HHRS
Hospitality Human Resources Strategy

Rating:
4.8
English
Intermediate to Advanced
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Course Overview

Dive into the dynamic intersection of HR strategy and customer experience with our five-day course, Hospitality Human Resources Strategy, powered by real-world case studies from Harvard Business Publishing. This course explores how leading hospitality brands—from Disney and Starbucks to Haidilao and Oberoi Hotels—leverage human capital as a competitive advantage. Participants will gain a strategic understanding of how HR systems align with organizational culture, leadership, and service excellence. Through deep case discussions and practical frameworks, HR professionals will learn to design systems that attract, motivate, and retain top talent in high-touch, high-expectation service environments. 

Key Takeaways

1
Learn how iconic hospitality brands use HR as a strategic lever for customer satisfaction and loyalty.
2
Analyze world-class case studies that highlight the link between culture, talent, and business results.
3
Design HR systems that drive ownership, emotional connection, and peak service delivery.
4
Discover scalable HR practices for both boutique operations and global hospitality chains.
5
Acquire globally transferable insights to enhance people strategy across industries.

Certifications

Course Outline

Day 1: The Strategic Role of HR in Hospitality
Linking HR and Business Strategy

Understand how hospitality companies align HR systems with strategic goals. 

Analyze case: Restaurant Brands International: Version 2.0. 

Culture as a Competitive Advantage

 Explore how values and norms shape behavior and service quality. 

Case spotlight: Gusto 54: Creating a Culture of Ownership. 

 

Day 2: Building and Sustaining a Service-Oriented Culture
Employee Experience and Emotional Engagement

Examine practices that create emotional commitment to the brand. 

Deep dive: Haidilao: Creating and Sustaining an Emotional Culture. 

 

Empowerment and Ownership in Frontline Roles

Learn how to build accountability and initiative across all levels. 

Case spotlight: Throwback Brewery: Personnel Performance. 

Day 3: Talent Acquisition and Development in Hospitality
Attracting the Right Talent

Identify recruitment strategies that reinforce culture and customer promises. 

Case review: The Wonderful World of HR at Disney. 

Training for Excellence

Build training systems that shape behavior and deliver service standards. 

Case example: Oberoi Hotels: Train Whistle in the Tiger Reserve. 

Day 4: Managing Performance and Motivation
Performance Management in Service Environments

Design evaluation systems that reinforce both customer and employee satisfaction. 

Case spotlight: Brewing Barista Discontent at Starbucks. . 

Recognition, Retention, and Rewards

Learn to create holistic reward systems that drive engagement. 

Analyze: The Linda Dor: Building a Culture of Customer Service. 

 

Day 5: Scaling HR Strategy and Innovation
Scaling Culture Across Locations

Learn how to maintain HR excellence during rapid growth or international expansion. 

Case review: Xibei’s Organization and HR Management. 

Innovation and Future Trends in Hospitality HR

Explore the evolving role of HR in digital and global hospitality. 

Wrap-up discussion and reflections

Who Should Attend?

This course is built for HR professionals in hospitality and service-driven industries who want to evolve from operational support to strategic leadership. Participants will gain tools and insights to build people-first cultures, align HR systems with business strategy, and drive sustainable performance through employee engagement. Relevant professional titles include:

HR Director – Hospitality Sector 

Talent and Culture Manager 

Organizational Development Consultant 

People Strategy Lead 

Learning & Engagement Specialist 

FAQ

What language will the course be taught in and what level of English do I need to take part in a LEORON training program?
Most LEORON courses are delivered in English. However, there are some courses offered in Arabic, mainly online. For our in-house courses, sessions can be curated and delivered in any language upon request. In general, the best way to confirm language availability is to check with our Enrollment Managers for the most up-to-date information. Simply click on “Let’s talk on WhatsApp” to chat with us directly.
What formats are the courses offered in?
LEORON delivers training in various formats including face-to-face, live virtual sessions, self-paced learning, in-house delivery as well as online courses.
Are LEORON Public courses certified by an official body/organization?
Yes, most LEORON public courses are accredited by internationally recognized bodies such as CIPD, ATD, PMI, EdEx, and many others—depending on the course.
Who accredits LEORON’s training programs?
LEORON partners with over 20 international bodies such as PMI, CIPD, ATD, EdEx, NASBA, CISI, GARP, HRCI, SHRM, ACCA, ASQ, IIA, ILM, IAC, and others
Are CPD points or PDUs provided?
Yes, learners can earn CPD credits and professional development units (PDUs) including NASBA CPEs, PMI PDUs, CISI, GARP, HRCI, SHRM, and more.
How can I register for a course?
You can register through our website by filling in the inquiry form, or by speaking directly with one of our consultants via WhatsApp or email. Once we confirm your interest, we’ll guide you through the steps.
When is the registration deadline for public courses?
Registration typically closes 14 days before the course start date, with occasional late registrations accepted upon confirmation
What is included in the course fee?
The fee generally covers 5-star venue facilities, training materials, certified instruction, lunches and refreshments, plus certification and membership where applicabl0065
Are there group rates or discounts?
Yes, group bookings and corporate-level discounts are available. Learners are encouraged to reach out to discuss specific arrangements
What support is available with registration?
Enrollment Managers and a Registration Desk assist with the entire process, including deadlines, travel logistics, and course customization. As well as any other special requests you might have. Simply to go your preferred course and click on “Let’s chat on WhatsApp” to do so.
Can I request a bespoke course at my location or within my organization?
Yes, in-house training is fully customizable in terms of curriculum, language, delivery, and timing. You can suggest dates and locations. Simply to go your preferred course and click on “Let’s chat on WhatsApp” in order to address any questions or concerns in this regards.
What is the refund or cancellation policy?
Refund and cancellation policies vary depending on the course type and location. Generally, cancellations made at least 14 days before the course start date may be eligible for a full or partial refund, while cancellations made closer to the course date may incur a fee. For exact terms, please consult your Enrollment Manager or refer to the course confirmation email.
Can I register multiple employees from my company?
Yes. We support group registrations and offer corporate packages for organizations enrolling multiple participants. Our team can help coordinate the logistics for group bookings.
Who should attend these courses?
LEORON caters to a variety of professionals: from those seeking leadership development to project managers, HR specialists, finance professionals, cybersecurity, procurement, Ai enthusiasts and many others.
Do I need prior experience or academic qualifications?
Not always. Many specialized paths, like cybersecurity, accept learners without prior experience. However, some courses (e.g., PMI PDU-based ones) may have recommended prerequisites. Its always better to chat with one of our Enrollment Managers to discuss more. Simply to go your preferred course and click on “Let’s chat on WhatsApp” to do so.
Will I receive a certificate after completing the course?
Yes. Upon full attendance and successful completion, you will receive a certificate of participation or accreditation, depending on the course.
Are meals and refreshments included in face-to-face courses?
Yes. For in-person courses, lunch and coffee breaks are provided daily at the venue.
Can LEORON deliver a course in-house at our organization?
Absolutely. All programs can be delivered privately at your company or virtually for your team, customized to match your internal goals and structure.

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