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Specialist - Systems Support (LMS and Learning Solutions)

LEORON Press Service
Jobs
April 21, 2026
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Job Description

Specialist - Systems Support (LMS and Learning Solutions)
Office
Cairo, Egypt
Working Hours
Sunday – Thursday / 08:00 – 16:00
Job Purpose
LEORON is the leading corporate training and EdTech company in the EMEA region, offering one of the most comprehensive learning and development portfolios across key corporate functions, including Corporate Finance, HR, Procurement & Supply Chain, Technology, Quality, Operations, and Engineering. We are seeking a highly capable candidate to provide first line support across various platforms, including Cornerstone (LMS) and Totara (LMS). The ideal candidate will have experience working on a client helpdesk in supporting enterprise systems and troubleshooting software and infrastructure issues. Prior experience with Learning Systems would be highly advantageous.

Required Qualification

1
• 2+ years' experience in technical support, system administration, or helpdesk environment.
2
• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
3
• Prior experience with Learning or HR solutions is a strong advantage.
4
• Experience working directly with end users or external clients.

Major Roles And Responsibilities

General Systems & Helpdesk Support
• Provide Tier 1 support for clients across Egypt, Saudi Arabia and the wider Gulf.
• Respond to and resolve system-related tickets in a timely manner through the helpdesk system.
• Monitor system tickets and liaise with vendor teams on root cause analysis for recurring issues.
• Document troubleshooting steps, resolutions, and update user guides for recurring issues.
• Troubleshoot and resolve issues relating to custom configurations and performance.
• Shadow client projects to understand context for projects to support handovers.
• Support the Implementation team with new client projects as needed.
• Support on-site client visits within Egypt if/as needed.
• Maintain compliance with vendor certifications.
Integration & Automation Support
• Help configure, test, and monitor new deployments of software.
• Assist in ensuring secure and reliable data flow between systems, including SSO or identity management tools.