Project Quality Management
Course Overview
This course will follow the presentation of Project Quality Management processes and tools from the recently released 6th Edition of PMIs PMBOK Guide, but enhances it with actual industry cases and experiences. An additional section covers effective, Lean based methods to enhance cross-discipline collaboration, drive quality improvements, and lead to more efficient project execution.
The material is geared primarily towards projects resulting in physical deliverables, such as civil, mechanical and electrical construction and major maintenance projects. Due to time limitations we will not be discussing the specialized Quality methods applicable to more intangible areas such as software development or product design.
This course should be of interest to all professionals involved in project planning and execution, or in technical areas often involved in assessing the quality of project deliverables. It should also provide valuable insights and a fresh perspective to Quality professionals involved in Project Quality assurance and control.
Our courses will help you gain the required knowledge and to practice the concepts and tools so you can confidently apply this knowledge upon returning to your project or workplace. The appropriate blend of instructor expertise, peer interaction, and course structure will keep you on track and allow you to meet your goals.
Key Takeaways
Course Outline
Characteristics
Organization
Stakeholders and Stakeholder Management
The Triple Constraint
Project Structure and Components:
Project Approaches and Lifecycles (waterfall, agile)
Project Phases
Purpose
Process Groups
Knowledge Areas
Key Plans and Documents
Quality and Grade
Evolution of the Concept of Quality:
Meeting Specifications
Fitness for Use
Customer Satisfaction
Non-conformance costs
Rework
Scrap
Warranty and Lost Business
Conformance costs
Appraisal (inspection, testing)
Prevention
Quality and the Triple Constraint
Origins
The PDCA method
Definition of Quality in a Project context
Deliverable / Product Quality
Quality Metrics, Specifications, and Standards
Work Performance Quality
Alignment with Plans and Procedures
Maintaining the Triple Constraint
Customer and Stakeholder Satisfaction
Technical and Quality Departments' roles and contributions
Plan Quality Management
Manage Quality: Quality Assurance and Process Improvement
Control Quality
Purpose of the Quality Management Plan
Quality Management Process description
The quality Governance model, Roles, and Responsibilities
Project Quality Requirements and Standards
Quality Management Tasks to perform
Quality Control Tasks to perform
Metrics for Schedule, Resources, and Cost
Specialized Product Quality Metrics
Specialized Work Process Quality Metrics
Other Project Plans and Documents
Client and Enterprise Procedures and Standards
Government and Industry Regulations
Meetings and meeting management
Open and structured brainstorming
Interviews – the Voice of the Stakeholders
Critical to Quality: from requirements to specifications. Kano requirements analysis
Internal and external benchmarking
Flowcharts and diagrams
Team decision tools
Measurement Plans for Inspection and Testing
Matrix diagrams
Cost-benefit analysis of Quality activities
Data gathering
Basics of Measurement System Analysis
Incoming, In-process, and Deliverable verification
Statistical Sampling
Work performance data
Check sheets and checklists
Surveys
Scatter Diagrams
Pareto Charts
Histograms
Control Charts
Root Cause identification and measurement
Tracking
Boards and Checklists
Data Analysis and Reporting
Leveraging data from the Control Quality process
Data summarization and display
Stakeholder Reporting, Management, and Communications
Corrective Actions and Repairs
Preventive Measures and Change Requests
Deliverable Acceptance
Audits
Quality Management Plan execution
Work Processes
Lessons Learned
Flowcharts
Cause and Effect diagrams
Root Cause Analysis
Affinity diagrams
Multicriteria Decision tools
Six Sigma and DMAIC
Lean and its offspring
Unique Project, repetitive Activities
Multi-unit deliverables
Ongoing Coordination
Value-add and non-value add activities
The 8 wastes in Project Work
Team Engagement
Batches and One-piece Flow
Just-in-Time and Kanban
Visual Management, 5S, and 3P
Quick Change-over
Beyond Gantt charts: collaborative coordination at the worksite
Materials and Equipment
Work and People
Integrating PDCA in Project Execution
Addressing complex issues with DMAIC and DoE
Contractor and SME engagement
Collaborative Planning and Collaborative Plan Revisions
Technology-supported Collaboration: Planning tools, 3D and 4D models, Virtual and Augmented Reality
For the Quality Management Plan
For the overall Project Management Plan
Incoming, In-Process, Deliverable Verification
Statistical Sampling, Acceptance Sampling
Who Should Attend?
Related Courses
FAQ
Reviews
- Review:3 years ago the partnership between Al Rajhi Investments & LEORON institute had been built since that date LEORON delivered in-house & public training programs and as a talent development we always receivedBaha KiwanTalent Development at Al Rajhi Real Estate Investments Co
- Review:IAMM Internal Audit Maturity ModelIn recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!Dalal KutbiCountry Learning & Development Manager at IKEA Saudi Arabia
- Review:Certified Professional in Quality and Patient SafetyDating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider ‘’LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,Turki S. AlsahaanDir L&D, Talent Management at Mobily, Etihad Etisalat Company
- Review:Certified Professional in Quality and Patient SafetySince the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.Emad AlrajihVP, Business Winning at BAE Systems Saudi Development & Training
- Review:Certified Professional in Quality and Patient SafetyWe have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,Nasser M. Al-SubaieSr. Program Officer, Enterprise Learning & Human Development at Kuwait Foundation for the Advancemen
