It is often said that the key issue in Project Management is handling the triple constraint of Scope, Time and Cost. But while it is generally accepted that these three may slip, and frequently do, Quality requirements are much more demanding. Quality failures can lead to ballooning project costs and delays, and to hefty penalties and litigation if errors are not discovered and corrected on time. On the other hand, good quality of both deliverables and work processes ensure customer satisfaction, repeat business, and an improved work environment for all project participants and stakeholders. This course will follow the presentation of Project Quality Management processes and tools from the recently released 6th Edition of PMIs PMBOK Guide, but enhances it with actual industry cases and experiences. An additional section covers effective, Lean based methods to enhance cross-discipline collaboration, drive quality improvements, and lead to more efficient project execution. The material is geared primarily towards projects resulting in physical deliverables, such as civil, mechanical and electrical construction and major maintenance projects. Due to time limitations we will not be discussing the specialized Quality methods applicable to more intangible areas such as software development or product design. This course should be of interest to all professionals involved in project planning and execution, or in technical areas often involved in assessing the quality of project deliverables. It should also provide valuable insights and a fresh perspective to Quality professionals involved in Project Quality assurance and control. Our courses will help you gain the required knowledge and to practice the concepts and tools so you can confidently apply this knowledge upon returning to your project or workplace. The appropriate blend of instructor expertise, peer interaction, and course structure will keep you on track and allow you to meet your goals.
Learn how to align the Project plan and activities to ensure customer satisfaction with the process and the results.
Learn to apply key Lean concepts to improve project results, reduce rework and enhance cross-discipline collaboration
Move beyond the death spiral of inspection, testing and rework and towards effective quality management and improvement.
Understand the variety of Quality tools available in a Project environment and practice how to apply them to promote project success.
Improve competitiveness and time-to-market through better project results and enhanced client-contractor experience and interactions.
LEORON - Professional Development Institute
Built upon the strong experience in the manufacturing sector, which the founders developed in Sweden during the 90’s global expansion, LEORON evolved into a comprehensive training institute, offering training and development solutions in all strategic corporate functions, including corporate finance, HR, SCM, operations, and engineering. With strategic distribution of our offices in leading locations, such as Dubai, Riyadh, Jonkoping, Skopje, Accra, and Almaty, our team of experts delivers approximately 500 courses annually, and roughly 10000 professionals are equipped with appropriate education and the latest insights in a wide assortment of industries across the EMEA region.
Day 1: Project Quality Management and its Business Drivers
The Project as a Unique Endeavor:
→ Characteristics → Organization → Stakeholders and Stakeholder Management → The Triple Constraint → Project Structure and Components: → Project Approaches and Lifecycles (waterfall, agile) → Project Phases → Project Management: • Purpose • Process Groups • Knowledge Areas • Key Plans and Documents
Quality Definitions and Concepts
→ Quality and Grade → Evolution of the Concept of Quality: • Meeting Specifications • Fitness for Use • Customer Satisfaction
The Cost of Quality
→ Non-conformance costs • Rework • Scrap • Warranty and Lost Business → Conformance costs • Appraisal (inspection, testing) • Prevention → Quality and the Triple Constraint
→ Origins → The PDCA method
Coming together: Project Quality
→ Definition of Quality in a Project context → Deliverable / Product Quality • Quality Metrics, Specifications and Standards → Work Performance Quality • Alignment with Plans and Procedures • Maintaining the Triple Constraint • Customer and Stakeholder Satisfaction → Technical and Quality Departments roles and contributions
The Components of Project Quality Management
→ Plan Quality Management → Manage Quality: Quality Assurance and Process Improvement → Control Quality
Day 2: Planning Quality Management
The Quality Management Plan → Purpose of the Quality Management Plan → Quality Management Process description → Quality Governance model, Roles and Responsibilities → Project Quality Requirements and Standards → Quality Management Tasks to perform → Quality Control Tasks to perform
Project Quality Metrics
→ Metrics for Schedule, Resources and Cost → Specialized Product Quality Metrics → Specialized Work Process Quality Metrics
Project and Organizational Context
→ Other Project Plans and Documents → Client and Enterprise Procedures and Standards → Government and industry Regulations
Key Tools and Techniques
→ Meetings and meeting management → Open and structured brainstorming → Interviews – the Voice of the Stakeholders. → Critical to Quality: from requirements to specifications. Kano requirements analysis. → Internal and external benchmarking → Flowcharts and diagrams → Team decision tools → Measurement Plans for Inspection and Testing → Matrix diagrams → Cost-benefit analysis of Quality activities
Objectives Quality Metrics Tracking
→ Data gathering → Basics of Measurement System Analysis
→ Data Analysis and Reporting • Leveraging data from the Control Quality process • Data summarization and display • Stakeholder Reporting, Management and Communications → Deliverable Assurance: • Corrective Actions and Repairs • Preventive Measures and Change Requests → Deliverable Acceptance → Audits • Quality Management Plan execution • Work Processes
→ Lessons Learned → Problem Solving Tools • Flowcharts • Cause and Effect diagrams • Root Cause Analysis • Affinity diagrams • Multicriteria Decision tools → Process Improvement Frameworks • Six Sigma and DMAIC • Lean and its offsprings
Day 5: Leading and Coaching for Improvement: Lessons from Lean Manufacturing
Lean Thinking Origins and Evolution Project Management vs. Manufacturing
What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or [email protected]
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.
3 years ago the partnership between Al Rajhi Investments & LEORON institute had been built since that date LEORON delivered in-house & public training programs and as a talent development we always received
Talent Development at Al Rajhi Real Estate Investments Co
IAMM Internal Audit Maturity Model
In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
Country Learning & Development Manager at IKEA Saudi Arabia
Certified Professional in Quality and Patient Safety
Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider ‘’LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
Turki S. Alsahaan
Dir L&D, Talent Management at Mobily, Etihad Etisalat Company
Certified Professional in Quality and Patient Safety
Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
VP, Business Winning at BAE Systems Saudi Development & Training
Certified Professional in Quality and Patient Safety
We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
Nasser M. Al-Subaie
Sr. Program Officer, Enterprise Learning & Human Development at Kuwait Foundation for the Advancemen