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As survival in the modern business environment becomes more important than success and profit, the modern demands placed upon the operational functions of an organization are increasing dramatically. Business operations are becoming the “go to” functions when the need for value generation and total efficiency become the priority for the organization. Globalization, Financial uncertainty, Leadership, Strategy, Resource and Change management are all factors affecting the way we conduct our business. This course addresses these issues and drives the need to embrace the modern business climate and understand how we can make an impact by driving innovation and continuous improvement. The course will be fast paced and highly interactive comprising of a mixture of lectures, best practice examples, individual and group exercises and questionnaires and a case study. The course will conclude with an examination covering selected disciplines covered during the course delivery.
Develop a comprehensive understanding of vital business topics, important concepts and proven strategies used by the most successful companies around the globe.
Gain insights into the economy and its impact on your business.
Become abreast of the latest thinking and trends in Leadership and Management.
Master the language of business and communicate effectively on matters covering the core functions of the business.
Develop an effective organization and successfully manage people.
Association of Certified Procurement & Operations Professionals
The Association of Certified Procurement & Operations Professionals™is a worldwide Professional Management organization with members in many countries hosting and organizing certification training worldwide and offering our exclusive board certification designations to candidates who meet the high standards in the field of Procurement, Purchasing, Supply Chain Management and Operations. ACPOP and its parent organization the International Academy of Business and Financial Management (IABFM – www. iabfm.org) are internationally accredited by ANSI – The American National Standards Institute. The ACPOP consist of thousands of CIPP and CBOP holders that have been certified by IABFM since 2003. The association is also open for membership to all APICS (US), IACCM (US) and CIPS (UK) designated professionals world wide, as well as holders of graduate degrees in Supply Chain and Business Operations.
MORNING – Operation Management Attributes
Understand and implement Effective Strategies → What is efficiency of work that influences operation? → What is productivity? • Difference between effective and efficient: − being effective − being efficient − being productive → Identification of poor productivity → What are resources in business? • Time, people, talent, knowledge • Information, systems, finance, energy → Work measurements • What are your measures? − Turnover − Sales/Profit − Throughput − Headcount − Complaints/Returns − Rejects/Rework
AFTERNOON – Workplace Layout and SLAs
Maximizing the Management of Your Organization I → Essentials for Time Study → An accurate specification of where the job starts and ends, and a precise description of the method used to include details of the workplace layout, materials, machines, tools, equipment and conditions etc. → How to manage and improve your business operations using key metrics and indicators → How to measure the performance of your SLA’s → How to use SLA’s to achieve your business objectives
MORNING – Process Improvement & Optimization
Maximizing the Management of Your Organization II → Overview of Operations Management → Operation Performance → The Impact of Lean → Six Sigma → Understand & Drive Quality → Daily Incremental Improvements → Gain World Class Performance
AFTERNOON – Management and Continuous Improvement
Implementing a Culture of Change and Continuous Improvement → Learning Organizations and their development → Employee Project Engagement for CI → Continuous Improvement - Kaizen → Principles of 5S & LDMS → Driving Change and Improvement → Managing Complex Change → Why Change Fails → The Change Process → Stakeholder Analysis
MORNING – Management and Continuous Improvement
Effective Management Projects → Work vs Projects → Project Structure → Roles and Responsibilities → The Power of Quick Wins → Effective and Efficient Management Projects → Project Design → Getting the Scope Right → Effective Planning/Planning Tools → Risk Management → Time/Cost/Quality
AFTERNOON – Capacity Management
→ Utilization: • How much of a working day do people actually work? • Team work and collaboration → Effort: • How much vigor and dexterity does the person apply to the actual task? → Method: • How effective and efficient are the processes, layouts, equipment and materials? • Meeting effectiveness (basic) → Time standards are central to: • Equipment capacities (oee) • Planning/manning • Estimating • Targets • Human capacity (ore)
MORNING – Resources and Work Processes
Resource Management for Operations → Work and Resource → Work Processes → Productivity → Value, Principles, Ethics → Creativity and Innovation → Challenges and Global Considerations → Critical Resources → Identifying Your Key Resources → Training and Development → Motivation in the Workplace
AFTERNOON – Identification of Problem Types/ Processes/Poor Quality
Cost of Quality (Preventative/Appraisal/Failure Cost) → Reactive → Proactive → Prioritization → Roles and Responsibilities → Problem Definition – What/When/Where • Why “who” is not important? • What is the problem? • Effective problem statement • The need for evidence • Interview techniques • Cost of quality attributes: − Preventative Cost − Appraisal Cost − Failure Cost
MORNING – Root Cause Analysis II
Measuring the Problem → Causes and Time Lines → Process and definition → Sampling and collection Plan → Cause and Effect charts/production Root Cause Analysis Process → Logical analysis → Data Analysis • Process Analysis → Ishikawa diagrams • Cause and Effect Matrix • Relationship diagram → 5 Whys Application → Root Cause Hypothesis → Cause-Mapping techniques
AFTERNOON – CBOP Exam
Who Should Attend?
This highly practical and interactive course has been specifically designed for
→ Non-operational Business Owners / Managing Directors
→ Operations Managers
→ HR Managers
→ Inventory Manager
→ Warehouse Manager
→ Operations Leads/Supervisors
→ Customer Service Heads PLUS any other management stakeholders responsible for the Support of Operational teams
What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or [email protected].
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.