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EECT
Employee Experience: Concepts and Tools

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Bi-Lingual
Basic
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Course Overview

This five-day course equips HR professionals and people managers with the critical knowledge and tools to enhance the employee experience, drive engagement, and cultivate trust within their organisations. Through a blend of theory and practical insight, participants will explore employee voice mechanisms, onboarding best practices, and the strategic use of communication channels and people policies. The course highlights how everyday managerial behaviours shape trust and engagement, while offering a comprehensive understanding of employer brand and its influence on talent attraction and retention. Suitable for those at the beginning stages of a career in Human Resources, this program builds the capability to assess, implement, and improve engagement strategies that resonate globally.

Key Takeaways

1
Discover powerful engagement approaches that align with both organisational goals and global workforce expectations.
2
Evaluate and deploy a variety of employee voice tools to enhance worker participation and satisfaction.
3
Learn to assess and transform management behaviours to positively influence the employee experience.
4
Build onboarding processes that lay strong foundations for long-term engagement and productivity.
5
Understand and apply trust models to create resilient, high-trust workplace cultures across geographies

Certifications

Course Outline

Day 1: Understanding Employee Engagement
Engagement Approaches

Explore tools and models for boosting employee engagement

Examine how your organisation’s culture influences engagement

Align engagement with business objectives

Employee Voice Tools

Compare methods like surveys, focus groups, and digital platforms

Assess effectiveness and inclusivity of voice tools

Identify barriers to authentic employee feedback

Day 2: Shaping Worker Experience
Worker Experience and Management Practice

Link management behaviours to worker satisfaction

Identify pain points in the employee journey

Use experience mapping techniques

Trust and Workplace Relationships

Learn key trust-building models (e.g. Mayer-Schoorman)

Diagnose trust issues within teams

Develop actions to foster a trust-rich environment

Day 3: Crafting an Effective Onboarding Strategy
Onboarding Essentials

Identify key stages of effective onboarding

Review administrative and cultural integration tasks

Explore digital onboarding tools

Communications Channels

Audit current communication strategies

Learn how to match channels to messages

Measure communication impact

Day 4: Strengthening Employer Brand
Improving Employer Brand

Understand what shapes brand perception

Use feedback tools to gauge reputation

Explore campaigns and partnerships to enhance visibility

People Policy and Experience

Evaluate policy impacts on equity, inclusion, and satisfaction

Identify outdated or misaligned policies

Involve employees in policy refinement

Day 5: Application and Strategy
Integrated Engagement Strategy

Build an end-to-end engagement plan

Align HR practices with strategic outcomes

Ensure inclusivity and adaptability across regions

Action Planning and Reflection

Create a personal action plan

Reflect on course learning

Discuss implementation challenges and support mechanisms

Who Should Attend?

This course is designed for HR professionals, people managers, and organisational development specialists who are involved in shaping employee experiences and engagement strategies. It provides them with practical tools and frameworks to evaluate and improve their current practices, ensuring alignment with both local and international standards for workforce engagement. Whether you are rolling out new initiatives or looking to strengthen your existing strategies, this course delivers value through applied knowledge and peer learning.

HR Business Partner 

Employee Experience Manager 

People and Culture Specialist 

Learning and Development Advisor 

Talent Acquisition Partner 

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