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Strategic Quality Management
Crafting Organizational Excellence

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Course Overview

This intensive three-day program is designed for managers who want to transform into positions of leadership. Participants will gain a practical understanding of how to assess strategic goals and objectives and develop subordinates into high performing teams. A structured approach to team building will be demonstrated through in-class workshops by applying traditional tools of quality to align goals and objectives of all company employees with the strategic goals established by company leadership. Reflections of the theories of quality guru W. Edwards Deming and the father of modern management Peter Drucker will be reviewed in the perspective of the 2017 business environment.
This program will utilize the applications of quality theory and methodology in a holistic approach to supporting business excellence while utilizing all employees. The use of quality tools to support fact based strategic decision making, as well as tactical actions planning will be emphasized. Participants will gain an advanced understanding of how a contemporary quality management system supports strategy and operations by utilizing the existing internal intellectual capital, the people, its employees, to accomplish organizational excellence.

Key Takeaways

Describe the benefits of implementing a strategic quality management system and explain how it contributes to organizational success.
Apply different quality management approaches and methodologies to analyze and evaluate their effectiveness in improving organizational processes.
Develop and implement a quality management plan for an organization, incorporating key quality control and assurance measures.
Evaluate the impact of quality management on organizational performance and identify opportunities for continuous improvement.
Create a comprehensive quality management framework for an organization, incorporating best practices and standards, to ensure quality is embedded throughout all organizational processes and activities.

National Association of State Boards of Accountancy
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LEORON Professional Development Institute DMCC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Course Outline

Day 1: Foundations of Strategic Quality Management
What is Strategic Quality Management?​

•Traditional strategic planning models and quality-based strategic planning models: Hoshin and Scenario Based Models

Assessing strengths and weaknesses of traditional models

•​Why strategic quality management?
•Immediate consequences of not applying this approach
•Future benefits from strategic quality planning
•An organizational strategic approach to systems and processes

Breaking down functional silos in applying strategic quality​

•Applying the tools of quality to support fact-based strategic decision making
•In-class workshops: FMEA related to strategic quality leadership ( using brainstorming and affinity diagrams as a basis)

Day 2: Leadership and Organizational Readiness for Quality Excellence
Personal leadership evaluation and company readiness assessment​

•Leader or manager
•Traits of leadership
•In-class exercise: gap analysis tool, manager, company, and employee evaluation
•Developing a culture of strategic organizational excellence through leadership for the New Millennium​

Management and leadership, understanding the difference​

•Cultivating leadership development
•Emotional intelligence
•Human factors engineering
•Retaining employee intellectual capital
•Aligning human resources, operations, and marketing using quality principles and tools to assure the continuous development of intellectual capital

Day 3: Advanced Strategies for Quality Leadership and Organizational Impact
Strategic Organizational leadership​

•Challenges and opportunities
•Being proactive and visible as a leader
•In-class exercise: Traditional SWOT extended to •Hoshin Kanri to demonstrate how quality-based quantitative tools can impact strategic planning


Looking Forward​

•Evaluate survey of leadership related to concerns and needs of organizations in the next decade
•In-class workshops to conduct organizational self-evaluation for implementation of Quality based strategic
•Develop company-specific action plans at the functional and operational levels (Summarizing quality tools applications in sequential bundles)
Strategic next steps planning

Who Should Attend?

This highly practical and interactive course has been specifically designed for
Anyone tasked with business operations decision making
Individuals who are responsible supervising others within an organization
Performance management specialist (human Resource planning)
Quality managers transforming to organizational excellence

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What language will the course be taught in and what level of English do I need to take part in an LEORON training program?
Most of our public courses are delivered in English language. You need to be proficient in English to be able to fully participate in the workshop and network with other delegates. For in-house courses we have the capability to train in Arabic, Dutch, German and Portuguese.
Are LEORON Public courses certified by an official body/organization?
LEORON Institute partners with 20+ international bodies and associations.We also award continuing professional development credits (CPE/PDUs) for:1. NASBA (National Association of State Boards of Accountancy) 2. Project Management Institute PDUs 3. CISI credits 4. GARP credits 5. HRCI recertification credits 6. SHRM recertification credits
What is the deadline for registering to a public course?
The deadline to register for a public course is 14 days before the course starts. Kindly note that occasionally we do accept late registrations as well, but this needs to be confirmed with the project manager of the training program or with our registration desk that can be reached at +1071 4 1075 5711 or [email protected].
What does the course fee cover?
The course fee covers a premium training experience in a 5-star hotel, learning materials, lunches & refreshments, and for some courses, the certification fee and membership with the accrediting bodies.
Does LEORON give discounts?
Yes, we can provide discounts for group bookings. If you would like to discuss a discount on a corporate level, we will be happy to talk to you.