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ID Specialist - Skopje
LEORON Press Service
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Job Description
ID Specialist - Skopje
Department
Instructional Design & Planning
Report To
Head of Technical Academy
Office
Skopje, UAE or KSA
Working Hours
Sunday – Thursday / 07:30 – 15:45
Job Purpose
Manage the planning and superb organization for all in-house courses. Coordinate, design, actualize, and fine-tune high-quality learning programs based on instructional design best practices. Ensure the learners acquire the required knowledge, skills and competencies, in an effective and appealing manner. Anticipate and meet all stakeholder requirements. Efficiently coordinate various operational activities, as well as maintain collaborative, communication, necessary for successful delivery of all in-house courses and consultancy projects.
Required Qualification
1
• Former sales position in Leoron
2
• Bachelors’ Degree- Obligatory
3
• MBA or other master’s degree – (preferred not obligatory)
4
• English Language Proficiency (Business English, both written and spoken)
Major Roles And Responsibilities
• ENSURE THE SUCCESS OF ALL IN-HOUSE COURSES
• Check quality and customer satisfaction of the trainer’s delivery, for all courses.
• Liaison with key internal stakeholders regarding the development of the in-house off-the-shelf portfolio.
• Ensure high-quality of the outline and identify areas for modification of the program, per client’s industry and requirement in cooperation with Seniors sales staff and line manager.
• Contact, communicate and ensure that all learning materials are timely submitted from the trainers (10 days before the course).
• Ensure that all Trainers utilize Leoron template, and the required ppt format, for all learning materials.
• Review materials, together with ID colleagues.
• Ensure the Delegates List has all the required elements (number of participants, names, job positions, departments and companies, when applicable), so trainers can better prepare for the training.
• Ensure that the orientation mail sent to trainers always includes Delegates List, before the start of each training.
• EFFICIENTLY RESPOND TO SALES INQUIRIES WITHIN ASSIGNED PORTFOLIO, INCLUDING TRAINING PROGRAMS RELATED TO ALLOCATED FUNCTIONAL AREAS.
• Design course outlines and fine-tune learning programs in cooperation with expert trainers,
• Effectively prepare and respond to: in-house training inquiries.
• RECRUIT NEW TRAINERS
• Active talent (LinkedIn and Google) research of suitable trainers for the requested topic/area.
• Evaluate qualifications of potential trainers including: corporate and training experience, experience in the requested topic/area, education, etc.
• Establish communication with trainers through LinkedIn requests and/or introductory emails; introduce them to Leoron and connect them to Senior colleagues. TL / Sr ID Specialist conducts interviews, until the Planner is trained to take over the entire recruitment process.
• Conduct screening and interviews.
• Assess trainers’ course delivery and used methodology
• TRAINER MANAGEMENT
• Create and manage trainers’ calendars for public and in-house courses.
• Update calendars on regular basis in coordination with the trainers (1-2 per month)
• Serve as main contact point for sales and id colleagues, regarding the trainers’ availability.
• Collaborate with PMs and operations.
• As contact point for the assigned trainers, quickly and efficiently resolves any issues (such as: hotel, flight, delays, taxi, pick-up, training room, reported behavior of delegates, special requests, etc.) In coordination with PMs and ops.
• Inform and remind trainers, to prepare and send pre- and post- course competency assessments, before each course
• Inform and remind trainers that each course includes day 1 evaluation sheets, which needs be filed out by the attendees at the end of day 1; and course evaluations sheet, which needs be filled out by the attendees at the end of training.
• Ensure that pre- and post- course competency assessments are sent to design for each course alongside the learning materials.
• Maintain cordial and collaborative communication with trainers
Technical Competencies
Competency Name
Proficiency Level
Competency Name
Planning and Organizing
Plan and organize event based on existing and changing calendar while negotiation best rates with vendors and suppliers.
Proficiency Level
Proficient
Competency Name
Governmental Protocols and Procedures
Company licenses and permits (educational and other authorities, taxes, and regulations.
Proficiency Level
Proficient
Competency Name
Calendar and Schedule Management
Timely registering of planned events, constantly maintaining up-to-date schedules, manage calendar of events as well as calendar changes, Popleads CRM management.
Proficiency Level
Proficient
Competency Name
Event Management
Course Execution, course networking and relationship management, venue management.
Proficiency Level
Proficient
Competency Name
Stakeholder Management
Hotel management, networking and relationship management (partnerships with hotels, travel agencies, ground travels companies),
Proficiency Level
Proficient
Competency Name
Inventory Management
Procurement, sourcing, material management
Proficiency Level
Proficient
Competency Name
Financial Management
Cost management and optimization, budgeting.
Proficiency Level
Proficient
Competency Name
Travel Management
Logistics, visa issuing, ground and air travels
Proficiency Level
Proficient
Behavioral Competencies
Competency Name
Proficiency Level
Competency Name
Customer Centricity
Apply focus on People to develop customer excellence and happiness so to build long-lasting relationship and partnerships.
Proficiency Level
Advanced
Competency Name
Strategic Thinking
Understand the L&D business, manage the business purpose to understand where we are, where we want to be and how to get there. Utilize strategic thinking tools for business purposes, apply analytical and creative thinking.
Proficiency Level
Proficient
Competency Name
L&D Industry Craftsmanship
Possess desire and passion for success in training and development industry, live and apply the corporate values, align the personal with organizational vision and culture.
Proficiency Level
Advanced
Competency Name
Managing People
Growth and Development, focus on goals and execution, apply self-Motivation, engage in continuous learning as well as develop people and teams, apply and manage Diversity and Equal Opportunity as well as employee engagement.
Proficiency Level
Proficient
Competency Name
Managing Training Projects
Possess knowledge in the sales process end to end, Instructional design and trainer recruitment, involvement of marketing, support of finance and operations teams, event management, understand the design and IT processes.
Proficiency Level
Proficient
Competency Name
Results orientation
Demonstrate initiatives, commercial acumen, apply self-motivation and drive for results.
Proficiency Level
Proficient
Competency Name
Communication and Presentation
Knowledge of effective and appropriate communication and presentation patterns and the ability to use and adapt that knowledge in different workplace contexts
Proficiency Level
Proficient
Competency Name
Collaboration
Work together as a Team, by applying adaptability and flexibility, towards a common goal that benefits the team and the organization, apply teambuilding and conflict management techniques , adaptability and flexibility.
Proficiency Level
Proficient