MEI
Mastering the Exit Interview

Rating:

0.0

Bi-Lingual

Intermediate

FACE 2 FACE

ON SITE TRAINING

LIVE VIRTUAL

TRAINING

COACHING

& MENTORING

SELF-PACED

TRAINING

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Dubai, UAE

Dec 08-12, 2025

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Course Overview

Designed to complement the HRCI’s online HR Skills: Exit Interviews course (included with enrolment), this five-day, in-depth program expands on foundational concepts and takes a practical, strategic approach to mastering exit interviews. Through live workshops, role-play exercises, data analysis activities, and peer discussions, HR professionals will gain confidence and capability in turning exit interviews into powerful tools for organizational learning and retention improvement. Participants will move beyond routine procedures to develop an evidence-based, people-centered exit interview strategy that feeds directly into talent and culture initiatives.

Key Takeaways

Learn how to conduct exit interviews that uncover honest, high-value feedback.

Develop questioning techniques that encourage candor while maintaining professionalism and empathy.

Analyze exit interview data to identify actionable trends and retention risks.

Transform feedback into strategic insights for leadership and organizational improvement.

Build a scalable, high-impact exit interview process recognized across industries and regions.

Certifications

Course Outline

Day 1: Strategic Foundations of Exit Interviews

The Role of Exit Interviews in Talent Strategy

Understand the organizational purpose and potential of exit interviews.

Review the HRCI online course content as a foundation for deeper discussion.

When, Why, and How to Conduct Exit Interviews

Explore timing, structure, and key decisions in building your process.

Compare centralized, manager-led, and third-party approaches.

Day 2: Interview Design and Preparation

Building the Interview Framework

Develop a clear, consistent, and inclusive question set.

Align questions with organizational values, DEI goals, and retention metrics.

Selecting the Right Interviewer and Format

Evaluate pros and cons of in-person, virtual, or survey-based approaches.

Prepare templates and briefings to ensure consistency and professionalism.

Day 3: Conducting Effective and Respectful Interviews

Creating Psychological Safety and Trust

Techniques to ensure employees feel comfortable and heard.

Practice real-time role-plays and feedback loops.

Navigating Difficult Feedback and Emotions

Learn strategies for active listening, neutral facilitation, and boundary-setting.

Handle sensitive topics, including management criticism and discrimination claims.

Day 4: Analyzing Exit Interview Data

Collecting and Interpreting Feedback

Identify patterns in themes, behavior, and experiences.

Use simple tools to code qualitative data and generate insights.

Reporting Insights Without Compromising Confidentiality

Create dashboards or summaries that inform leadership and strategy.

Align data with workforce planning, turnover metrics, and pulse surveys.

Day 5: Action Planning and Long-Term Strategy

Using Feedback to Drive Organizational Change

Integrate findings into leadership development, onboarding, and culture initiatives.

Build a feedback loop between exits and employee experience strategy.

Sustaining a Scalable Exit Interview Program

Maintain consistency across departments, regions, and time.

Link your program to broader HR analytics and strategic workforce planning.

Who Should Attend?

This course is ideal for HR professionals who want to sharpen their interviewing, data analysis, and strategic advisory skills. Whether you are building a new exit interview program or optimizing an existing one, this course will give you the tools to enhance impact, drive retention, and demonstrate the value of people insights to senior leadership. Relevant professional titles include:

HR Generalist

HR Manager

People and Culture Specialist

Talent Management Lead

Employee Relations Partner