EECT
Employee Experience: Concepts and Tools

Rating:
4.8
Bi-Lingual
Basic
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Course Overview

This five-day course equips HR professionals and people managers with the critical knowledge and tools to enhance the employee experience, drive engagement, and cultivate trust within their organisations. Through a blend of theory and practical insight, participants will explore employee voice mechanisms, onboarding best practices, and the strategic use of communication channels and people policies. The course highlights how everyday managerial behaviours shape trust and engagement, while offering a comprehensive understanding of employer brand and its influence on talent attraction and retention. Suitable for those at the beginning stages of a career in Human Resources, this program builds the capability to assess, implement, and improve engagement strategies that resonate globally.

Key Takeaways

1
Discover powerful engagement approaches that align with both organisational goals and global workforce expectations.
2
Evaluate and deploy a variety of employee voice tools to enhance worker participation and satisfaction.
3
Learn to assess and transform management behaviours to positively influence the employee experience.
4
Build onboarding processes that lay strong foundations for long-term engagement and productivity.
5
Understand and apply trust models to create resilient, high-trust workplace cultures across geographies

Certifications

Course Outline

Day 1: Understanding Employee Engagement
Engagement Approaches

Explore tools and models for boosting employee engagement

Examine how your organisation’s culture influences engagement

Align engagement with business objectives

Employee Voice Tools

Compare methods like surveys, focus groups, and digital platforms

Assess effectiveness and inclusivity of voice tools

Identify barriers to authentic employee feedback

Day 2: Shaping Worker Experience
Worker Experience and Management Practice

Link management behaviours to worker satisfaction

Identify pain points in the employee journey

Use experience mapping techniques

Trust and Workplace Relationships

Learn key trust-building models (e.g. Mayer-Schoorman)

Diagnose trust issues within teams

Develop actions to foster a trust-rich environment

Day 3: Crafting an Effective Onboarding Strategy
Onboarding Essentials

Identify key stages of effective onboarding

Review administrative and cultural integration tasks

Explore digital onboarding tools

Communications Channels

Audit current communication strategies

Learn how to match channels to messages

Measure communication impact

Day 4: Strengthening Employer Brand
Improving Employer Brand

Understand what shapes brand perception

Use feedback tools to gauge reputation

Explore campaigns and partnerships to enhance visibility

People Policy and Experience

Evaluate policy impacts on equity, inclusion, and satisfaction

Identify outdated or misaligned policies

Involve employees in policy refinement

Day 5: Application and Strategy
Integrated Engagement Strategy

Build an end-to-end engagement plan

Align HR practices with strategic outcomes

Ensure inclusivity and adaptability across regions

Action Planning and Reflection

Create a personal action plan

Reflect on course learning

Discuss implementation challenges and support mechanisms

Who Should Attend?

This course is designed for HR professionals, people managers, and organisational development specialists who are involved in shaping employee experiences and engagement strategies. It provides them with practical tools and frameworks to evaluate and improve their current practices, ensuring alignment with both local and international standards for workforce engagement. Whether you are rolling out new initiatives or looking to strengthen your existing strategies, this course delivers value through applied knowledge and peer learning.

HR Business Partner 

Employee Experience Manager 

People and Culture Specialist 

Learning and Development Advisor 

Talent Acquisition Partner 

FAQ

What language will the course be taught in and what level of English do I need to take part in a LEORON training program?
Most LEORON courses are delivered in English. However, there are some courses offered in Arabic, mainly online. For our in-house courses, sessions can be curated and delivered in any language upon request. In general, the best way to confirm language availability is to check with our Enrollment Managers for the most up-to-date information. Simply click on “Let’s talk on WhatsApp” to chat with us directly.
What formats are the courses offered in?
LEORON delivers training in various formats including face-to-face, live virtual sessions, self-paced learning, in-house delivery as well as online courses.
Are LEORON Public courses certified by an official body/organization?
Yes, most LEORON public courses are accredited by internationally recognized bodies such as CIPD, ATD, PMI, EdEx, and many others—depending on the course.
Who accredits LEORON’s training programs?
LEORON partners with over 20 international bodies such as PMI, CIPD, ATD, EdEx, NASBA, CISI, GARP, HRCI, SHRM, ACCA, ASQ, IIA, ILM, IAC, and others
Are CPD points or PDUs provided?
Yes, learners can earn CPD credits and professional development units (PDUs) including NASBA CPEs, PMI PDUs, CISI, GARP, HRCI, SHRM, and more.
How can I register for a course?
You can register through our website by filling in the inquiry form, or by speaking directly with one of our consultants via WhatsApp or email. Once we confirm your interest, we’ll guide you through the steps.
When is the registration deadline for public courses?
Registration typically closes 14 days before the course start date, with occasional late registrations accepted upon confirmation
What is included in the course fee?
The fee generally covers 5-star venue facilities, training materials, certified instruction, lunches and refreshments, plus certification and membership where applicabl0065
Are there group rates or discounts?
Yes, group bookings and corporate-level discounts are available. Learners are encouraged to reach out to discuss specific arrangements
What support is available with registration?
Enrollment Managers and a Registration Desk assist with the entire process, including deadlines, travel logistics, and course customization. As well as any other special requests you might have. Simply to go your preferred course and click on “Let’s chat on WhatsApp” to do so.
Can I request a bespoke course at my location or within my organization?
Yes, in-house training is fully customizable in terms of curriculum, language, delivery, and timing. You can suggest dates and locations. Simply to go your preferred course and click on “Let’s chat on WhatsApp” in order to address any questions or concerns in this regards.
What is the refund or cancellation policy?
Refund and cancellation policies vary depending on the course type and location. Generally, cancellations made at least 14 days before the course start date may be eligible for a full or partial refund, while cancellations made closer to the course date may incur a fee. For exact terms, please consult your Enrollment Manager or refer to the course confirmation email.
Can I register multiple employees from my company?
Yes. We support group registrations and offer corporate packages for organizations enrolling multiple participants. Our team can help coordinate the logistics for group bookings.
Who should attend these courses?
LEORON caters to a variety of professionals: from those seeking leadership development to project managers, HR specialists, finance professionals, cybersecurity, procurement, Ai enthusiasts and many others.
Do I need prior experience or academic qualifications?
Not always. Many specialized paths, like cybersecurity, accept learners without prior experience. However, some courses (e.g., PMI PDU-based ones) may have recommended prerequisites. Its always better to chat with one of our Enrollment Managers to discuss more. Simply to go your preferred course and click on “Let’s chat on WhatsApp” to do so.
Will I receive a certificate after completing the course?
Yes. Upon full attendance and successful completion, you will receive a certificate of participation or accreditation, depending on the course.
Are meals and refreshments included in face-to-face courses?
Yes. For in-person courses, lunch and coffee breaks are provided daily at the venue.
Can LEORON deliver a course in-house at our organization?
Absolutely. All programs can be delivered privately at your company or virtually for your team, customized to match your internal goals and structure.

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