Exam Preparation
CTH Level 2 Award in Front OfficeCTH Level 2 Award in Front Office
Rating:
English
Beginner to Intermediate
No available sessions at this moment.
Get in touch with our Training Advisior to find out about the next available sessions.
Download Brochure
Course Overview
The CTH Level 2 Award in Front Office provides participants with hands-on learning across three core units: Customer Service Skills, Reception & Reservations, and Concierge & Guest Services. The training emphasizes practical hospitality behaviors, guest relations, and the use of industry-standard procedures. Learners will develop essential skills such as handling bookings, managing guest a
Key Takeaways
1
Identify the importance of professional behavior and hospitality standards.
2
Explain the principles of customer service and how to meet guest needs effectively.
3
Apply reception and reservations procedures to handle bookings and check-ins accurately.
4
Demonstrate the ability to resolve guest complaints with professionalism and empathy.
5
Promote hotel services and local amenities effectively through concierge practices.
Confederation of Tourism and Hospitality
The Confederation of Tourism and Hospitality (CTH) is the UK’s leading specialist professional awarding body for qualifications in the growing hospitality and tourism sector. At the Confederation of Tourism & Hospitality (CTH), our core mission is to provide the highest standard of hospitality, tourism and culinary qualifications. CTH achieves this through robust monitoring supported by industry, universities and the UK government regulator, Ofqual. CTH has partnerships with major international employers and academic institutions. CTH is a member of the Federation of Awarding Bodies.
Course Outline
CTH Level 2 Award in Front Office
Who Should Attend?
This program is designed for:
•Front office and reception staff who want to build technical and customer service skills.
•New employees entering roles in reception, reservations, or concierge services.
•Hotel staff seeking to improve professionalism and guest-handling confidence.
•Individuals looking for a foundation to progress into broader hospitality qualifications.