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Exam Preparation

ITIL 4F&ITIL 4SDPI
ITIL®4 Foundation & ITIL 4 STRATEGIST

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Course Overview

The ITIL® 4 Foundation + ITIL 4 Strategist: Direct, Plan and Improve (DPI) integrated program provides a comprehensive learning journey from foundational concepts to strategic application in IT service management. Over five days, participants will build a solid understanding of the ITIL Service Value System (SVS), guiding principles, and service value chain, before advancing to strategic alignment

Hetaf A.
Coordinator - Program Enrollment
[email protected]
Let’s talk on WhatsApp

Key Takeaways

1
Apply ITIL principles to align IT services with business strategy
2
Structure service delivery using the Service Value System (SVS)
3
Integrate governance, risk, and compliance into decision-making
4
Implement continual improvement across value streams and practices
5
Drive organizational change through effective communication and planning

National Association of State Boards of Accountancy
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LEORON Professional Development Institute DMCC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org

Course Outline

Part 1 – ITIL® 4 Foundation: Introduction & Service Management Concepts
Introduction to ITIL 4
  • Course structure and key terminology
  • Overview of IT service management (ITSM)
  • Value co-creation and stakeholders
Key Concepts of Service Management
  • Services, products, and value
  • Service relationships and outcomes
  • Utility and warranty
Part 2 – ITIL® 4 Foundation: Dimensions & Value System
The Four Dimensions of Service Management
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
Service Value System (SVS) and Service Value Chain
  • Components of the SVS
  • Service value chain activities
  • Integration across the value chain
Part 3 – ITIL® 4 Foundation: Principles & Practices
ITIL Guiding Principles
  • Applying guiding principles in practice
  • Adopting and adapting service management
  • Continuous improvement mindset
Introduction to ITIL Practices
  • Overview of ITIL practices
  • Key terminology and concepts
  • Focus on essential practices
Exam Preparation
  • Review of key concepts
  • Sample questions and exam approach
Part 4 – ITIL 4 Strategist: Direct, Plan & Improve (DPI) – Strategy & Direction
Core Concepts of DPI
  • Key principles of Direct, Plan, and Improve
  • Scope of direction and planning
DPI through Service Value Chain and Guiding Principles
  • Aligning DPI with SVS
  • Applying guiding principles in strategy
Role of Direction in Strategy Management
  • Strategic alignment of services
  • Governance, risk, and compliance (GRC) integration
Implementation of Strategies
  • Translating strategy into action
  • Managing organizational direction
Part 5 – DPI: Planning, Measurement & Continual Improvement
Introduction to Assessment and Planning
  • Planning frameworks and approaches
  • Organizational assessment techniques
Assessment and Planning through Value Stream Mapping (VSM)
  • Mapping value streams
  • Identifying improvement opportunities
Measurement, Reporting, and Continual Improvement
  • Key metrics and performance indicators
  • Reporting structures
Continual Improvement Practices
  • Improvement models and methods
  • Embedding improvement culture
Part 6 – DPI: Communication, Change & Value System Development
Measurement and Continual Improvement through Dimensions and SVS
  • Integrating improvement into SVS
  • Leveraging four dimensions
Organizational Change Management (OCM) Principles and Methods
  • Change management strategies
  • Managing people and culture
Communication Principles and Methods
  • Effective communication frameworks
  • Stakeholder engagement
SVS Development Using Four Dimensions
  • Designing and improving value systems
  • Aligning practices and value streams

Who Should Attend?

This highly practical and interactive course has been specifically designed for
ITIL Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

FAQ

What language will the course be taught in and what level of English do I need to take part in a LEORON training program?
Most LEORON courses are delivered in English. However, there are some courses offered in Arabic, mainly online. For our in-house courses, sessions can be curated and delivered in any language upon request. In general, the best way to confirm language availability is to check with our Enrollment Managers for the most up-to-date information. Simply click on “Let’s talk on WhatsApp” to chat with us directly.
What formats are the courses offered in?
LEORON delivers training in various formats including face-to-face, live virtual sessions, self-paced learning, in-house delivery as well as online courses.
Are LEORON Public courses certified by an official body/organization?
Yes, most LEORON public courses are accredited by internationally recognized bodies such as CIPD, ATD, PMI, EdEx, and many others—depending on the course.
Who accredits LEORON’s training programs?
LEORON partners with over 20 international bodies such as PMI, CIPD, ATD, EdEx, NASBA, CISI, GARP, HRCI, SHRM, ACCA, ASQ, IIA, ILM, IAC, and others
Are CPD points or PDUs provided?
Yes, learners can earn CPD credits and professional development units (PDUs) including NASBA CPEs, PMI PDUs, CISI, GARP, HRCI, SHRM, and more.
How can I register for a course?
You can register through our website by filling in the inquiry form, or by speaking directly with one of our consultants via WhatsApp or email. Once we confirm your interest, we’ll guide you through the steps.
When is the registration deadline for public courses?
Registration typically closes 14 days before the course start date, with occasional late registrations accepted upon confirmation
What is included in the course fee?
The fee generally covers 5-star venue facilities, training materials, certified instruction, lunches and refreshments, plus certification and membership where applicabl0065
Are there group rates or discounts?
Yes, group bookings and corporate-level discounts are available. Learners are encouraged to reach out to discuss specific arrangements
What support is available with registration?
Enrollment Managers and a Registration Desk assist with the entire process, including deadlines, travel logistics, and course customization. As well as any other special requests you might have. Simply to go your preferred course and click on “Let’s chat on WhatsApp” to do so.
Can I request a bespoke course at my location or within my organization?
Yes, in-house training is fully customizable in terms of curriculum, language, delivery, and timing. You can suggest dates and locations. Simply to go your preferred course and click on “Let’s chat on WhatsApp” in order to address any questions or concerns in this regards.
What is the refund or cancellation policy?
Refund and cancellation policies vary depending on the course type and location. Generally, cancellations made at least 14 days before the course start date may be eligible for a full or partial refund, while cancellations made closer to the course date may incur a fee. For exact terms, please consult your Enrollment Manager or refer to the course confirmation email.
Can I register multiple employees from my company?
Yes. We support group registrations and offer corporate packages for organizations enrolling multiple participants. Our team can help coordinate the logistics for group bookings.
Who should attend these courses?
LEORON caters to a variety of professionals: from those seeking leadership development to project managers, HR specialists, finance professionals, cybersecurity, procurement, Ai enthusiasts and many others.
Do I need prior experience or academic qualifications?
Not always. Many specialized paths, like cybersecurity, accept learners without prior experience. However, some courses (e.g., PMI PDU-based ones) may have recommended prerequisites. Its always better to chat with one of our Enrollment Managers to discuss more. Simply to go your preferred course and click on “Let’s chat on WhatsApp” to do so.
Will I receive a certificate after completing the course?
Yes. Upon full attendance and successful completion, you will receive a certificate of participation or accreditation, depending on the course.
Are meals and refreshments included in face-to-face courses?
Yes. For in-person courses, lunch and coffee breaks are provided daily at the venue.
Can LEORON deliver a course in-house at our organization?
Absolutely. All programs can be delivered privately at your company or virtually for your team, customized to match your internal goals and structure.

Reviews

  • Review:
    IAMM Internal Audit Maturity Model
    In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
    Dalal Kutbi
  • Review:
    Certified Professional in Quality and Patient Safety
    Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider “LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
    Turki S. Alsahaan
  • Review:
    Certified Professional in Quality and Patient Safety
    Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
    Emad Alrajih
  • Review:
    Certified Professional in Quality and Patient Safety
    We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. LEORON has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
    Nasser M. Al-Subaie
  • Review:
    IAMM Internal Audit Maturity Model
    In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
    Dalal Kutbi
  • Review:
    Certified Professional in Quality and Patient Safety
    Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider “LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
    Turki S. Alsahaan
  • Review:
    Certified Professional in Quality and Patient Safety
    Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
    Emad Alrajih
  • Review:
    Certified Professional in Quality and Patient Safety
    We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. LEORON has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
    Nasser M. Al-Subaie