MDCWCManaging Difficult Conversations and Workplace Conflict
Rating:
English
Advanced
Face to Face
Instructor-Led Training
(F2F-ILT)
Virtual
Instructor-Led Training
(V-ILT)
COACHING
& MENTORING
(C&M)
Self-Paced
Learning
(SPL)
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Course Overview
Managing Difficult Conversations and Workplace Conflict opens with a scenario people managers recognize immediately: two people you depend on stopped speaking three weeks ago, everyone knows, nobody has said anything, and it is now affecting delivery. The course builds difficult-conversation technique, conflict mediation, and de-escalation skill through realistic practice. Delegates leave with a c
Key Takeaways
1
Prepare deliberately for a difficult conversation before having it
2
Mediate between two colleagues in active conflict without taking sides unfairly
3
De-escalate a tense conversation in the moment using structured technique
4
Deliver difficult feedback clearly without damaging the relationship
5
Follow through consistently after a difficult conversation concludes
Certifications
LEORON - Professional Development Institute
LEORON is the leading corporate training and EdTech company in the EMEA region, with the most comprehensive learning and development solutions in all strategic corporate functions, including Corporate Finance, HR, Procurement and SCM, Technology, Quality, Operations and Engineering. Through instructor-led sessions, in-company training, and coaching, our faculty of experts deliver over 1200+ programs annually, while 25,000+ professionals are equipped with up-to-date relevant education and the latest tech solutions across the EMEA region.We help our valued clients with a wide range of services, including Training Needs Analysis, Competency Development and Assessment, and custom-built e-Learning solutions that cater to specific industries and knowledge areas.LEORON mission remains boosting competitiveness of our clients worldwide through continuous learning, while we strive to achieve our vision of becoming the best quality corporate training and EdTech Company in the EMEA and the world.Whether our clients are facing difficulties re-organising their brand, equipping their workforce with an extra set of skills or aiming to assess competencies within an existing structure, our development planning is a great solution.LEORON’s mission is to help our worldwide clients boost their competitiveness by improving the competency levels of their employees, through top quality training and development solutions delivered by unrivaled global experts and facilitated by the best training managers in the industry.
Course Outline
1. Why unresolved conflict quietly damages delivery
2. Preparing for a genuinely difficult conversation
3. Active listening and de-escalation technique
4. Mediating between two parties in active conflict
5. Following through after the conversation ends
6. Building your conversation preparation kit
Who Should Attend?
This course suits people managers, team leads, and HR professionals who need to address unresolved conflict before it affects delivery. It is especially useful for those currently aware of a tension on their team that nobody has yet addressed directly.
FAQ
Who should attend this course?
People managers, team leads, and HR professionals who regularly navigate workplace conflict and difficult conversations.
What is included in the conversation preparation kit?
A structured prep sheet, an in-the-moment de-escalation checklist, and a post-conversation reflection form for ongoing independent use.
Is this course about formal HR conflict resolution?
No, it focuses on the practical, everyday difficult conversations managers face directly, not formal HR mediation processes.