Exam Preparation
CTH Level 2 Award in HousekeepingCTH Level 2 Award in Housekeeping
Rating:
English
Beginner to Intermediate
No available sessions at this moment.
Get in touch with our Training Advisior to find out about the next available sessions.
Download Brochure
Course Overview
This program equips participants with essential skills in customer service and professional housekeeping practices, preparing them to deliver consistently high-quality guest experiences. The training blends practical cleaning techniques with strong communication skills, ensuring staff can maintain both guest satisfaction and operational efficiency. Learners will gain confidence in applying interna
Key Takeaways
1
Explain the importance of customer service and apply effective communication skills in housekeeping contexts.
2
Demonstrate correct cleaning procedures for guest rooms, bathrooms, and public areas.
3
Apply safe practices for handling equipment, linen, and chemicals in line with workplace standards.
4
Collaborate with other departments to ensure smooth service delivery and guest satisfaction.
5
Evaluate service performance and apply techniques for continuous improvement in housekeeping operations.
Confederation of Tourism and Hospitality
The Confederation of Tourism and Hospitality (CTH) is the UK’s leading specialist professional awarding body for qualifications in the growing hospitality and tourism sector. At the Confederation of Tourism & Hospitality (CTH), our core mission is to provide the highest standard of hospitality, tourism and culinary qualifications. CTH achieves this through robust monitoring supported by industry, universities and the UK government regulator, Ofqual. CTH has partnerships with major international employers and academic institutions. CTH is a member of the Federation of Awarding Bodies.
Course Outline
Who Should Attend?
This program is designed for:
New housekeeping staff with little or no formal training.
Existing employees who need a refresher on international housekeeping standards.
Hospitality staff transitioning into housekeeping-focused roles.
Teams aiming to improve service quality, hygiene, and operational efficiency.