H101Healthcare 101How hospitals work: operations, quality and patient safety
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English
Advanced
Face to Face
Instructor-Led Training
(F2F-ILT)
Virtual
Instructor-Led Training
(V-ILT)
COACHING
& MENTORING
(C&M)
Self-Paced
Learning
(SPL)
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Course Overview
Healthcare 101 is built for non-clinical professionals in or joining the healthcare sector, whether in admin, finance, HR, IT, or as a supplier, who need to understand how a hospital actually runs. The course covers patient flow, departmental structure, quality and accreditation basics, and the KPIs that genuinely matter in a healthcare setting. Delegates trace a patient's journey through a hospit
Key Takeaways
1
Explain how a hospital operates across departments and patient flow
2
Identify the core quality and accreditation standards in healthcare
3
Recognize patient safety fundamentals relevant to non-clinical roles
4
Read and interpret the KPIs that matter most in healthcare operations
5
Trace a patient journey and spot where time, cost, or safety is being lost
Certifications
LEORON - Professional Development Institute
LEORON is the leading corporate training and EdTech company in the EMEA region, with the most comprehensive learning and development solutions in all strategic corporate functions, including Corporate Finance, HR, Procurement and SCM, Technology, Quality, Operations and Engineering. Through instructor-led sessions, in-company training, and coaching, our faculty of experts deliver over 1200+ programs annually, while 25,000+ professionals are equipped with up-to-date relevant education and the latest tech solutions across the EMEA region.We help our valued clients with a wide range of services, including Training Needs Analysis, Competency Development and Assessment, and custom-built e-Learning solutions that cater to specific industries and knowledge areas.LEORON mission remains boosting competitiveness of our clients worldwide through continuous learning, while we strive to achieve our vision of becoming the best quality corporate training and EdTech Company in the EMEA and the world.Whether our clients are facing difficulties re-organising their brand, equipping their workforce with an extra set of skills or aiming to assess competencies within an existing structure, our development planning is a great solution.LEORON’s mission is to help our worldwide clients boost their competitiveness by improving the competency levels of their employees, through top quality training and development solutions delivered by unrivaled global experts and facilitated by the best training managers in the industry.
Course Outline
1. How a hospital is structured - departments and roles
2. Patient flow from admission to discharge
3. Quality and accreditation basics in healthcare
4. Patient safety fundamentals every non-clinical role should know
5. The KPIs that actually matter in healthcare operations
6. Exercise - tracing a patient journey and finding where value leaks out
Who Should Attend?
This course is designed for non-clinical professionals in or joining the healthcare sector, including those in admin, finance, HR, IT, or supplier roles, who need a working understanding of how a hospital actually operates. It is ideal for anyone new to the healthcare industry from a non-clinical background.
FAQ
Is this course suitable for someone with no healthcare background at all?
Yes, it is specifically designed for non-clinical professionals joining or working alongside the healthcare sector without prior industry exposure.
How does this connect to the AI+ Healthcare Administrator certification?
This course provides the operational grounding that supports that broader five-day certification.
Who typically attends this course?
Admin, finance, HR, IT, and supplier-side professionals who work with or within healthcare organizations.