MEI
Mastering the Exit Interview

Rating:
4.8
Bi-Lingual
Intermediate
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Course Overview

Designed to complement the HRCI’s online HR Skills: Exit Interviews course (included with enrolment), this five-day, in-depth program expands on foundational concepts and takes a practical, strategic approach to mastering exit interviews. Through live workshops, role-play exercises, data analysis activities, and peer discussions, HR professionals will gain confidence and capability in turning exit interviews into powerful tools for organizational learning and retention improvement. Participants will move beyond routine procedures to develop an evidence-based, people-centered exit interview strategy that feeds directly into talent and culture initiatives. 

Key Takeaways

1
Learn how to conduct exit interviews that uncover honest, high-value feedback.
2
Develop questioning techniques that encourage candor while maintaining professionalism and empathy.
3
Analyze exit interview data to identify actionable trends and retention risks.
4
Transform feedback into strategic insights for leadership and organizational improvement.
5
Build a scalable, high-impact exit interview process recognized across industries and regions.

Certifications

Course Outline

Day 1: Strategic Foundations of Exit Interviews
The Role of Exit Interviews in Talent Strategy

Understand the organizational purpose and potential of exit interviews. 

Review the HRCI online course content as a foundation for deeper discussion. 

When, Why, and How to Conduct Exit Interviews

Explore timing, structure, and key decisions in building your process. 

Compare centralized, manager-led, and third-party approaches. 

Day 2: Interview Design and Preparation
Building the Interview Framework

Develop a clear, consistent, and inclusive question set. 

Align questions with organizational values, DEI goals, and retention metrics. 

 

Selecting the Right Interviewer and Format

Evaluate pros and cons of in-person, virtual, or survey-based approaches. 

Prepare templates and briefings to ensure consistency and professionalism. 

 

Day 3: Conducting Effective and Respectful Interviews
Creating Psychological Safety and Trust

Techniques to ensure employees feel comfortable and heard. 

Practice real-time role-plays and feedback loops. 

 

Navigating Difficult Feedback and Emotions

Learn strategies for active listening, neutral facilitation, and boundary-setting. 

Handle sensitive topics, including management criticism and discrimination claims. 

 

Day 4: Analyzing Exit Interview Data
Collecting and Interpreting Feedback

Identify patterns in themes, behavior, and experiences. 

Use simple tools to code qualitative data and generate insights. 

 

Reporting Insights Without Compromising Confidentiality

Create dashboards or summaries that inform leadership and strategy. 

Align data with workforce planning, turnover metrics, and pulse surveys. 

 

Day 5: Action Planning and Long-Term Strategy
Using Feedback to Drive Organizational Change

Integrate findings into leadership development, onboarding, and culture initiatives. 

Build a feedback loop between exits and employee experience strategy. 

Sustaining a Scalable Exit Interview Program

Maintain consistency across departments, regions, and time.

Link your program to broader HR analytics and strategic workforce planning.

Who Should Attend?

This course is ideal for HR professionals who want to sharpen their interviewing, data analysis, and strategic advisory skills. Whether you are building a new exit interview program or optimizing an existing one, this course will give you the tools to enhance impact, drive retention, and demonstrate the value of people insights to senior leadership. Relevant professional titles include:

HR Generalist 

HR Manager 

People and Culture Specialist 

Talent Management Lead 

Employee Relations Partner 

FAQ

What language will the course be taught in and what level of English do I need to take part in a LEORON training program?
Most LEORON courses are delivered in English. However, there are some courses offered in Arabic, mainly online. For our in-house courses, sessions can be curated and delivered in any language upon request. In general, the best way to confirm language availability is to check with our Enrollment Managers for the most up-to-date information. Simply click on “Let’s talk on WhatsApp” to chat with us directly.
What formats are the courses offered in?
LEORON delivers training in various formats including face-to-face, live virtual sessions, self-paced learning, in-house delivery as well as online courses.
Are LEORON Public courses certified by an official body/organization?
Yes, most LEORON public courses are accredited by internationally recognized bodies such as CIPD, ATD, PMI, EdEx, and many others—depending on the course.
Who accredits LEORON’s training programs?
LEORON partners with over 20 international bodies such as PMI, CIPD, ATD, EdEx, NASBA, CISI, GARP, HRCI, SHRM, ACCA, ASQ, IIA, ILM, IAC, and others
Are CPD points or PDUs provided?
Yes, learners can earn CPD credits and professional development units (PDUs) including NASBA CPEs, PMI PDUs, CISI, GARP, HRCI, SHRM, and more.
How can I register for a course?
You can register through our website by filling in the inquiry form, or by speaking directly with one of our consultants via WhatsApp or email. Once we confirm your interest, we’ll guide you through the steps.
When is the registration deadline for public courses?
Registration typically closes 14 days before the course start date, with occasional late registrations accepted upon confirmation
What is included in the course fee?
The fee generally covers 5-star venue facilities, training materials, certified instruction, lunches and refreshments, plus certification and membership where applicabl0065
Are there group rates or discounts?
Yes, group bookings and corporate-level discounts are available. Learners are encouraged to reach out to discuss specific arrangements
What support is available with registration?
Enrollment Managers and a Registration Desk assist with the entire process, including deadlines, travel logistics, and course customization. As well as any other special requests you might have. Simply to go your preferred course and click on “Let’s chat on WhatsApp” to do so.
Can I request a bespoke course at my location or within my organization?
Yes, in-house training is fully customizable in terms of curriculum, language, delivery, and timing. You can suggest dates and locations. Simply to go your preferred course and click on “Let’s chat on WhatsApp” in order to address any questions or concerns in this regards.
What is the refund or cancellation policy?
Refund and cancellation policies vary depending on the course type and location. Generally, cancellations made at least 14 days before the course start date may be eligible for a full or partial refund, while cancellations made closer to the course date may incur a fee. For exact terms, please consult your Enrollment Manager or refer to the course confirmation email.
Can I register multiple employees from my company?
Yes. We support group registrations and offer corporate packages for organizations enrolling multiple participants. Our team can help coordinate the logistics for group bookings.
Who should attend these courses?
LEORON caters to a variety of professionals: from those seeking leadership development to project managers, HR specialists, finance professionals, cybersecurity, procurement, Ai enthusiasts and many others.
Do I need prior experience or academic qualifications?
Not always. Many specialized paths, like cybersecurity, accept learners without prior experience. However, some courses (e.g., PMI PDU-based ones) may have recommended prerequisites. Its always better to chat with one of our Enrollment Managers to discuss more. Simply to go your preferred course and click on “Let’s chat on WhatsApp” to do so.
Will I receive a certificate after completing the course?
Yes. Upon full attendance and successful completion, you will receive a certificate of participation or accreditation, depending on the course.
Are meals and refreshments included in face-to-face courses?
Yes. For in-person courses, lunch and coffee breaks are provided daily at the venue.
Can LEORON deliver a course in-house at our organization?
Absolutely. All programs can be delivered privately at your company or virtually for your team, customized to match your internal goals and structure.

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