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Negotiating & Dispute Resolution

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Amsterdam, Netherlands

Aug 17-21, 2026

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Course Overview

Negotiating & Dispute Resolution is a five-day programme with supporting content aligned to the University of Michigan’s Successful Negotiation: Essential Strategies and Skills, designed for managers and commercial, legal, and procurement professionals. Over five days it builds capability across Preparation & Negotiation Strategy; The Negotiation: Tactics & Psychology; Creating Value &

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Key Takeaways

Immediate Capability: Participants apply negotiation and dispute resolution methods to real work from day one

Better Decisions: Structured frameworks improve the quality and confidence of day-to-day decisions.

Reduced Risk: Participants identify and manage negotiation and dispute resolution risks earlier and more effectively.

Professional Standards: Outputs meet the expectations of management and stakeholder audiences.

Confidence and Independence: Every participant leaves able to handle negotiation and dispute resolution tasks independently.

MichiganX (University of Michigan)

MichiganX is the online learning presence of the University of Michigan, one of the world's leading public research universities. Founded in 1817 as one of the first public universities in the nation and based in Ann Arbor, the University of Michigan offers 260 degree programs across 19 schools and colleges and sustains one of the largest alumni networks in the world, with more than 540,000 living alumni. Delivered through the University's Office of Academic Innovation, MichiganX furthers the institution's commitment to shaping the future of learning, drawing on academic programs ranked among the top 10 and aligning with strategic priorities such as interdisciplinary collaboration, access and affordability, and internationalization. Learners will receive a LEORON certificate of attendance upon successful completion of the Face-to-Face Onsite training delivered by LEORON Institute. The Face-to-Face Onsite Training offered by LEORON is separate and independent from any online, professional, or continuing education programs offered by the University of Michigan, MichiganX, or those delivered via the edX platform. The University of Michigan and MichiganX are not affiliated with or associated with the Face-to-Face Onsite Training provided by LEORON, and LEORON is not affiliated with or associated with programs delivered directly by the University of Michigan, MichiganX, or edX.

Course Outline

Day 1

Preparation & Negotiation Strategy

→ Why negotiation matters: a structured approach

→ Distributive versus integrative (win-win) negotiation

→ Interests, positions, and BATNA

→ Setting targets, reservation points, and the ZOPA

→ Building your negotiation plan

→ Practical Exercise: Participants prepare a full plan for a realistic negotiation.

Day 2

The Negotiation: Tactics & Psychology

→ Opening, anchoring, and managing concessions

→ Psychological tools and cognitive biases in negotiation

→ Building trust, rapport, and persuasion

→ Power, leverage, and information management

→ Common tactics and how to counter them

→ Practical Exercise: Participants run a distributive negotiation role-play

Day 3

Creating Value & Complex Negotiations

→ Expanding the pie: trades, packages, and creative options

→ Multi-issue and multi-party negotiations

→ Cross-cultural and virtual negotiation

→ Ethics and fairness in negotiation

→ Managing difficult counterparts and impasses

→ Practical Exercise: Participants run an integrative, multi-issue negotiation.

Day 4

Closing, Contracts & Agreements

→ From handshake to binding agreement

→ Contract law essentials for negotiators

→ Drafting clear terms and avoiding ambiguity

→ Performance, breach, and remedies

→ Embedding dispute-resolution clauses

→ Practical Exercise: Participants convert a negotiated deal into key contract terms

Day 5

Dispute Resolution

→ Sources of disputes and early resolution

→ Negotiation and direct settlement of disputes

→ Mediation and conciliation

→ Arbitration and adjudication

→ Litigation, costs, and choosing the right route

→ Capstone Exercise: Participants design a dispute-resolution strategy for a live conflict

Who Should Attend?

Managers, Leaders, and Professionals Involved in Negotiation, Dispute Resolution, and Stakeholder Management

→ Contract & Procurement Managers handling supplier disputes

→ Legal & Compliance Officers involved in conflict resolution

→ Project Managers navigating stakeholder disagreements

→ HR Business Partners managing workplace disputes

→ Senior Managers & Directors leading cross functional negotiations

→ Government & Public Sector Officials in regulatory negotiations

→ Construction & Engineering Executives managing claims and disputes

→ Commercial & Business Development Managers

→ Consultants advising on mediation and arbitration processes

→ Any professional seeking to strengthen negotiation and influencing skills

FAQ

What language will the course be taught in and what level of English do I need to take part in an LEORON training program?

Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.

Are LEORON Public courses certified by an official body/organization?

LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits

What is the deadline for registering to a public course?

The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or [email protected].

What does the course fee cover?

The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.

Does LEORON give discounts?

Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.

Reviews

Review:
Certified Professional in Quality and Patient Safety
We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
Nasser M. Al-Subaie
Review:
Certified Professional in Quality and Patient Safety
Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
Emad Alrajih
Review:
Certified Professional in Quality and Patient Safety
Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider “LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
Turki S. Alsahaan
Review:
IAMM Internal Audit Maturity Model
In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
Dalal Kutbi