Exam Preparation
CTH Level 2 Award in Hospitality PracticeCTH Level 2 Award in Hospitality Practice
Rating:
English
Beginner to Intermediate
No available sessions at this moment.
Get in touch with our Training Advisior to find out about the next available sessions.
Download Brochure
Course Overview
Spanning 100 guided learning hours, this course is designed to provide practical, job-ready skills across four key service areas. The training balances customer service philosophy with technical operations in food & beverage, housekeeping, and front office duties. Each module follows a progressive, scenario-driven approach to help participants practice, reflect, and improve in a supportive lea
Key Takeaways
1
Communicate professionally using verbal and non-verbal techniques.
2
Respond to customer complaints and feedback with confidence.
3
Apply food and beverage service procedures using standard operating protocols.
4
Deliver professional restaurant and bar service aligned with guest expectations.
5
Prepare and service guest rooms using correct cleaning methods.
Confederation of Tourism and Hospitality
The Confederation of Tourism and Hospitality (CTH) is the UK’s leading specialist professional awarding body for qualifications in the growing hospitality and tourism sector. At the Confederation of Tourism & Hospitality (CTH), our core mission is to provide the highest standard of hospitality, tourism and culinary qualifications. CTH achieves this through robust monitoring supported by industry, universities and the UK government regulator, Ofqual. CTH has partnerships with major international employers and academic institutions. CTH is a member of the Federation of Awarding Bodies.
Course Outline
Who Should Attend?
This program is designed for:
Entry-level hospitality staff requiring structured training in service operations.
New recruits in food & beverage, housekeeping, or front office roles.
Hospitality professionals seeking to strengthen service consistency and safety standards.
Learners aiming to gain multi-functional exposure across key hospitality service areas.