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ISECS
Interpersonal Skills and Effective Communication Strategies

English
Intermediate
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Course Overview

The most essential skills needed to be successful in your professional life is being able to effectively communicate and interact with the people you work with. These are called interpersonal skills. Being able to talk with your co-workers in a way that establishes respect and eminence is an incredibly important ability to have in the workplace.At the core of professional triumph lies effective communication. Our engaging course provides an in-depth journey into communication principles and strategies essential for thriving in today’s rapid business landscape. Through dynamic sessions and hands-on exercises, participants will master the art of articulating ideas with clarity, forging lasting connections, adeptly handling tough discussions, and driving favorable results.This comprehensive training caters to individuals seeking to hone their interpersonal finesse and foster meaningful rapport within their professional sphere. Delving into proven communication tactics, participants will sharpen their ability to connect with others, fostering understanding and maximizing impact in every interaction.

Key Takeaways

1
Understanding the fundamentals of effective communication in the workplace
2
Developing active listening skills to enhance understanding and rapport
3
Crafting clear and concise messages tailored to specific audiences
4
Participants will be able to recognize and assess their own communication styles as well as those of others, understanding the strengths and weaknesses associated with each style
5
Mastering non-verbal communication cues to convey confidence and credibility

IBM
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Online courses from IBM. IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world. For more information about IBM visit: www.ibm.com. Digital Skill Badges are now available in ALL IBM courses on edX. In addition to receiving an edX verified certificate, learners who successfully complete any IBM course can earn a skill badge — a detailed, verifiable and digital credential that profiles the knowledge and skills you’ve acquired in the course. Enroll in any IBM course today to learn more, complete the course and claim your badge.

Course Outline

Day 1 - Foundations of Effective Communication
Interpersonal Skills: An Overview

→ Introduction to interpersonal skills

 → Importance of interpersonal skills in the workplace

 → Key components of effective interpersonal skills

Introduction to Effective Communication

→ Importance of effective communication in professional success

 → Overview of communication principles and strategies

 → Setting goals for enhancing communication skills

Active Listening and Understanding

→ Developing active listening skills for improved comprehension 

→ Techniques for empathetic listening and paraphrasing 

→ Role-playing exercises to practice active listening

Crafting Clear and Concise Messages

→ Strategies for structuring messages for clarity and impact 

→ Tailoring communication to specific audiences

 → Practice exercises in crafting and delivering clear messages

Mastering Non-Verbal Communication

→ Understanding the role of non-verbal cues in communication

 → Techniques for enhancing non-verbal communication skills

 → Video-based activities to analyze and improve non-verbal cues

Day 2 - Advanced Communication Strategies
Navigating Challenging Conversations

→ Techniques for handling difficult conversations with professionalism

 → Strategies for managing emotions during challenging discussions 

→ Role-playing scenarios to practice navigating tough conversations

Building Strong Professional Relationships

→ Strategies for building and nurturing professional relationships

 → Developing rapport and trust with colleagues and clients 

→ Role-playing exercises and group discussions on relationship-building

Identify your own Communication Style and recognize others: What is My Communication Style?

→ Introduction to communication styles 

→ Self-assessment of individual communication styles

 → Understanding the strengths and weaknesses of different styles

 → Group discussion and sharing insights

 → DISC Theory and Models 

→ DISC Assessment 

→ Communicating effectively with different Stakeholders

 → Managing your assertiveness

Day 3 - Behavior
How Can I Behave Assertively?

→ Definition and importance of assertiveness

 → Differences between passive, aggressive, and assertive behavior

 → Techniques for developing assertiveness

 → Practice scenarios and role-playing

 → Group discussion and feedback

How Can I Increase My Influence?

Understanding influence and its importance in the workplace

 → Strategies to enhance personal influence 

→ Building credibility and trust

 → Influence tactics and techniques 

→ Case studies and practical applications

How Should I Approach and Resolve Workplace Conflict?

→ Identifying common sources of workplace conflict → Understanding different conflict management styles 

→ Techniques for approaching and addressing conflict constructively

 → Group exercises and role-playing 

→ Steps for effective conflict resolution

 → Communication strategies for resolving conflicts

 → Mediation and negotiation skills 

→ Real-life case studies and role-playing scenarios 

→ Group discussion and feedback

Conclusion and Action Planning

→ Recap of key learnings from the course 

→ Individual action planning for implementing communication strategies in the workplace

 → Resources and support available for ongoing communication skill development

Who Should Attend?

WHO SHOULD ATTEND

This course is designed for professionals at all levels who seek to enhance their communication skills to achieve greater success in their careers and contribute positively to their organizations. Upon completion of the course, participants will gain practical strategies and techniques to communicate effectively in various workplace scenarios. They will leave equipped with the tools and confidence to navigate communication challenges, build strong professional relationships, and drive positive outcomes in their professional endeavors.

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TRAINING METHODOLOGY
Interactive workshops, case studies, self-assessment tools, and group discussions facilitated by an experienced communication expert

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