PAMUProfessional Assertiveness and Managing Upward
Rating:
English
Advanced
Face to Face
Instructor-Led Training
(F2F-ILT)
Virtual
Instructor-Led Training
(V-ILT)
COACHING
& MENTORING
(C&M)
Self-Paced
Learning
(SPL)
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Course Overview
Professional Assertiveness and Managing Upward addresses a genuinely difficult moment: someone two levels above you asks for something unreasonable, saying yes damages the work, and saying no badly damages you. The course builds constructive pushback, boundary setting, and the specific skill of offering alternatives rather than flat refusal. Delegates leave with a pushback phrasebook, a reference
Key Takeaways
1
Push back constructively on an unreasonable request from someone senior
2
Set boundaries clearly without appearing uncooperative or difficult
3
Offer credible alternatives instead of a flat refusal
4
Negotiate upward while preserving the working relationship
5
Prepare for a difficult upward conversation using a structured prep sheet
Certifications
LEORON - Professional Development Institute
LEORON is the leading corporate training and EdTech company in the EMEA region, with the most comprehensive learning and development solutions in all strategic corporate functions, including Corporate Finance, HR, Procurement and SCM, Technology, Quality, Operations and Engineering. Through instructor-led sessions, in-company training, and coaching, our faculty of experts deliver over 1200+ programs annually, while 25,000+ professionals are equipped with up-to-date relevant education and the latest tech solutions across the EMEA region.We help our valued clients with a wide range of services, including Training Needs Analysis, Competency Development and Assessment, and custom-built e-Learning solutions that cater to specific industries and knowledge areas.LEORON mission remains boosting competitiveness of our clients worldwide through continuous learning, while we strive to achieve our vision of becoming the best quality corporate training and EdTech Company in the EMEA and the world.Whether our clients are facing difficulties re-organising their brand, equipping their workforce with an extra set of skills or aiming to assess competencies within an existing structure, our development planning is a great solution.LEORON’s mission is to help our worldwide clients boost their competitiveness by improving the competency levels of their employees, through top quality training and development solutions delivered by unrivaled global experts and facilitated by the best training managers in the industry.
Course Outline
1. Why saying no badly damages relationships more than saying no itself
2. Constructive pushback technique for senior stakeholders
3. Boundary setting without appearing uncooperative
4. Offering alternatives instead of flat refusal
5. Upward negotiation while preserving the relationship
6. Building your personal pushback phrasebook
Who Should Attend?
This course is aimed at professionals who regularly deal with senior stakeholders making competing or unreasonable demands. It is particularly relevant for those who have said yes to protect a relationship in ways that later damaged the work.
FAQ
Who should attend this course?
Professionals at any level who deal with senior stakeholders and competing demands as part of their role.
What is the pushback phrasebook?
A reference set of tested phrasings by situation and seniority level, paired with a self-prep sheet for use before difficult conversations.
Is this course about conflict resolution generally?
It focuses specifically on managing upward and asserting boundaries with more senior stakeholders, a distinct skill from peer-level conflict resolution.