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MCSAIMaximizing Customer Service with AI
Arabic
Intermediate
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Course Overview
AI is transforming customer service by enabling personalized, efficient, and responsive customer interactions. In this course, you will explore the transformative impact of AI on customer service operations, enhancing both customer satisfaction and agent productivity. You will also learn about the diverse applications of generative AI (GenAI), including automated responses, sentiment analysis enha
Key Takeaways
SkillSoft
At Skillsoft, we believe every individual has the poten-tial to be amazing. Our vision is to unleash that poten-tial through the power of learning. As the world’s largest provider of professional digital learning, Skill-soft delivers:
• Online learning that includes a broad catalogue of in-demand topics, built with deep expertise in the subject matter and scientifically proven learning science;
• Engaging learning experiences ranging from micro-learning to complete journeys and professional certifications that have impacted nearly half a billion people worldwide and certified more IT professionals than any firm on the planet; and
• A powerful, flexible, and engaging cloud-native plat-form designed to seamlessly integrate both with lead-ing HCM solutions and the natural flow of work.
Unlike other providers, Skillsoft is inclusive, with learning options for all. Our effectiveness, variety and global reach are unmatched.
• Online learning that includes a broad catalogue of in-demand topics, built with deep expertise in the subject matter and scientifically proven learning science;
• Engaging learning experiences ranging from micro-learning to complete journeys and professional certifications that have impacted nearly half a billion people worldwide and certified more IT professionals than any firm on the planet; and
• A powerful, flexible, and engaging cloud-native plat-form designed to seamlessly integrate both with lead-ing HCM solutions and the natural flow of work.
Unlike other providers, Skillsoft is inclusive, with learning options for all. Our effectiveness, variety and global reach are unmatched.
Course Outline
Course Overview
Generative AI-enabled Customer Service
Enhanced Customer Service with Generative AI
AI-enhanced Customer Service in Practice
Ethical Considerations and Risk Mitigation in AI-enabled Customer Service
Current and Future Trends in AI-driven Customer Service
Course Summary
Who Should Attend?
This highly practical and interactive course was designed specifically for:
Everyone