It is often said that the key issue in Project Management is handling the triple constraint of Scope, Time and Cost. But while it is generally accepted that these three may slip, and frequently do, Quality requirements are much more demanding. Quality failures can lead to ballooning project costs and delays, and to hefty penalties and litigation if errors are not discovered and corrected on time. On the other hand, good quality of both deliverables and work processes ensure customer satisfaction, repeat business, and an improved work environment for all project participants and stakeholders.
This course will follow the presentation of Project Quality Management processes and tools from the recently released 6th Edition of PMI’s PMBOK Guide, but enhances it with actual industry cases and experiences. An additional section covers effective, Lean based methods to enhance cross-discipline collaboration, drive quality improvements, and lead to more efficient project execution.
The material is geared primarily towards projects resulting in physical deliverables, such as civil, mechanical and electrical construction and major maintenance projects. Due to time limitations we will not be discussing the specialized Quality methods applicable to more intangible areas such as software development or product design.
This course should be of interest to all professionals involved in project planning and execution, or in technical areas often involved in assessing the quality of project deliverables. It should also provide valuable insights and a fresh perspective to Quality professionals involved in Project Quality assurance and control.
Our courses will help you gain the required knowledge and to practice the concepts and tools so you can confidently apply this knowledge upon returning to your project or workplace. The appropriate blend of instructor expertise, peer interaction, and course structure will keep you on track and allow you to meet your goals.
Project Quality Management and its Business Drivers
The Project as a Unique Endeavor:
Characteristics
Organization
Stakeholders and Stakeholder Management
The Triple Constraint
Project Structure and Components:
Project Approaches and Lifecycles (waterfall, agile)
Project Phases
Project Management:
Purpose
Process Groups
Knowledge Areas
Key Plans and Documents
Quality Definitions and Concepts
Quality and Grade
Evolution of the Concept of Quality:
Meeting Specifications
Fitness for Use
Customer Satisfaction
The Cost of Quality
Non-conformance costs
Rework
Scrap
Warranty and Lost Business
Conformance costs
Appraisal (inspection, testing)
Prevention
Quality and the Triple Constraint
Continuous Improvement
Origins
The PDCA method
Coming together: Project Quality
Definition of Quality in a Project context
Deliverable / Product Quality
Quality Metrics, Specifications and Standards
Work Performance Quality
Alignment with Plans and Procedures
Maintaining the Triple Constraint
Customer and Stakeholder Satisfaction
Technical and Quality Departments roles and contributions
The Components of Project Quality Management
Plan Quality Management
Manage Quality: Quality Assurance and Process Improvement
Control Quality
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Planning Quality Management
Objectives
The Quality Management Plan
Purpose of the Quality Management Plan
Quality Management Process description
Quality Governance model, Roles and Responsibilities
Project Quality Requirements and Standards
Quality Management Tasks to perform
Quality Control Tasks to perform
Project Quality Metrics
Metrics for Schedule, Resources and Cost
Specialized Product Quality Metrics
Specialized Work Process Quality Metrics
Project and Organizational Context
Other Project Plans and Documents
Client and Enterprise Procedures and Standards
Government and industry Regulations
Key Tools and Techniques
Meetings and meeting management
Open and structured brainstorming
Interviews – the Voice of the Stakeholders.
Critical to Quality: from requirements to specifications. Kano requirements analysis.
Internal and external benchmarking
Flowcharts and diagrams
Team decision tools
Measurement Plans for Inspection and Testing
Matrix diagrams
Cost-benefit analysis of Quality activities
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EDUCATIONAL PARTNER
LEORON - Professional Development Institute
Built upon the strong experience in the manufacturing sector, which the founders developed in Sweden during the 90’s global expansion, LEORON evolved into a comprehensive training institute, offering training and development solutions in all strategic corporate functions, including corporate finance, HR, SCM, operations, and engineering.
With strategic distribution of our offices in leading locations, such as Dubai, Riyadh, Jonkoping, Skopje, Accra, and Almaty, our team of experts delivers approximately 500 courses annually, and roughly 10000 professionals are equipped with appropriate education and the latest insights in a wide assortment of industries across the EMEA region.
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Who Should Attend?
This highly practical and interactive course has been specifically designed for:
Program and Project Managers
Managers with line responsibility for Project Performance and Project Deliverables
Line and Supply Chain Managers and Analysts responsible for contracting project activities and setting project contractor terms
Quality Managers with responsibility for Project Quality
Technical Subject Matter Experts involved in Project Quality planning and assessment
Dating back to 2014, Mobily’s “LEORON” experience has grown from a single collaboration to a long-term partnership. We consider ‘’LEORON” Institute as a strategic partner, whose contribution has been nothing but premium in equipping our staff with field-based knowledge and information. Past three years have resulted with an expanded collaboration with superior customer service and support. Best Regards,
Dir L&D, Talent Management at Mobily, Etihad Etisalat Company
Emad Alrajih
5
Since the partnership was signed between BAE Systems Saudi Development & Training and LEORON in 2017, we have been working together to offer the Saudi market a complete portfolio of training solutions benefiting from the wide and extensive experience of both parties. Recognizing the great success of this partnership, we are looking for further collaborations in the future that will position both companies as one of the leading training providers in Saudi Arabia. We thank the LEORON team for their full cooperation and continuing support, and look forward to further success together in the years to come.
VP, Business Winning at BAE Systems Saudi Development & Training
Nasser M. Al-Subaie
5
We have been working with LEORON for the past two years and will be working with them again this upcoming year. The programs they delivered were fruitful and exciting and our organization has received positive feedback from the participants. What our organization aims to do is to provide at no cost training for all the private sector employees so that they may benefit from our offered programs in Innovation and Professional development. Leoron has helped us achieve this goal. We look forward to continuing this service and wish them the best of luck. Regards,
Sr. Program Officer, Enterprise Learning & Human Development at Kuwait Foundation for the Advancemen
Dalal Kutbi
5
In recognition of their dedication and contribution supporting IKEA Saudi Arabia in arranging training programs during 2017 & 2018, looking forward for more development and exciting effort this year. On behalf of IKEA Saudi Arabia, THANK YOU!
Country Learning & Development Manager at IKEA Saudi Arabia
Baha Kiwan
5
3 years ago the partnership between Al Rajhi Investments & LEORON institute had been built since that date LEORON delivered in-house & public training programs and as a talent development we always received appreciation from our customers (our employees), we are looking always for excellence and high customer satisfaction, so we choose LEORON for that purpose. Thank You, LEORON
Talent Development at Al Rajhi Real Estate Investments Co
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No matter the size of your company, the need for distinct initiatives that lead toward the improvement of operations is always present. CMQ/OE does just that, by enabling you to recognize key concepts of organizational design in practice and influence management style.
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
LEORON Institute partners with 20+ international bodies and associations. We also award continuing professional development credits (CPE/PDUs) for:
1. NASBA (National Association of State Boards of Accountancy)
2. Project Management Institute PDUs
3. CISI credits
4. GARP credits
5. HRCI recertification credits
6. SHRM recertification credits
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +971 4 447 5711 or [email protected].
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
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