive a certificate after completing the course?
Yes. Upon full attendance and successful completion, you will receive a certificate of participation or accreditation, depending on the course.
Are meals and refreshments included in face-to-face courses?
Yes. For in-person courses, lunch and coffee breaks are provided daily at the venue.
Can LEORON deliver a course in-house at our organization?
Absolutely. All programs can be delivered privately at your company or virtually for your team, customized to match your internal goals and structure.
Reviews
- Review:IAMM Internal Audit Maturity ModelIn recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!Dalal Kutbi
- Review:Certified Professional in Quality and Patient SafetyDating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider “LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,Turki S. Alsahaan
- Review:Certified Professional in Quality and Patient SafetySince the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.Emad Alrajih
- Review:Certified Professional in Quality and Patient SafetyWe have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. LEORON has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,Nasser M. Al-Subaie
