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Facility Management Professional

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Course Overview

Stand out as a capable and knowledgeable FM with IFMA’s Facility Management ProfessionalTM (FMP ®), the industry-leading credential that gives facility professionals the skills and certainty to solve complex on-the-job challenges, highlight their professionalism and advance their careers.
→ Learn best practices and run your facilities more effectively and efficiently
→ Grasp critical thinking skills essential to managing complex facilities Increase your depth of knowledge and gain confidence in your role
The FMP is comprised of the four modules that focus on the fundamental areas of FM knowledge:
→ Finance and Business
→ Operations and Maintenance
→ Leadership and Strategy
→ Project Management
Once you complete the four modules and their final assessments, you’ll submit your application and fee to IFMA to be recognized as an FMP.
The FMP credential is accredited by the American National Standards Institute. Those who achieve this lifelong credential will earn 60 continuing education hours, a mailed official certificate of completion and a digital badge for online recognition and verification.

Key Takeaways

Explain the fundamental concepts and principles of facility management and differentiate them from related fields.
Apply best practices and industry standards to manage and operate facility services, including maintenance, security, and sustainability.
Evaluate the effectiveness of facility management programs and identify areas for improvement based on performance metrics and stakeholder feedback.
Create and implement a facility management plan that aligns with organizational goals and budget constraints and addresses the needs of various stakeholders.
Analyze emerging trends and technologies in facility management and identify their potential impact on organizational strategies and operations.

International Facility Management Association
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Founded in 1980, IFMA is the world’s largest and most widely recognized international association for facility management professionals, supporting more than 23,500 members in 94 countries. The association’s members, represented in 130 chapters and 17 councils worldwide, manage more than 37 billion square feet of property and annually purchase more than US$100 billion in products and services. To meet its mission to “advance the facility management profession by providing exceptional services, products, resources and opportunities,” on an annual basis IFMA: » Certifies facility managers through three credentialing programs. » Produces World Workplace, the world’s largest facility management conference and exposition, and Facility Fusion, a more intimate gathering of FM professionals with powerful networking and a fusion of education, leadership training, best practices and an exposition. » Conducts research that strengthens the knowledge and skills of FM professionals while advancing the FM profession. » Provides a wide range of educational courses from entry-level programs to those for highly experienced facility managers.

Course Outline

Introduction to Operations and Maintenance
  • Operations and Maintenance Overview
  • Begin with a Plan
Assess Facility Needs
  • Assess Condition of Building Structure
  • Assess Exterior Structures and Elements
  • Assess Condition of Building Systems
  • Assess Interior Furnishings, Fixtures and Equipment
  • Assess Grounds
Manage/Oversee Operations and Maintenance of Building, Systems and Equipment
  • Acquire Systems, Materials and Equipment
  • Install Systems, Materials and Equipment
  • Maintain Systems, Materials and Equipment
  • Operate Building Systems and Equipment
  • Replace Systems, Materials or Equipment
Manage/Oversee Occupant Services » Recognize Required Occupant Services
  • Develop Usage and Service Level Guidelines
  • Prepare and Execute Modifications to Occupant Services
Select the Best Resources
  • Develop Maintenance and Occupant Service Specifications
  • Select Competent Service Providers (Staff or Contract)
  • Negotiate Service Level Agreements
  • Monitor Work/Service Performance
  • Resolve Contract Disputes
Measure Operations and Maintenance Performance
  • Determine Life-Cycle Cost
  • Monitor Use and Performance of Facilities
  • Monitor Occupant Satisfaction
Manage and Oversee Projects
  • Acquire Team and Resources
  • Execute and Control Project
Introduction to Project Management
  • Facility Management Projects and Project Management
  • The Project Manager
  • Project Management Processes and Models
Define Projects
  • Define Phase and Project Inputs
  • Define Project Purpose
  • Perform Programming
  • Create Project Charter and Project Objectives Statement  
Plan Projects
  • Design Deliverables or Space
  • Create Project Management Plan
  • Plan Team and Resources
Close Projects
  • Accept Deliverables or Occupy Space
  • Close Contracts and Project and Evaluate Outcomes
Finance and Business in the Facility Organization
  • The Importance of Being Finance- and Business-Aware
  • Financial Terminology
  • Fundamental Accounting Concepts
Financial Management of the Facility Organization
  • Budgets and Budgeting Basics
  • Financial Statements
  • Business Cases, Supporting Documentation and Financial Reports
  • Fundamental Cost Concepts
  • Analyzing and Interpreting Financial Documents
  • Cost-Containment Strategies
  • Chargebacks
Procurement in the Facility Organization
  • Procurement Procedures
  • Procurement and Facility Management Outsourcing
Contracts in the Facility Organization
  • Contract Development, Management and Oversight  Contract Administration
  • Analyzing and Interpreting Financial Contract Elements
  • Resolving Vendor Conflicts
Plan Strategically
  • Introduction to Strategic Planning
  • Align Facility’s Strategic Requirements to Entire Organization’s Requirements
  • Develop and Implement a Strategic Planning Process
  • Develop a Strategic Facility Plan or Facility Master Plan
  • Implement Strategy Using Tactical Plans
Lead and Manage the Facility Organization
  • Introduction to Leadership and Management
  • Theories of Individual Behavior and Leadership
  • Lead, Inspire, Influence and Manage the Facility Organization
  • Advocate for Facility Management Needs and Priorities
  • Organize and Staff the Facility Function
  • Develop Effective Teams
  • Develop, Implement and Evaluate FM Policies, Procedures and Practices
  • Clarify and Communicate Responsibilities and Accountabilities
  • Resolve Conflicts
Provide Leadership to the Entire Organization
  • Promote, Encourage and Adhere to a Code of Conduct
  • Develop and Manage/Oversee Relationships
  • Ensure Compliance with Corporate Social Responsibility Policies

Who Should Attend?

This highly practical and interactive course has been specifically designed for
Facility management practitioners looking to increase their depth-of knowledge in the foundational FM topics deemed critical by employers.
Individuals who are transitioning into the FM profession.
Related-industry practitioners such as architects, designers and safety engineers.
Facility-related product and service providers.
Students entering the profession from colleges, universities, certificate or technical programs.
Experienced FMs intending to pursue the CFM credential.

Related Courses


What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or [email protected].
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.